[Resolved] Ezone / Futurebazaar — I got cheated & ripped.I want my money back. | |||
I want to file a cheating complain against eZone ( Futurebazaar ) . 1) eZone/Futurebazaar :- Total loss of INR 59,040. I have bought 3 items & received only 1. I) They charged me 11250/- for a Seagate External 1 TB Hard Disk which is avilable anywhere in the market for 7300 to 8500/- .So, they charged me more than 3950/- for a 8500/- worth of product.And to add to injury the product came DOA ( Dead on Arrival ) .i called & E Mailed them several times but they are not giving me my money back. II ) I bought a Dell Laptop worth 42,990 from eZone using a Prepaid card & they told me that they will be shipping me my Laptop soon but on the same day itself , i logged-in to my eZone account & found they cancelled my Laptop order.When i called , someone put me on hold for 30 minutes ( That's 30 Rupees STD charges ) & told me that my payment was not processed.so, they cancelled my order & told me that they will be refunding themoney back to my card but as everyone knows that Prepaid Virtual Cards can not get refunds on them so i've lost all the money spend on the laptop.I ordered the Laptop after confirming with them that i can pay with Prepaid cards & they also told me that the Laptop is in stock. III ) I also bought a 4GB Ipod Shuffle which is showing as shipped but i have not got that yet. I want my full money back through cheque or Demand Draft or Money Order from Futurebazaar.Or if money back is not possible then i will want to receive the products which i have paid for with my hard-earned money.I run a small shop in my house ( Compu - World ) & these amounts i have paid were the orders for my customers.I have paid Futurebazaar with a Prepaid Virtual Card after confirming with them that buying is allowed with a Prepaid card.Now , if Futurebazaar don't provide me the products or give me mymoney back , that simple means i will have to pay the damages to my customers from my own pocket.And why should i do that ? I'm not rich that i can bear a loss of nearly 59000. I myself need money for my Transplant. Thanks for reading. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
How a big company like Future bazaar could not even make their delivery promptly for a single order out of three orders made by a single customer. Me as a owner of a online shopping website could say that this is totally not possible for me to accept a payment without sending the correct item ordered. My payment gateway company will not allow accepting a customer's money into my account without delivery proof.
Future Bazaar must implement the same procedure on their payment processing.
In the above complaint the customer clearly told that, he made the payment by prepaid cash card ( Not credit card). But the "Team Future Bazaar" replied that they refunded their money to the credit card account. I don't believe this.
Also I suspect this company because of the prices they listed on their website. Some items are not clear with missing model number, mismatched specifications and much more less than the market price which is totally not possible to sell on that price.
I think that this is some kind of marketing strategy. May be by showing less price for products on their website which are searched highly on the internet may pull more customers to their shopping mall. Also I believe that they don't care much about their online customers.
Future Bazaar must implement the same procedure on their payment processing.
In the above complaint the customer clearly told that, he made the payment by prepaid cash card ( Not credit card). But the "Team Future Bazaar" replied that they refunded their money to the credit card account. I don't believe this.
Also I suspect this company because of the prices they listed on their website. Some items are not clear with missing model number, mismatched specifications and much more less than the market price which is totally not possible to sell on that price.
I think that this is some kind of marketing strategy. May be by showing less price for products on their website which are searched highly on the internet may pull more customers to their shopping mall. Also I believe that they don't care much about their online customers.
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+91 92 2332 2999
8th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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Firstly, request you to kindly accept our apologies for the inconvenience caused regarding the orders placed online on Shopping Online | Shopping Websites in India | Online Store | Shop Online – Future Bazaar.
I am extremly sorry that a defective 'Seagate 2.5' 1 TB freeagent Hard Drive' was delivered to you against the order number [protected]. Let me assure you that we maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in this case. As per your request, we have dispatched a replacement via Aramex courier airway bill number [protected] and the same is delivered on 15th September 2010. The other product 'Apple Shuffle MB867ZP/A 4 GB iPod' was shipped and delivered on 30th August 2010 via Aramex courier airway bill number [protected].
Further, regret to inform you that the order for the product 'Dell Studio S561013IN8 14 Laptop' could not be processed. I confirm that the refund against the same is already done from our end on 30th August 2010. Kindly find below the refund details for your reference :-
RRN (Refund Reference Number ) :[protected]
Amount Rs:- 42990/-
As discussed, I confirm that the credit will surely reflect in your forthcoming credit card statement.
For us, it has and will always be a matter of great concern if any of our customers are dissatisfied. We have already initiated remedial measures to prevent recurrence of such incidents in future.
Request you to kindly accept my personal apology towards the incident and on behalf of the entire Team of Future Bazaar.
Best Regards,
Team Future Bazaar