[Resolved]  Eureka Forbes / Ro Water Purifier — Non-Attendance of the complaint

Address:

Srinagar, Jammu and Kashmir

Sir/Madam,
We brought the eureka forbes water purifier Reva with 8 Litre storage capacity for our institution from the local franchisee M/S Health Imaging & Pharmaceuticals, Opp. Iqbal Park, Srinagar, J&K a few days before. Unfortunately, the mechanic sent by the dealer was not trained one. Few days after installing the apparatus, the purifier fell down on the ground due to the loose fitting of wall mount brackets on which the purifier rests, resulting in breakage of storage tank. We called the local service centre in this regard, but he did not pay head to it. Subsequently, I mailed the company customer service centre regarding the same, but seems to be appalling in terms of customer service. I require help to address this problem. I need this product replaced or repaired by a technician.

Thanks