[Resolved] Eureka Forbes / Trendy Steel Vacuum Cleaner — no spare parts/horrible service | |||
I have bought a Eureka Forbes Vacuum cleaner Trendy Steel a some time ago from Vijay Sales The pipe (not spiral) has broken so I asked for a replacement. You said that you do not have it in stock but that you will send it as soon as you have it. It has been a few months and either you still do not have it or you have not bothered to heed my request. Either way you service is horrendous. The day before yesterday I called 39883333 and spoke with Imran. He said he would forward my complaint and that I would receive a call. Nothing happened. I said I would put this note up on https://www.consumercomplaints.in within 2 days time if I do not hear from you. That is what I am going to do right now. If I still do not hear from you I shall send this note to leading newspapers. Disgusted customer Shakun Kimatrai Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Eureka Forbes Trendy Vacuum Cleaner — DEMO on purchase
Sir,I purchased vaccum cleaner formy domestic use. The model is trendy and manufacturer/ marketing by Eureka Forbes.
Despite my all efforts i am unable to get the demo of the same.
Can u help me in the matter.
Eureka Forbes/Steel Trendy Vacuum cleaner — Stopped working just after one year
Dear sir, I purchased a Eureka Forbes vacuum cleaner 1 year back.Now it has just stopped workingwhen I purchased this machine from Vijay Sales I was told that in case of any problem Eureka Forbes
will do servicing,When I called them at Ph.No.39883333 they flatly refused to send their service man.
Can you show me how to get it repaired.
Thanking you
eureka forbes,vacuum cleaner trendy steel — poor service
sir,i m pinki walia.i bought a vacuum cleaner from eureka forbes.but this company even didn't give a demo and as well as there is also a in the product i complaint in custmer care but they did not even react .plzzzzzzzzzzzzzzzzzzzzz take strict action against them
I have purchased a eureka forbs trendy steel model vaccum cleaner.The machine working fine but the sealing element of the flux hose is damaged, so I am not able to use it more than 6 months.I have contacted the customer care 100 times and called the local service centre morethan that times, but nothing happened. I am planning to file a case in consumer court against the company.
Rosh kalapurathara
[protected]
Rosh kalapurathara
[protected]
No spare parts and poor customer care service. do go for it...
I have purchased a eureka forbes trendy steel model vaccum cleaner just a month back. And its sucking power is really low. It is not cleaning anything, looks like defect piece. i have called customer care around 5 times on the same issue, and every time they said they will send a technician to check the problem and fix it. Till now nobody showed up or called. Finally i ended up complaining here, Pathetic customer service.
service request no. 86041109
Muthanna KR
service request no. 86041109
Muthanna KR
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7753
Pending
413
Resolved
4406
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
eureka forbes/ vacuum cleaner — HORRIBLE SERVICE
I bought a vaccum cleaner from Eureka Forbes nearly 2 years ago. It started giving me trouble after 6-9 months. I have been calling Eureka Forbes and complaing ever since. 3 months after i first called them someone showed up unannounced at my doorstep. I was not at home as i was not expecting the service person and he convinced my staff that there was nothing wrong with the vaccum cleaner. It throws dirt back at you instead of sucking it in and so is pretty useless to me as far as vaccum cleaners go.10 - 12 days ago i called Eureka Forbes again and as always i was assured someone would come within 2 working days. When no one turned up i called again, and again and again and each time a sorry sounding sales exec would assure me that someone would come the very next day. I think President Obama will visit me sooner than some service exec from this company.
I just feel that this behaviour can be gotten away with in India only. I am certain that the Eureka Forbes guys are not half as hopeless in other parts of the world. I think their international head or Asia Pacific head should be sent a copy of all the compalints they must get. Sadly I do not have that person's email ID or i would have done it a year back.