[Resolved]  Faber India — Chimney service and repair

I have purchased a chimney Arco 90 of faber at kolkata in the year 2010.Now it is giving some problem.In spite of my repeated request I am not getting any service from the service centre of the company at Kolkata.I can't understand why such well known company sell their products to the public if the their service centres is so worthless.Ph[protected]

i have faber chimney n it neede service.so, please send someone for service. dr.h.s.gulati b- 68, sarabha nagar Ludhiana.(punjab) [protected], [protected]

i purchased a faber chimney .in the first year itself the filter lock got spoilt. nobody from faber responded to my calls for the repair as it was within the free service period. Now three year after i got the chimney i get a call that there is a free routine service from a Mr. Raj from the Mahalaxmi office . I told him the problem and he said he will send a technician to repair for which i will be charged anywhere between 560 to 950. If there was a part replacement then i will be charged extra. a technician named Noor lands up at my place and tells me that he will clean the chimney for Rs 750/- and he cannot repair the filter lock. Faber is fooling the public with their free service claim. They cannot repair their own machines then why sell such chimneys . A big international company like Faber is a fraud selling defective machines to indian public and then further fooling them by this free service gimmick.


asha chadha
[protected]

The service of Faber for Gas stove and Chimney is not good specially when taken AMC they respond only when they are called and now we are being told that no more AMC.and its service center Adhinath services.at Mumbai Kandivali..does not respond properly and no timely maintenance done.is some really from FABER look around

I stay at Mumbai.

I too had give request to change the filter & service of my chimney. But no one came.

My Filter needs to be changed it is more than 2 years now since I bought the same.

Kindly contact me at [protected]

We had a gas leakage problem in our 4 burner Faber gas stove. 16-Nov -12 we called service center complain number [protected]. Next day on 17-Nov-12 a person came and said it needs a part which will take 3 days. After 3 days when I called again on 20th the service center I spoke to Mr Harish who assured me the person will visit on same day and he will call me back. When none of these happened I called again on 21st and the lady (Manjula and then Ruby) made some calls and said that person had already visited on 17th. I was very surprised that she did not have record of service visit and requirement of parts. But after explaining everything she assured the person will come "today". I called several times in 21 and 22nd, each time I was told the person will come "today" so I kept waiting for him at home cancelling all my other appointments. 23rd-Nov (today ) when we called in the morning twice I was told the person should have visited today so one more day I am confined at home waiting for the person. they even gave two more numbers where /whom we should call to find out when the person is coming. Since we could not reach any of these number (nobody picked up) finally in the evening when I called again, Mr Harish again came on line and connected me to some other number. There the lady (Sruti) told me the parts will take 3 weeks to come. When I asked why they are telling for last three days the person will come and why the service man said it will be available in 3 days she said you have put the complain only on 21st. I really did not know how to react, when I asked her why she does not see the full complain history what happened to complain that I put on 17th, she did not have any answer, all she said is that she should get the parts next week.
If anybody knows whom I can escalate this issue please let me know, it seems to me there is no record or history is kept for complains or may be deliberately new complains are registered so that record shows complain are attended promptly. I am not not stuck at home, I had to borrow a single burner (instead of 4 burners Faber set) from neighbor to manage my kitchen.
Can somebody tell me how to handle this matter or if Faber service is like this and nothing can be done!
Lipika (Bangalore )

Faber products are the worst ones to buy, i have chimney, dishwasher, microwave, oven and burner bought last year every other day we have an issue with them and on top of it is the attitude of the people who come to service it, you get all the blame saying the products are not being used properly.
plssssssssssssssss who so ever is looking for faber doooooooooooooooont buy them, it will be a pain than pleassure.

Extremely bad service. Avoid purchasing Faber products.
We live in Indirapuram. We have been calling for installation of Faber Arco Chimney. On first call a technician came and marked some areas where we were required to cut holes in wood work. We got it done in a day and informed the technician and the helpline.
They keep promising this will be attended in 48 hours but this 48 hours wait is unending.

Pitiable situation.

Rating ZERO

I bought a chimney TENDER 60SS light cover has broken to be replaced.whom should i contact to purchase the same. Mob.-[protected]

i have a faber cook top which was working well.since pipe line gas came to our city i was told by the pipe line gas people that certain changes have to be made in my faber cook top to be used with a pipe line gas connection.i called up faber service centre time and again for the last two years and many service persons came by my problem has not yet been solved.i had to buy a new cooktop and i am using it with the pipe line gas connection.when in an exhibition during diwaali mela i had a chance to meet the owner of kanpur franchisee of faber and shared my problem with him.he was apologetic and immediately called a gentleman by the name of dharmesh kumar sahu who was also present at the faber stall.dharmesh promised me that he would come in personally to solve my problem.6 months have passed and i have made more than a hundred calls, every time i have a chance to speak to him he promises me that he will come today itself but uptill now he has not turned up as yet.
i feel thouroghly disgusted for being promised again and again that the service representative will come but no one seems to care about the service part when a product has been sold.tanveer alam, kanpur.mobile [protected]

I bought Faber dishwasher and it stopped working hardly after using 3 /4 times. It is extremely frustrating experience where the FABER service men have no clue to fix the machine. I am stuck with a defective machine. DO NOT EVER BUY ANY PRODUCT OF FABER. Rating is below 0.

To All Indians,

Please do not buy a Faber. For a company of such Esteem and Name they are not interested in the Customer in the least.They have non existent customer service and when they do agree to do any work their charges are so high - that its not worth doing it. They supposedly give you a lifetime warranty but not on the parts that get damaged or break and when they have no other excuse they say- it must have got affected by climate (so their service technicians told me).

In this day and age where your reputation can be ruined on the internet they are still not bothered which gives one an idea of how much they care. Please beware !!!

I have been trying to get someone froom the CEO's office without much luck. In case someone from FAber with a degree of Shame reads this please contact me on [protected] - thank you

Susan Millan

I made an Annual Maintenance Contract (Rs 1400/-) for servicing of my ULTIMA brand chimney once in a month with Asia Marketing, 91/39D/1, Bosepukur Road, kolkata 700042 on 25.05.2013. The serviceman reported only 3 timesa within last 7 months. Despite my repeated complaints to the company for last one month they have not responded. kindly advise them to maintain the terms of the contract immediately. My contact no is [protected]
S.K.bhaduri

I made an Annual Maintenance Contract (Rs 1400/-) for servicing of my ULTIMA brand chimney once in a month with Asia Marketing, 91/39D/1, Bosepukur Road, kolkata 700042 on 25.05.2013. The serviceman reported only 3 timesa within last 7 months. Despite my repeated complaints to the company for last one month they have not responded. kindly advise them to maintain the terms of the contract immediately. My contact no is [protected]
S.K.bhaduri

dear sir, , I
> have been provided with your email address to escalate
> this matter. I bought chimney whose detail I am sending in the attachment, but when I opened the packing after shifting (which I did 2 months later of the delivery and installation of chimney), I found severe rust on the mesh and near the switches.I was shocked to see this as howcome in steel product rust has come.
Its has been 15 days since I had raised my
> complaint. Unfortunately, there is no remedial action so far
> from an esteemed customer good selling company like
> Faber.
> I am told by
> the service executive that the head office has not been
> responsive to their emails. That's not really an answer
> that provides me any re-assurance as your
> customer.
> Hence, I
> request you to kindly look into my case at utmost priority
> and get this closed with required remedial
> actions.
> Please get in touch with
> me on [protected] for any clarifications.
> Thanks &
> Regards, Gopal

i have faber chimney i nead service of that chimney i am living in meerut ur toll free no [protected], [protected] r out of order n [protected] not responding my address is 506/1 prabhat nager behind petrol pump meerut ph no [protected], [protected]

I have Faber chimney and Its filter lock got broken.I have raised complaint raised on month of July
2014 and I was assured that a technician will visit within 48 hours,
but till date no technician has done any visit. After 4-5 days I
received a call from technician that he cannot visit and he
forced me to send the picture of broken part on watsapp, which I did on
same day as I don't have any option. He informed me that as the broken
part is not available he is required to place order of the part which he
did on 28th July ( Conformed by customer professional of Faber) . Till now no one has visited to my place for
replacement and have made no contact with me regarding part availability
and till when I have to wait for replacement.

Same type of complaint I have raised for Chimney switch 2 years back but that complaint was also closed without any service or even visit by technician.

I recomend no one should purchase Faber chimney as after purchase service is very bad.

There is problem with blower and motor. I have been given estimate of Rs 7000/- whereas the same chimney is available for 8500/-. The repair of Faber chimneies are very costly. Do not purchase Faber chimney if you want
peace of mind. Response time and service is also very poor.

J R Avasthi
[protected]

I have purchased a faber chimney in 2006. In 2009 both the motors burnt out. Sr. Technicians could not tell the reasons.
I had to change both the motors.
In Apr. 2015, again both the motors AGAIN burnt out. The chimney is used, on average max. 3 hrs a day (family of 2).
Now the Technicians are saying both motor & switch have to be renewed ! Reason of burning...not known to them.."it happens &
your bad luck !
What you suggest me to do ?

I am having a faber chimney and recently it stopped working. I contacted customer care. They said that there is a part which is to be replaced. They took a month to replace the part but still the chimney is not working. Please help me resolve my issue. Chandan Lal [protected].