[Resolved]  Exide Batteries — No Service from Exide Dealers

no replacement in warranty — exide pack +ve terminal leak

Sir,
I bought an Exide pack, warranty card no.29038 from gupta auto, sector-20, panchkula. the battery is leaking from its +ve terminal & the acid spoiled my vehical's paint. you say that it is a zero maintainance battery, but it lead me to more maintainance of vehical now. sir i requet you to change my battery. so please send so meone to change it.
hoping to do more business with your company in future!

this is what is called corruption.

Respected Sir/Madam,
It is very disgraceful matter that I have to inform vide the very very rude nature of the Employees of the Authorised Dealer -M/s Nirmal Solutions, LG-120, MINAL MALL, J.K.ROAD, BHOPAL(M.P.).
As I am one of the Loyal Customer of EXIDE BATTERY for my vehicles- ACTIVA and SCOOTY, for last eight years. I purchased many batteries of EXIDE with very good quality. I never faced any problem yet. But as two batteries I purchased details as 1)type-12mx5LB, date of purchase[protected], battery no-7G7-656196. and (2) type-12mx5LB, date of purchase[protected], battery no.-7G7-304791 from M/S NIRMAL SOLUTIONS, MINAL MALL, BHOPAL (phone[protected], 4260522, [protected]). At the same time went with my vehicles to that dealer for reguler check of the batteries, after every 4 to 5 months. The employees namely Mr Arif and other south belonging old person(name I dont know) use to open the batteries from vehicles every time and serviced those. This time when I went with battery to them they misbehaved with me in the absence of owner. the issue was that one of the unskilled labour(might be) checked battery no- 7G7-656196 and told me that it is having a leak through one of its Terminal end, and blaming me for that leakage in very very ungraceful language also that old person( belongs to south) accompanied him in that act. When I reminded them every time they opened the battery and that problem was noticed earlier 3-4 months back when they expel that battery from my ACTIVA vechicle, but they hided that problem at that time. Now that aged person openly challenging me that suppose he has done that in earlier servicing, now do whatever you want. Sir is this the way to talk with the customer. What kind of impact does that makes in the market. Sir with the grace of yours I am also working as MEDICAL REPRESENTATIVE in PALSONS DRUGS PVT LTD KOLKATA since last eight years. So as you know very well that to maintain a loyal customer and also adding a lot of new once in present scenario is not an easy job. But because of some untrained and un skilled employees demotivating factor works very very fast. Sometime because of Having Big Brand Dealer or monopoly product, employees become arrogant in nature. Ultimately company loses their market. As like small TERMITE eats a TREE, whereas tree itself is very bueatiful. Hope necessary steps shall be taken at the earliest from your end in above context. Waiting for your reply.
Thankingyou
Yours sincerely
KAILASH KHUSHALANI BHOPAL

In Pune too the dealer AMSAN AUTO in fatima Nagar has firstly refused to replace a battery under warranty and asked me to wait for 7-10 days. Above this delay, he is also charging me Rs.30 per day for the spare battery. There is no information on the net about EXIDE office in Pune.

In this case where and whom should a consumer approach for assistance.

Soumo Chatterjee.
Pune.

Sir,
I am also suffering the problem of no response from Exide batteries dealer M/s Goyal Battery, Dabra, Gwalior(MP). My InvaTubeler battery of EXDIE is not working properly. Dealer told that Exide batt. always create problems. you shold not purchase Exide. what should I do.
There is no details of customer support fro EXIDE on Internet.
suggest me some solution.

Rajeev
[protected]

First try this 27185636/27186741. This is the number to direct complaint your request.

23627096 This is the number of authorised dealer or something. This lady can help you.

[protected] This is for the person take care of complaints.


There is more through which we have gone through. you don't try...
[protected]
[protected]

41601573

Best of luck

Dear Sir/Madam/Les/Gay or Owner of the company

Tumne bhenchod company to khol lee bhenchod koi support to hai.
Tumko kewal paisa kamane se matlab hai, chahe kisi ko koi bhi paresaani. Ho.

Kis bhan ke lode ne ye site chaloo kari. Jo isme se complain note bhi nahi kerte

baki baad me likhoonga

need name & Contact no of Exide battery sales Area manager Gwalior, We need battery regular base for our DG sets.

Exide battery sales R/M contact number & address required. we are Escort DG manufacturer Regulary need batteries.

Sir I Have purchase the Bike & it has EXIDE Battery in it and the battery is not working so i have contact the Distributor in Bhiwadi
KAMAL MOTORS
Auth. Distributor (EXIDE)
Mob-[protected]

He Has Replyed Me that They Can not Help I want to know that How they can not help me Regarding the Product EXIDE BATTERY

so plz take the Action Regarding The Complaint

My Number is [protected], [protected]

I have purchased a battery ( ZOOM EXIDE ) for Scooty Pap from M/s Rajesh Auto Centre, Sector 2 AMarket, Bhilai, Chhattisgarh on 07.06.2009.The battery did not give expected performance due to manufacturing defect & ultimately become non functional during the warranty period.
It was returned to the above dealer on 17.04.2010 for replacement under warranty claim. The case was followed-up vigorously but ultimately today he declined the request on the ground that the company is not honoring the warranty and refusing replacement. This is unexpected and unbecoming for a standard company like Exide.
You are requested to please advise the dealer ( Under intimation to me) for immediately replacing the battery, as I am not able to use my vehicle resulting in heavy financial loss and physical strain.

Madhur Pandey
[protected]

I am Also found the same problems for replacement under waranty of the two wheeler battery for last 16 days.

Exide is horible

That I have purchase the battery for my Pulsar motocyclde 0n 27/11/10 at Chandigarh & they have given me the Warranty card for 1 year,
That i am presently resident at Banga, Nawanshahr.That from last one month my battery was not warking properly.That why i take my bike to tour Dealear in Banga (ANKIT AUTO SPARE PARTS) Who is a dealear of Exide battary, but he refuse to take the battery and use so much foul language and also say that I already have 70/80 battary of Exide with me in my shop and the dealing of the Exide company is very bad also when i told him that I will complaint against u to the Exide Batteries.The words he used That I cannot able to write in this Email.

Is this type of Dealers u take for the sale o[censored]r product...

If the same type of the behavour u give to your clients then no one will like to purchase the Exide Batteries.

I have 4 vechiles on my name and in every vechile I have the battery of Exide, But now I will never take Exide battery & also sujesh every 1 not to take the same.

ANKIT AUTO SPARE PARTS ur dealers says that even the owner of the Exide battery canot do any thing against me, even any 1 do the complaint against him

Lets see what action u take against that person, another wise I will publish every thing in the Newspapers regarding the service given to the clients..when to sold there product and after that no action is taken on it...

Waiting for ur reply and lets see what action u take against that person.



Thanking you

[protected]@yahoo.com
[protected]

EXIDE BATTERIES — Faulty batteries

Faulty batteries of Exide 12V 26Amps Complaint SUAP-3967 warranty expires on 02 Jan 2012. Still not attended.