[Resolved]  Eureka Forbes — complaint on Aquaguard RO Protec+

Address:

West Bengal

I had bought a Aquagurad RO Protect+ from Eureka Forbes India in June this year. After running for about a month it started giving tremendous problems. In the last few months the problem has increased significantly. There is continuous discharge of water from the outlet pipe and no water gets accumulated in the water filter. It has become a regular affair that in the morning we do not get any water from the RO Water purifier and then we have to buy mineral water from outside. My customer number is [protected].Every time we make a complaint to the customer care a service engineer comes and cleans the input iron filters outside the RO Protect+ and then within few days the problem again starts. Within this short span of 6 months we have made at least 9 complaints but seldom do their engineer make a visit and if they do so they come after 1 or 2 days. Eureka Forbes should understand how vital is water to human beings and if there is no drinking water at home then how it impacts their customer. I have been using other Aquaguard products in the past like Nova and none of them gave any trouble. Now this product has become a big problem for us. We had asked the service engineers to open the RO Protect + and see if there is any problem in the main water filter. They said that they do not have the knowledge and they are not authorised to do. For that there are senior engineers to do such jobs. I called up their local Calcutta office and spoke to their Sales Manager and he had said that he will send a senior engineer to look into the water filter. But till date no one has come.When I bought this product I never knew that a water filter can give so much of problem. The mission statement in the Eureka Forbes brochure states " To build sustainable relationship with customer". But so far the experience has been far from that.Would request urgent help in this regard.

Prasenjit Roy Chowdhury