[Resolved]  Ezone / Cosmos — Incompetent Customer Service

Address:

Darjeeling, West Bengal

On 15the August 2012, E-Zone advertised a discount of 40% on their products via SMS to it's customers. We live out of station, almost 3 hours away from Siliguri and wanted to purchase a large refrigerator through the discount. So I called e-zone and spoke to Rashmi Ranjan Das who claims to be thee manager but has little or no information about thee items in his store. He doesn't have any details, nor does he attempt to help answer any queries but insists thee customer travel all thee way to thee store for any information they require. He also mentioned that E-zone is not online when thee SMS itself clearly mentions an online shopping website.
I believe thee E-zone employees are ill-informed and incompetent. They have no regard for their customers and are lazy at doing their work. If they cannot carry out thee simple task of answering few questions about their schemes and products they should not go beyond advertising in newspapers. If they choose to other forms of media like SMSing their customers and yet cannot cope withe technology, then I'd consider it a complete waste of my time and a breach of privacy.