[Resolved] Eureka Forbes — Poor service/ hopeless dealing | |||
Sir, I have registered complaint at Sarthak Enterprise( Agent of Eureka Forbes), Lakshami Nagar for rectification of aqua guard . No one has turned up even after spoken to engineer and Sarthak Enterprise number of times. I have a very bitter experiance earlier with Sarthak enterprise since no proper attention is being paid. After chasing with Sarthak Enterprise for three days, there engineer visited on 15/11/2011 and replaced the candle and carbon as per the contract. I am sorry to state that the candle replaced earlier was found duplicate since told by engineer . What is this? Can we expect such thing from the company like Eurekaforbes. Carbon tube was also damaged and the cristles of carbon had also cholked up the pipe of water supply. I had enter into AMC for two years. However it is wonderful that three candles and three carbon have been replaced in one year. This is a poor show of Eurekaforbes since the duplicate material are being supplied. Accordingly, the candles and carbon are being changed.Earlier technician of Sarthak Enterprise had changed the candles prior to that.This was required to be checked up. Further, M/s Sarthak Enterprise is also very hopeless, This agengy never give feed back. I requested Eurekaforbes to make available the candles and carbon for the year 2012 without charging in lieu of duplicate candles replaced earlier. But no action is taken. Due to poor handling by technicians, the machine is not giving good result. Secondly, UV Lamp is also to be replaced since it has completed 5000 burning hours in six years. Any UV lamp looses its intensity after completion of 5000 burning hours as per the manual/ specification. Looking to that, it was requested to change the lamp, but no action taken till date. This is however a poor dealings of Eureka forbes. A.K.KHANNA Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Dear Mr. A.K.Khanna,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Sir, I have already send mails to customer care Eureka Forbes, but reply is awaited till date. You may please contact me at mobile no [protected]. Further, M/s Sarthak Enterprises may also be contacted for full details.You are requested to link my mails details sent to customer care Eureka Forbes.Thanks
A.K.KHANNA
A.K.KHANNA
Dear Mr. A.K.Khanna,
Thank you for providing your contact details, our service team will contact you soon to resolve the issue.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Thank you for providing your contact details, our service team will contact you soon to resolve the issue.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Use the fightback services of various finance news channels for ex [protected]@utvmoney.com. They will take ur your matter with the Eurekaa forbes.
Sir, Thank you Eureka Forbes Team. I am disappointed with the action taken by the company as the technician had brought the used UV bulb.This is a hopeless story, the company like Eureka Forbes has no UV bulb in stock. I discussed the matter with the company executive and failed to understand that New bulb is being transportated from Bangalore and it would take time to replace.
Eureka Forbes is a hopeless company. I will never recommend any one to buy its product which has no standard. Very poor service and dealings.
A.K.KHANNA
Eureka Forbes is a hopeless company. I will never recommend any one to buy its product which has no standard. Very poor service and dealings.
A.K.KHANNA
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Eureka Forbes — hopeless service
I had purchased the Aquasure UV sleek model on 28 Nov 2010. it was installed in day or two after my purchase. but since then there was problem with appliance. i had lodged the complaint for service on 3 dec 2010 with complaint no 84011577, I was assured that representative will visit me in 24 hrs, but till 20 dec 2010 nobody turned up to check, even i was assured everytime that they will send concerned person innext 24 hrs. Again on 20 Dec i got new complaint no 84059696 but till 23 Dec 2010 also i had noe got my complaint rectified.I think the company is making fool of customers like us.
Please take some action against the comapny or concerned authorities.
Gaurav Varshney
A-46 Ground floor
Pandav nagar
Delhi 92
Mobile: [protected]