[Resolved]  Exide Car Battery — Malfunctioning of the battery.

Address:

Bangalore, Karnataka

Dear Sir,

I have bought New Fiat Punto Car - Diesel version, vide Reg. No. KA - 05 MK 2275 from Concorde Motors on 21st July 2011. From two months after the purchase of the vehicle, it has not cranked at least five or six times. I had to call TATA Motors helpline to start the vehicle. All electrical components including the starter in the vehcile were thoroughly checked by the company atleast for two times. During the first sevice of the vehicle in the month of January 2012, the company had given a report stating that the specific gravity of one of the cells is less. With the result, the battery is getting discharged frequently. Hence it is to be replaced. However, your service men after lodging a complaint, took the battery for servicing during the last week of January 2012. They maintained that the battery is working alright and installed the same on 1st Feb. 2012. I again I have encounted the same problem since last two weeks. I was stranded in the middle of the road and I have to call helpline to start my car. Once again Service men from Exide have taken the battery for further checking on Friday, 6th April 2012. In view of this I want to know, what is the difficulty in giving a replacement. Normally once any product is sold to a customer the companay does not bother about hardships faced by the customers in case of difficulties of this kind. Your Service men do not even carry a spare battery and argue that they donot have one and there is no policy as such. Also they admit spare battery is with some other customer. I request you sort of the problem and get a replacement immediately. I hope the needful thing is done at the earliest and oblige.

Thanking you,

Yours truly.

L. K. SRIVATSA,
Associate Professer in Chemistry,
Vijaya College, Jayanagar,
IV Block Jayanagar, Bangalore -11
Mob. No.[protected]