[Resolved]  Eureka Forbes — customer executives failed to live up to the expectations

Address:

Bangalore, Karnataka

From: Joby Thomas [mailto:[protected]@gmail.com]
Sent: Sunday, November 06, 2011 11:51 AM
To: customercare; info; [protected]@eurekaforbes.com <[protected]@eurekaforbes.com>; Siddhartha Singh; Suman Chauhan; customerservice; RUDOLF D'SOUZA; jignesh.[protected]@eurekaforbes.com <jignesh.[protected]@eurekaforbes.com>; Shraddhanjali Sonune; SUNNY PRATAP; Aslam Karmali; customercareofficer; Nandu Rajadhyax; Shashank Sinha; CRR Bangalore
Cc: Nikhil Yuva Vikas <nikhil.[protected]@target.com>; [protected]@gmail.com <[protected]@gmail.com>; Josey Michael <[protected]@gmail.com>; Rinu <[protected]@gmail.com>; CA Abhilash V Francis <[protected]@yahoo.com>; [protected]@yahoo.co.in <[protected]@yahoo.co.in>; jobythomas <[protected]@y7mail.com>
Subject: Complaint Letter

Dear sir,

We are really sorry to start this mail with your tag line “your friend for life”. Your company & customer executives failed to live up to the expectations set by us based on your company’s outside image & tag line.

Please read through the below email of our experience with your company & product service.

Product purchasing date : 18/07/2011
Invoice cum receipt No. : 18928604
Amount paid for extended guarantee : Rs.1250/-
Guarantee period : 18/07/2011 to 17/07/2012
Authorized service centre : JP Service, Banglore, Ph 26765033

We have already complained about our purifier issue on 21/10/2011 and complaint number is: 64144879 .We have got a confirmation from Umesh (customer executive) that they will send a engineer soon. After the consecutive reminder calls on 27th & 28th, an engineer was sent to us on 29th of October for servicing the product. But he went back after verifying the issue with the product by removing everything. After the same we have been reminding them everyday till today & there is absolutely zero response from your organization..!

If we are not receiving any response from you in the next 48 hours, we will be compelled to register a complaint under Consumer Protection Act for not serving the guarantee & keeping a completely wrong Tag line.

Hope you will consider this request well in time & take appropriate actions..!

Thanks & Regards!

Yuva Vikas
Somascan Society,
Balaji Nagar
SG Palaya
Banglore

Phone number to contact:

Fr. Santhosh : +91 [protected]
Joby Thomas: +91 [protected]
Rinu Thomas: +91 [protected]
Jinto : +91 [protected]
Nikhil Joseph: +91 [protected]