[Resolved]  Faber Chimney — poor service

I had brought a chimney model no BF500BK three years ago in Kolkata. I had made a cleaning service contract with
"AVON MARKETING"
15/A, DEBENDRA GHOSH ROAD,
KOLKATA - 700 025

My contract no ACC s 1626. The contract was for 10 service and for one year. They only provide me 8 service within one year and said we have two more service to get under the contract. They never came for service on time. Everytime i had called them then they send their person. When I called them for the 9th one they told that in the same contract no they found another name.

HOW IS THIS POSSIBLE? For the last one year i called them and use the same number and they send their person. I am continueing call them for the last two weeks all in vain. They only beat about the bush nothing else. The person picked up the phone talking and trying to misguide me.

I want to know is Aven Marketing an authorised service centre of Faber? While they said so.

I hope You will response early.

Respected Sir,
I had purchased a Faber Chimney Black Cleoin the month of Dec'07.From the day of purchase the chimney when started produces a horrible sound.The matter was reported to the service centre, they had send mechanics for several times but the sound could not be reduced.I would request you to make necessary arrangement so that the chimney could either be changed or the sound could be reduced so that the machine could be used.

Jab hum parathe ya koi chiz talte he to pure ghar me dhua ho jata he. Humne diwali ke samay chinaney kharidi thi. Samay samyay par plat saph bhi karate hai

Faber electric chimney. — Poor installation service.

When I bought the chimney i was told installation service will be provided. the service person did not arrive for a over a week. On repeated calls a person did come and gave a list of petty jobs that must be done before he would install which required another set of technicians. After getting it all done we called him again but he left saying that the 4" hole for piping in a wooden board shoudl have been a 6" inch hole. and that making the hole =6" WAS NOT HIS SCOPE OF WORK.

Refusal of the company's technician to come at the scheduled times so that we can coordinate his visit with a visit from a carpenter and an electrician and a porter to "serve him" and assist him in the installation job has resulted in my chimney lying in a beautifully packed condition for over 3 months. And lets not forget for inaugrating the machine by pressing the "ON" button (thats all left for him to do, is it not?) when all the oter technician charges Rs.700/- Can i have my money back so that i can go buy a chinese mchine which costs half and gives a better installaiton service?
Raksha,
[protected]

Atten: Mr. Kaushal. R, Customer Care Manager / Sandeep Singh, Service Manager

Ref: Card No - 73110 / Modei - CLEO700LTW BK / Sl No[protected]
Four months have been over after my encl. communication. Nothing progress have been found.
Will you please look into it.

Rgds

Sandip Chatterjee
(0 [protected])
[protected] Forwarded message[protected]
From: sandip chatterjee <[protected]@gmail.com>
Date: Thu, Oct 8, 2009 at 4:50 PM
Subject: Non satisfactory performance
To: [protected]@faberheatkraft.org
Cc: Sandip Chatterjee <sandip.[protected]@rediffusionyr.com>


Atten: Mr. Kaushal. R, Customer Care Manager / Sandeep Singh, Service Manager

Ref: Card No - 73110 / Modei - CLEO700LTW BK / Sl No[protected]


Dear Sirs

Above machine was purchased by this writer on last 15th April, from
Steel Junction-Kolkata.

Right from the installation, I am facing trouble with your product.

- Next few days after installation, we relized that, there is no any
differece by running the Chimmny.
After a few days, we called your Service centre (Avon Marketing, 55B,
S.P. Mukherjee Road, Kolkata 700026, phone [protected]), the person
checked throughout and told us, that was not fitted perfectly.
M-seal was not applied in the joint of the Chimmny & exhost pipe - and
he applied.

Then after a few days, I noticed that there is no any remarkable
improvement. I verified the result with my
one of my nabour, who is using product of 'Kuchina' - and found a
fantustic result at his kitchen.
That Kitchen is smale free, smoke free and noise free.

Again I called your Service centre, raised the points - 'smale',
'smoke' & 'noise'. But in all these 3 points,
your person told me a common answar - 'every thing in order, it is in
accepable range...'.

Now I am sick and tired with my Chimmny.

If your person is right, then I am wrong. I am wrong in the sence that
I have not chose a right Brand.

But however - one simple question to you, is there any way out?

Will you please look into the matter once - so that I amy come out
from this jigsaw puzzle.

Thanking you

Your sincerely

Sandip Chatterjee.
0 [protected]

56, N. S. Road, Netaji Park 3
Kolkata 700146

Dear Sir,
This is a very common problem with all imported goods/ appliances. They authorise somebody for after sales service, unfortunately who is an indian and ultimately the cheat component is reflected in post sales service. I have had experience with L.G T.V'S and this Faber brand chimneys which is MADE IN ITALY.You have to file a case in consumer courts only to get the best out of these rogues who are out there to harass you to any extent by their poor service as i am facing in Mumbai.The company has to provide a second line support system to save their goodwill or else you better throw away their product and Boycott the same in future. Give due mass publicity for boycotting of such goods to ensure at least other indians are not cheated by such business thugs.
Rgds
Elbert.

Faber — Chimney

I have purchased a faber chimney a few months back. The chimney is not worlink properly as oil is dripping from the very first day of the purchase.Repeated phone calls to the service centre has turn out in no response aand now the company is not ready to take any liability. Either the chimney should be repalced or the money should be refunded.

agree towards the complaint fully; Even I have purchased three years ago and realised afterwards the installation was not proper and it has spoiled my furniture in kitchen too as the exhaust gets leaked through the pipe itself.

Faber Chimney — outer lid of chimney

Hello

I brought a chimney from Faber on 26th October 2010. Model no 2740.60 cm black, but from the very first day the outer lid of chimney automatically come down, while cooking. I tried to complaint, but nobody reverted back. Kindly fix up the problem as soon as possible.

phone:
[protected]
[protected]

Hello

I brought a chimney from Faber on 26th October 2010. Model no 2740.60 cm black, but from the first day the outer lid of chimney automatically come down, while cooking. I tried to complaint, but nobody reverted back. Kindly fix up the problem as soon as possible.

phone:
[protected]
[protected]

I Agree as well .

im jothi im also agree with ytour complaint. Faber chimney works bad. It didn't sucks the oily greese fully. It is not easy to clean also. Our kitchen now becomes greesy plz dont buy this product

Pls tlak to Faber customer care [protected] for proper installations. If installation done by any local unathorised person the issue may arise like this. Proper installation will never have this type of issue. This is best global brand and have thousands of satisfied customers across the world.

please give the specification with IS of material used for various parts of the chimney CF 601 SS. i have purchsed recently 6 chimneys. I want to know the details. i am chcasing your dealer since last two days but i am not able to get these. Should i take the legal shelter.
mad

Faber Chimney — lost bill

i purchased a feber chimney .last year july unfortunately i lost the bill n all paper of it .what i do

Sir, Faber chimney is hopless product. One should not buy faber chimney. After sale service is also very poor. Company charges are very high. The engineers of company are also untrained. Very hopeless.

A.K.KHANNA

Sir,
The customer care also not giving a proper solution. The company itself dealing with the service but there is no response at all. worst faber...

I agree, I got the Faber Chimney Installed in June 2010 after 3 days of installation, it stopped working and from then I am still following up with the Customer Care to get the issue resolved still the Service engineer is yet to come and solve the problem.

I have a Faber chimney for which I have entered into an annual contract for servicing (for 6 service)(application no. 003821). However the service is very poor. Although they told that every two months they will service on their own, they actually never come on their own and they have to be reminded that a servicing is due. Moreover they promise a date and repeatedly fail to send technician and keep on changing the date. They do not provide any docket number for the job and so easy for them to deny. I am fed up but there is no provision for cancelling the AMC. Now we can only depend on GOD.
Phone: [protected] (Kalyan Datta )

sures