[Resolved]  Evok Gurgaon — Wrong bed size

Address:

Gurgaon, Haryana

We had purchased two king size beds from Evok Gurgaon in early December 2010. Simultaneously we bought two standard size spring mattresses from Springwel. These two beds were called Keat King Bed and Juniper King Bed. The latter bed was supposed to be solid wood.

We were sorely disappointed. The Juniper King Bed, when installed, turned to be very badly finished. It was not solid wood. Most used material was ply wood and commercial board. We complained and followed it up rigorouly with people across the company. We were able to get the bed replaced. This time with a so-called 'solid wood California King Bed'.

This time around we found that the standard sized spring mattress (72 inches by 78 inches) did not fit the bed whcih was was just a little smalled at 72 inches by 78 inches. On complaining and after repeated follow up, Evok people came to check the bed and agreed that the size was 71 x 78 inches. However, the head man (someone called Rakesh Kumar) then called me up and told me that the standard King size made by Evok is 71x78 inches. I reminded him that we had bought TWO beds from Evok and that this probIem came up with only one. And that if the Evok standard size is indeed 71x78 inches, then the other bed is wrong sized. I essentially asked him not to talk through his hat.

Finally I told him that there are only two ways to resolve this -
1. He needs to give us a bed that meets the specifications and accepts a standard mattress, or
2. He needs to take back the bed and give us our money back so that we can go and buy a standard bed from some other supplier.

We are yet to hear from him or from anyone in Evok. Our entire experience with Evok has been horrible. We don't recommend them to anyone. Roadside vendors are better than these amateurs.