[Resolved]  Faber Chimney — apex marketing, goa not attending

Address:

Goa

Two switches on my Faber chimney need to be replaced. I had called the service centre,under APEX marketing Goa, tel no.[protected] and[protected] and informed them in the first week of May 2012. They said in a weeks time they would replace the switches.. I waited for 1 whole month , the result was silence
. The whole of last week I have been calling up the given nos. The service centre phone is always engaged.....each and every minute of the working day. The proprietor himself keeps it off the hook and insists that his phone is always busy. He promises to ask his man to call back and takes down my no. and name each and every time but thats about it. No action.
Yesterday he himself answered the phone and lied that the proprietor had just gone out and would call back, though I recognised his voice!
. My husband is a dealer for Faber chimneys at Margao and many many customers of his have this complaint against Apex marketing and their forever-off-the -hook phones and non-attendance to complaints.
Kindly convey this to the head office of Faber and please take away the franchise from this company which is run by a man who tells white lies and never ever attends or takes note of complaints.