[Resolved] Tata Safari — EXTREMELY PATHETIC PRODUCT AND SERVICE | |
-----Original Message----- From: [protected]@tatamotors.com [mailto:[protected]@tatamotors.com] Sent: Wednesday, January 16, 2008 12:48 PM To: vineet.[protected]@theleela.com Cc: [protected]@tatamotors.com; [protected]@tata.com Subject: FW: Vineet Mahajan- FW: Regarding your 'Safari' Mr.Vineet Mahajan Dear Mr Mahajan, This has reference to your mail to our Chairman's Office.We would like to draw your attention to the email sent to you by Mr. Sree Raman for a joint trail that would be arranged for getting all the outstanding issues resolved to your satisfaction. We are attaching the email once again in case it has not reached you earlier. Kindly intimate us your convenience so that further action can be lined up on priority. Regards Customer Support Mumbai "Vineet Mahajan" <vineet.[protected]@t heleela.com> To <[protected]@tata.com> cc [protected]:50 AM bcc Subject FW: Regarding your 'Safari' Mr.Vineet Mahajan As discussed on the phone, will await a response on the same. Best regards, Vineet From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com] Sent: 14 January 2008 11:18 To: 'jameel.[protected]@tatamotors.com' Cc: '[protected]@tata.com'; '[protected]@tatamotors.com'; 'rakesh.[protected]@tatamotors.com'; '[protected]@tatamotors.com'; 'karun.[protected]@tatamotors.com'; '[protected]@tatamotors.com'; 'shanmugasundaram.[protected]@tatamotors.com'; 'girish.[protected]@tatamotors.com'; '[protected]@autocarindia.com'; '[protected]@overdrive.co.in'; '[protected]@autocarindia.com' Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan Iwill wait the comments from Mr Ratan Tata's office on the same. From: jameel.[protected]@tatamotors.com [mailto:jameel.[protected]@tatamotors.com] Sent: 14 January 2008 11:17 To: vineet.[protected]@theleela.com Cc: [protected]@tata.com; [protected]@tatamotors.com; rakesh.[protected]@tatamotors.com; [protected]@tatamotors.com; karun.[protected]@tatamotors.com; [protected]@tatamotors.com; shanmugasundaram.[protected]@tatamotors.com; girish.[protected]@tatamotors.com; [protected]@autocarindia.com; [protected]@overdrive.co.in; [protected]@autocarindia.com Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan Importance: High Dear Mr. Vineet Mahajan, As promised, as soon as I parked my car I had called you at 10.09 Hrs before you generated this mail below which was at 10.17 Hrs. I am sure you would agree on this. Mr. Atul of Autolinks had explained to you the entire work done on your vehicle while delivering it to you. In case there is some noise still persistent we shall have a trial on you car jointly again and try our best to ensure that the abnormal noise, if any, can be eliminated. Kindly let us know as to when we can have a joint trial to ascertain the vehicle noise you are talking about. Please be assured that the vehicle has no technical flaw as written by you in your mail. We had checked the vehicle and also test driven the same along with you in our last meeting at your office along with our Mr. R K Saxena. We assure you once again that the vehicle would be restored to the company standards if some shortcomings are found during the join trial. Regards, Md. Jameel Ahmed Area Office Incharge Gurgaon Tata Motors Ltd. -----Original Message----- From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com] Sent: Monday, January 14, 2008 10:17 AM To: AHMED MOHAMMED J [ Area Office Incharge (Gurgaon), Mumbai PCBU, New Delhi-RO ] Cc: [protected]@tata.com; Ravi Kant [ Managing Director ( Tata Motors )]; SAXENA R K [ REGIONAL CUSTOMER SUPPORT MANAGER(NORTH), Mumbai PCBU, New Delhi-RO ]; SUPPORT NORTH(NORTH); GROVER KARUN [ Manager (Customer Support), Mumbai PCBU, New Delhi-RO ] ; SREERAMAN S [ Dy Genl Manager(Customer Care & DQCTC), Mumbai PCBU, Mumbai ] ; SHANMUGASUNDARAM P [ Divisional Manager(PC Customer Support), Mumbai PCBU, New Delhi-RO ] ; DESHPANDE GIRISH C [ Divisional Manager (Customer Support), Mumbai PCBU, Mumbai ] ; [protected]@autocarindia.com; [protected]@overdrive.co.in; [protected]@autocarindia.com Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan Dear Jameel, Tried calling you on phone at 0930 hrs, but I understand that you were driving. I am still waiting for the 5 minute call back from you. 1. The noises in the vehicle continue and have even aggravated further - doors have started rattling again and so is the noise from the boot. Seems to be no improvement at all. 2. The vehicle is bent towards the right hand side - I had mentioned the same to Atul (GM - Auto links), but his response was - this is a technical flaw and cannot be repaired. If there is a technical flaw with the vehicle, I see no reason why it should not be recalled, rather than mushrooming more and more unsatisfied customers. Why are the false promises being made again and again, when there is no resolution. I want to drive a passenger vehicle and not a noisy Tractor. I had mentioned in our personal meeting on 18th Dec'07, with Mr Rakesh Saxena and yourself that I need a complete noise free vehicle and not a make shift work being done with a temporary job. I was even assured that the vehicle will be first inspected by Tata Motors and then only sent back to me. Every time the vehicle has gone and returned back from the workshop, it has come back un-inspected. There seems to be a complete lag between commitment and delivery. While making a choice of vehicle, I was informed by my friends that the post sale service of Tata Motors is extremely poor and one should opt for Mahindra Scorpio, which is a far better vehicle. Now I completely regret not listening to them. This is my first experience with a Tata vehicle and needless to say - it has been extremely unpleasant. This game of pingpong has been going on from the last one month (actually from the date of purchase), without conclusion. In the last three and a half months, the vehicle has visited the Tata authorised workshop 7 times, with a total of approximate 12 day spent at the workshop itself. I rest this case with Mr Tata for conclusion. Best regards, Vineet Mahajan Cc : Mr Ratan Tata - Chairman Tata Sons Mr Ravi Kant - MD - Tata Motors Mr Hormazd Sorabjee, Editor, Autocar -----Original Message----- From: jameel.[protected]@tatamotors.com [mailto:jameel.[protected]@tatamotors.com] Sent: 28 December 2007 17:01 To: vineet.[protected]@theleela.com Cc: rakesh.[protected]@tatamotors.com; [protected]@tatamotors.com; karun.[protected]@tatamotors.com; [protected]@tatamotors.com; shanmugasundaram.[protected]@tatamotors.com; girish.[protected]@tatamotors.com Subject: FW: Regarding your 'Safari' Mr.Vineet Mahajan Importance: High Dear Mr. Vineet Mahajan, Greetings Please refer our telephonic discussion of this morning. Mr. Ahluwalia, [GM Service] of Sanya Mayapuri has contacted you and the warranty card for the Full underbody coating would reach your place tomorrow morning. As discussed the scratches on the bonnet can be cleared only by painting and as agreed we shall pickup the car of 3 Jan 2008 [Thursday]and get the needful done. In the interim should you need any help I am always available. I can be contacted on my cell number which is available with you and I am mentioning it again for easy reference [[protected]]. Wishing you and your entire family in advance a very Happy and Prosperous New Year. Regards, Md. Jameel Ahmed Area Office Incharge Gurgaon Tata Motors Ltd. -----Original Message----- From: AHMED MOHAMMED J [ Area Office Incharge (Gurgaon), Mumbai PCBU Sent: Thursday, December 27, 2007 11:45 AM To: 'Vineet Mahajan' Cc: SUPPORT NORTH(NORTH); SAXENA R K [ REGIONAL CUSTOMER SUPPORT MANAGER(NORTH), Mumbai P; DESHPANDE GIRISH C [ Divisional Manager (Customer Support), Mum; SHANMUGASUNDARAM P [ Divisional Manager(PC Customer Support), Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan Importance: High Dear Mr. Vineet Mahajan, Greetings I am at Sanya Mayapuri today and shall get back to you today on the guarantee card and the registration as well. Regards, Md. Jameel Ahmed Area Office Incharge Gurgaon Tata Motors Ltd. -----Original Message----- From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com] Sent: Thursday, December 27, 2007 11:26 AM To: SUPPORT NORTH(NORTH) Cc: Ravi Kant [ Managing Director ( Tata Motors )]; AHMED MOHAMMED J [ Area Office Incharge (Gurgaon), Mumbai PCBU, New Delhi-RO ] ; SUPPORT NORTH (NORTH); SAXENA R K [ REGIONAL CUSTOMER SUPPORT MANAGER(NORTH), Mumbai PCBU, New Delhi-RO ]; DESHPANDE GIRISH C [ Divisional Manager (Customer Support), Mumbai PCBU, Mumbai ] ; SHANMUGASUNDARAM P [ Divisional Manager(PC Customer Support), Mumbai PCBU, New Delhi-RO ] Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan Await your response. A polite reminder. -----Original Message----- From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com] Sent: 26 December 2007 14:17 To: '[protected]@tatamotors.com' Cc: 'jameel.[protected]@tatamotors.com'; '[protected]@tatamotors.com'; 'rakesh.[protected]@tatamotors.com'; 'girish.[protected]@tatamotors.com'; 'shanmugasundaram.[protected]@tatamotors.com' Subject: RE: Regarding your 'Safari' Mr.Vineet Mahajan Gentlemen, First of all, the vehicle was not sent to Sanya Motors - there seems to be some confusion here. I have received back the vehicle and had inspected the same also. A few things: 1. Car Headlights alignment : still not aligned. Both still go on a different tangent. 2. Scratches on bonnet : Atul (GM Works) has already tried, but they cannot be eliminated by just rubbing or buffing. Clear coat is also not a solution. The scratches are extremely prominent and not acceptable to me. Jameel : As discussed the other day, I am still waiting for the guarantee cards and the Registration papers from Sanya Motors. Can you please check on the same and revert at the earliest. Best regards, Vineet Mahajan Director of Sales & Marketing The Leela Kempinski, Gurgaon Delhi (NCR) Pre Opening Office C/o Ambience Project Office C1 Block, NH-8, Nathupur Gurgaon 122 002, DelhiN.C.R India. Handphone : +91 (0) [protected] Fax : +[protected] URL : www.theleela.com P Please don't print this e-mail unless you really need to. -----Original Message----- From: [protected]@tatamotors.com [mailto:[protected]@tatamotors.com] Sent: 26 December 2007 14:08 To: vineet.[protected]@theleela.com Cc: [protected]@yahoo.co.in Subject: Regarding your 'Safari' Mr.Vineet Mahajan Dear Mr. Mahajan This is with reference to your e-mail addressed to us. At the onset, we regret for the inconvenience caused to you. We understand that our dealer (M/s Sanya Automobiles) has attended the vehicle & finally delivered to you with your satisfaction after ensuring rectification. Incase you need any other assistance, kindly contact our dealership or let us know. Thanking you and assuring you the best of the services. For TATA MOTORS Customer Support - North Regional Office. -----Original Message----- From: VINEET MAHAJAN [mailto:vineet.[protected]@theleela.com] Sent: Thursday, December 20, 2007 7:44 PM To: AHMED MOHAMMED J [ Area Office Incharge (Gurgaon), Mumbai PCBU, New Delhi-RO ] Cc: SUPPORT NORTH(NORTH); SAXENA R K [ REGIONAL CUSTOMER SUPPORT MANAGER(NORTH), Mumbai PCBU, New Delhi-RO ]; DESHPANDE GIRISH C [ Divisional Manager (Customer Support), Mumbai PCBU, Mumbai ] ; SHANMUGASUNDARAM P [ Divisional Manager(PC Customer Support), Mumbai PCBU, New Delhi-RO ] Subject: Re: Tata Safari : Vineet Mahajan : Sanya Motors : Service & Repair feedback Please keep me posted on the progress of the vehicle. It was sent to the workshop day before yesterday. Regards, Vineet Mahajan ------Original Message------ To: jameel.[protected]@tatamotors.com Cc: [protected]@tatamotors.com Cc: rakesh.[protected]@tatamotors.com Cc: girish.[protected]@tatamotors.com Cc: shanmugasundaram.[protected]@tatamotors.com Sent: Dec 14, 2007 10:32 Subject: Re: Tata Safari : Vineet Mahajan : Sanya Motors : Service & Repair feedback Many thanks. I have had a discussion with Mr Rakesh Saxena and we will be meeting first on monday at 1130 hrs and then take it up from there. Regards, Vineet Mahajan NB : Vaibhav Khanna had contacted me on 11th Dec and not 14th. Today is 14th December 2007. ------Original Message------ From: jameel.[protected]@tatamotors.com To: Vineet Mahajan Cc: [protected]@tatamotors.com Cc: rakesh.[protected]@tatamotors.com Cc: girish.[protected]@tatamotors.com Cc: shanmugasundaram.[protected]@tatamotors.com Sent: Dec 14, 2007 10:12 Subject: FW: Tata Safari : Vineet Mahajan : Sanya Motors : Service & Repair feedback Dear Mr. Vineet Mahajan, Greetings Please refer our telephonic discussion of this morning. You were contacted by our Mr. Vaibhav Khanna on 14th Dec 2007 and he had briefed me about the discussion. You were also expecting a call from Karunbut he was on leave for some personal reasons. At the outset inconvenience caused to you at one of our dealership is deeply regretted. In the meantime I am arranging for the inspection of the vehicle at your office today itself. The workshop manager from Sanya would be coming to your office and I will myself come there to check the car. I shall call you again within an hour or so. I am sure we would resolve all your concerns. Regards, Md. Jameel Ahmed Area Office Incharge Gurgaon Tata Motors Ltd. From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com] Sent: Monday, December 10, 2007 6:15 PM To: Ravi Kant [ Managing Director ( Tata Motors )] Subject: FW: SERVICE AND REPAIR FEEDBACK OF MY TATA SAFARI Dear Mr Kant, I am highly dissatisfied with the service and work quality at M/s Sanya Motors and post having a discussion with their customer service and works manager today, I get a feeling of a complete MR TEMPORARY FIXIT arrangement only - This is completely unacceptable to me. Despite sending my Tata Safari twice to their workshop, nothing seems to be working. First time is ignorance, but the second time is a complete case of negligence. The brand "Tata" carries a legend and till date was a symbol of trust to me...this seem to be getting completely marred. I would request your intervention here. Best regards, Vineet Mahajan Director of Sales & Marketing The Leela Kempinski, Gurgaon Delhi (NCR) Pre Opening Office C/o Ambience Project Office C1 Block, NH-8, Nathupur Gurgaon 122 002, DelhiN.C.R India. Handphone : +91 (0) [protected] URL : <http://www.theleela.com/> www.theleela.com P Please don't print this e-mail unless you really need to. [protected] From: Vineet Mahajan [mailto:vineet.[protected]@theleela.com] Sent: 10 December 2007 10:02 To: '[protected]@sanyamotors.com'; '[protected]@yahoo.com' Cc: '[protected]@tatamotors.com'; 'rajiv.[protected]@tatamotors.com'; 'ravi.[protected]@tatamotors.com' Subject: RE: SERVICE AND REPAIR FEEDBACK OF MY TATA SAFARI Dear Pooja, I had received back my vehicle last evening at around 1930 hrs. As promised, the feedback on all points is as follows: 1. Car Seats stained - Driver seat and rear seat Still the same - nothing done about it. There are prominent grease stains on both. 2. Ceiling stained Still the same - nothing done about it. Prominent grease stains on the ceiling. 3. Interiors stained - dashboard, door interiors and foot plastic Still the same - nothing done about it. The plastic fittings inside the vehicle are still dirty. Hand break lever badly stained with grease marks - not cleaned. 4. Mats wet & dirty Cleaned 5. Cleaning from inside Seems to be ok now. 6. Steering noise Still the same - while turning. 7. Door noise Still the same on idling. The front door plastic rattles badly. 8. Boot noise OK as of now 9. Additional scratches on the bonnet - there was only one scratch on the front side (s-shaped), which was informed initially. Now I get it back with additional one's on the main bonnet. Nothing done about the same . Additional the rear stepney cover is also damaged. 10. Teflon coating - warranty card missing I still have the same single warranty card for rust coating - it does not say anywhere about the Teflon coating being covered. 11. Waxing - warranty card missing I still have the same single warranty card for rust coating - it does not say anywhere about the engine waxing being covered. 12. Car Headlights alignment - right one still down vis-à-vis left headlight. Need to check at night. 13. Rear view side mirror badly scratched and bruised. Still the same. All the points mentioned in my e-mail were personally shown and explained to the driver as well. All noises, including the funny noise from the steering was personally demonstrated to the driver during the test drive. I had not just wasted one complete day initially to get the service and other repairs done, but yesterday, the vehicle was again gone, with only 30% output. 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Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Good after noon sir,
Hope i am writing to the right authority and hope shall get the positive response and reply immediately on receipt of this mail..Sir i had purchsed a sumo grande in the year 2008 from Pune city my car no is Mh-12 EX 281..Sir the money what i had invested to buy the car was my harden money and after the huge amount which i invested i was using the vehicle.In the month sept 2009 my car meet with an accicident in Gujarat and immediately the car was being shifted to Baroda Service center..there i meet Mr Hitesh who assured me that the car shall be on road and will get it within one month..But sir almost 95 days has passed and still the car is now lying in Ahmedabad from Baroda with some or the other problem still unrepaired.As was atleast expecting the delivery of the car before new year.But according to todays scenerio i am really doubtful that i shall get my car back even.
Sir i am being following everyone from starting till date and everytime some or the other reasons has being given to me but still no confirm date of delivery.Sir srivice is the back bourne of the company and accicidents arare the part of life and unfortunately which i meet with my car Sumo Grande..Thus sir the car is newly launched then why such a delay for giving service to the customer like me?I know tata company is lease bothered for the customers like us.The chasis has also being changed for my car.Sir Thus the company going to get all my wotk done free of cost?or are they doing any extra ordinary favor by repairing my car..Sir am really frustrated from 93 days am following the tata people I dont want to complain of anyone as all are doing their duties as assigned to them by the Tata Company..Only think they are not able to satisfy me.I know sir 8 lakhs are just nothing for u which i have invested for my car..But sir it means a lots to me and the money invested are the harden money..I dont know whether i should recommdend this car to any one else or not.Sir please if posisble help me as have no option then to beg for my car by paying for it..15 to 20 days are expcetd for the car to get repaired and be on road..Sir still i am not sure even after waiting for such a long period my car shall be repaired properly or not and god knows when the car shall come in my hand and after delivery from Gujarat again have to keep on visiting service center here in Pune for some or the other work..
Sir what to do being a customer tell me whom to tell the problems which i faced till now and on top who is going to bear the losses which i have to suffer.Sir i know this mail is not going to create any impact but have lots of hopes from you hope you want disappoint me and reply me positively.
Waiting for your reply in return.my contact no is [protected].My name is Sumit Dasani and the car is registered in my name only.Sir service matters a lots and the amount invested is not a small amount as it means a lots to me.Hope you will understand my situation and take proper action for the same.
And who is going to take the gaurantee and who shall be responsible/answaerable tell me what should i do being a customer? really miserable condition has tata motor made of mine.Such a pathetic service was never expected.No spares available for Sumo Grande.
From,
Sumit
Hope i am writing to the right authority and hope shall get the positive response and reply immediately on receipt of this mail..Sir i had purchsed a sumo grande in the year 2008 from Pune city my car no is Mh-12 EX 281..Sir the money what i had invested to buy the car was my harden money and after the huge amount which i invested i was using the vehicle.In the month sept 2009 my car meet with an accicident in Gujarat and immediately the car was being shifted to Baroda Service center..there i meet Mr Hitesh who assured me that the car shall be on road and will get it within one month..But sir almost 95 days has passed and still the car is now lying in Ahmedabad from Baroda with some or the other problem still unrepaired.As was atleast expecting the delivery of the car before new year.But according to todays scenerio i am really doubtful that i shall get my car back even.
Sir i am being following everyone from starting till date and everytime some or the other reasons has being given to me but still no confirm date of delivery.Sir srivice is the back bourne of the company and accicidents arare the part of life and unfortunately which i meet with my car Sumo Grande..Thus sir the car is newly launched then why such a delay for giving service to the customer like me?I know tata company is lease bothered for the customers like us.The chasis has also being changed for my car.Sir Thus the company going to get all my wotk done free of cost?or are they doing any extra ordinary favor by repairing my car..Sir am really frustrated from 93 days am following the tata people I dont want to complain of anyone as all are doing their duties as assigned to them by the Tata Company..Only think they are not able to satisfy me.I know sir 8 lakhs are just nothing for u which i have invested for my car..But sir it means a lots to me and the money invested are the harden money..I dont know whether i should recommdend this car to any one else or not.Sir please if posisble help me as have no option then to beg for my car by paying for it..15 to 20 days are expcetd for the car to get repaired and be on road..Sir still i am not sure even after waiting for such a long period my car shall be repaired properly or not and god knows when the car shall come in my hand and after delivery from Gujarat again have to keep on visiting service center here in Pune for some or the other work..
Sir what to do being a customer tell me whom to tell the problems which i faced till now and on top who is going to bear the losses which i have to suffer.Sir i know this mail is not going to create any impact but have lots of hopes from you hope you want disappoint me and reply me positively.
Waiting for your reply in return.my contact no is [protected].My name is Sumit Dasani and the car is registered in my name only.Sir service matters a lots and the amount invested is not a small amount as it means a lots to me.Hope you will understand my situation and take proper action for the same.
And who is going to take the gaurantee and who shall be responsible/answaerable tell me what should i do being a customer? really miserable condition has tata motor made of mine.Such a pathetic service was never expected.No spares available for Sumo Grande.
From,
Sumit
TATA Motors safari VX — product & service
i purchased tata safari VX in jan 2010 from balaji motors in thane. The day when i took delivery of the car, i found that the finishing of car is not proper, plastic material of desh board came out on the same day in front of his executive , radio is not working, back door(5th) is touching the bumper, seat cover finishing is not proper. they also promise me to provide front guard and insidemate, which they faid to provide me yet. Nor do they provide me proper service This is not really a complaint! In fact, this is an appreciation of my car, a Safari, 2001 model that I have been meaning to write to you about, for a while now. I have driven this car from Bangalore to Nepal[protected] via Vizag, Kolkata, Birganj and back via Nainital, Shimla, Manali, Pathankot, Amritsar, Bikaner, Jaisalmer, Jodhpur, Daman, Ahmedabad, Mumbai and Goa. Not one problem, not even a hitch... Engine, tyres, body...nothing absolutely. The entire trip is documented via hundreds of photographs.
Of course, these many years later, the car has developed certain problems, and needs attention, especially, with the body and electricals, besides other smaller issues. The garages have been helpful, but not quite equipped to handle it all, in spite of a lot of money, that’s been spent.
The car is very close to my heart and I do not intend to sell it, because of the emotional values that it holds to me.
This, besides being a fantastic marketing opportunity (I would love to testify for its flawless performance) for Tata Motors, is also an exemplary customer satisfaction report that can be a motivational source, internally, for the company. I have not much idea, where else I could put up this comment of mine; so chose this slot. Hope, it's seen, acknowledged, and due assistance provided to me, in restoring this unique vehicle, to its former glory. Looking forward to hearing from you. Regards, A. Biswas a.k.a. Deep Biswas
Of course, these many years later, the car has developed certain problems, and needs attention, especially, with the body and electricals, besides other smaller issues. The garages have been helpful, but not quite equipped to handle it all, in spite of a lot of money, that’s been spent.
The car is very close to my heart and I do not intend to sell it, because of the emotional values that it holds to me.
This, besides being a fantastic marketing opportunity (I would love to testify for its flawless performance) for Tata Motors, is also an exemplary customer satisfaction report that can be a motivational source, internally, for the company. I have not much idea, where else I could put up this comment of mine; so chose this slot. Hope, it's seen, acknowledged, and due assistance provided to me, in restoring this unique vehicle, to its former glory. Looking forward to hearing from you. Regards, A. Biswas a.k.a. Deep Biswas
I purchased one Tata Safari Vx bearing Engine No. 2.2LDICOR061ZYJ11180 Chassis No. MAT403745ANF06480 on dated 27/10/2010. The vehicle had run for about 900 kms only. and its engine failed. Vehicle has been sent to the selling dealer M/s Marudhara Motors, Jodhpur. However I lost Confidence in the vehicle and the brand and have no desire to keep the vehicle, I informed the dealership accordingly, They refused to take back the vehicle without company's concent on the matter. I request tata to kindly instruct delar to keep the vehicle and refund the money but Tata Moters dosen't have any proper customer support and don't have will to resolve this matter even delar is ready to refund so now i am going to consumer court overall Tata Safari and Tata Brand is wasted brand in india don't buy any Tata Products otherwise you will face same problem...
Waiting for your kind co -operation.
Warm Regards,
shivaji Kand
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