[Resolved]  Faber India / Solaris Chimney — Regarding Poor Service

Address:

Raipur, Chhattisgarh

I have lodge a complaint on Faber India customer care no.[protected] , complaint No:[protected] dt. 19/12/2011 regarding service of my FABER Chimney model name “SOLARIS”. Till date I couldn’t get proper response from service center. When I have call no. of times to Customer Care finally a service person came on 23/12/2011 but that service technician has broken the small plastic part where motor is fitted with hood. Now service center owner Mr .Naveen , A1 Services, Samta Colony ,Raipur ,Chhatisgarh has send a mail regarding the part to the company & within a week my problem will be rectified. Till date 31/12/2011 , when I contact Mr Naveen Mob no. [protected] & phone no.[protected] again & again. He replied that company couldn’t send small part through courier service, so I have to again wait, how long, he is not able to answer?..........and his answer was non responsive & non appropriate. Again when I have call customer care dt: 30/12/2011 and asked the solution of my problem then they forwarded my call to their Senior Executive but couldn’t get proper response. Again I have call company person Mr. Rakesh on his Mobile No. [protected] dt 30/12/2011 and informed my problem. He assured me that he will look into this matter very seriously.

Now, should I presume that the failure of the company policy, not to send small part through courier due to that my chimney not fitted till date.

So finally, I am thinking to send Registered Notice to Faber India Company for spoiling of my modular kitchen.

Harsh Sinha
Raipur(C.G.)