I had purchased Faber Chimney at Surya Home Appliances ,Chennai -600018 on 25/07/2013 vide bill no.8180. Model No.LTW91060. Initially the dealer informed the price as Rs. 9,800/ after discounts. In spite of our repeated requests the dealer did not reduce the price and finally billed it for Rs. 9,800/. Accordingly invoice was raised for Rs. 9,800/ after receiving the cash with the promise to deliver the equipment next day.
Next day the dealer didn't deliver the equipment as promised and on our enquiry we were informed by the dealer that the actual cost is Rs. 11,200 and not 9,800 which was wrongly billed by him and asked us to pay the difference of Rs.1,400. He refused to deliver the equipment. As we had no option we had to pay the difference amount of Rs. 1,400 by cash vide bill no. 8183 and the equipment was delivered. To our shock we have seen advertisements in the leading dailies the same equipment priced @ 8,990.
This is nothing but cheating the innocent public and looting the money. Hence we request you to interfere in the matter and arrange for the refund immediately. Failing which appropriate action will be taken.