[Resolved] Fabfurnish.com — Non responsive to customer complaint | |||
fabfurnish.com is a website that is so misleading. In their website they state that "When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 15 business days". With this statement in mind, i placed my order with them on the 3rd of August 2012. Till today, the 9th August 2012, i have spoken to their customer service and they say it is still under process, when their website states 24hours.I have called up and told them repeatedly that the order was urgent as it was a gift but they told me that i had to wait for 15 days, and they expected date from the 3rd of August would be the 23rd of ASugust 2012, which actually is 20 days. I asked how that could be 15 working days but said that because saturday , sunday and national holidays were not taken into consideration. However i may add that i called up today being Janmastami and they were working, i confirmed if saturday and sundays they were working, they said yes. How can they exclude these days when they calculate their 15days. They state that its because of the courrier services but how can they when six days later they have not been able to dispatch the material, according to them, it is still under process. When i called them up several times they were very unresponsive and told me that there is nothing they could do till after the 23rd of August (which is actually 20 days and not 15 days, since they do work on the days which they claim are not business working days) May i add, that when i placed the order fpr the three products, they were pretty much in stock and i did confirm if they had the stock in their warehouse and they said yes. My order no is [protected], Date 03/08/12 19:15, the total amount was Rs. 3025/-. The details of which are listed below. Product name SKU Price Qty Subtotal Tina 1 Table Lamp EG341HA03USIINFUR-14432 Rs. 845 1 Rs. 725 Calisto 1 Table Lamp EG341HA16URVINFUR-14419 Rs. 1,091 1 Rs. 936 Antica Table Lamp EG341HA31URGINFUR-14404 Rs. 1,589 1 Rs. 1,364 Shipping Rs. 0 Tax Rs. 0 Total Rs. 3,025 There website information is misleading causing alot of anxiety to me. Kindly look into the matter. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
This is to inform you that you first of all, two items were not delivered to me on the 14th of August.The first item was delivered but i received the second item only 10 days later to that date. And the third product has not been delivered to me till today the 29th August 2012, which is now more than 15 days. Mind the order was placed on the 3rd of August 2012, and you insisted that 15 days from that day would be the 23rd of August. You promised delivery on or before the 23rd of August, and yet you admit in your reply that you dispatched the 3rd product only on that date. 6 days on and it is now the 29th August 2012, time is 20.26hours and i have still not received the product. I have to say you do not deliver what you promise and your website information is very mis-leading.
I have a humble request that please do not place anymore order with Fabfurnish. I am fedup with the followup.
They cancelled my order after a week with a reason that quality check was reject. So we should know that they display the item on website to collect the money, without quality check or quantity check. I have never dealt with such a dirty company ever. All consumer need to take action to stop this fraud website at the earliest. I am taking all actions in all India level to stop ordering things from this website. I can be reached in [protected]@hotmail.com
They cancelled my order after a week with a reason that quality check was reject. So we should know that they display the item on website to collect the money, without quality check or quantity check. I have never dealt with such a dirty company ever. All consumer need to take action to stop this fraud website at the earliest. I am taking all actions in all India level to stop ordering things from this website. I can be reached in [protected]@hotmail.com
Fabfurnish.com — Non responsive to customer complaint -This happened to me as well. The product is not repairable and it got faulty in one month o[censored]se only, Fabfurnish Carpenter told to use for few months and then raise complain to repair, But within warranty period product is not repairable now and they are offering me less than half of MRP of the product . Please suggest me the name of intelligent customer who can but any sofa to keep with them for less than one year at cost of 18000 and that too faulty. MRP was 33000.From last 4 months I am wasting my precious time and no fruitful outcome . No one is calling from FAbfurnish side and I keep on calling and following them up. Today they are saying the case is closed.
Case id: 8622330
Order no. :[protected]
Case id: 8622330
Order no. :[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
20%
Complaints
103
Pending
0
Resolved
21
View all 103 FabFurnish reviews & complaints
+91 12 4673 3300
Plot No. 521, 3rd Floor, Udyog Vihar, Phase-3, Gurgaon, Haryana, India - 122016
View all FabFurnish contact information
We are sorry for the inconvenience caused to you.
It takes upto a maximum of 15 working days for the order's delivery. We try to dispatch items together so that they are delivered to you around the same time. As per our records, 2 out of 3 items were delivered to you on 14-Aug. And for the pending one (Antica Table Lamp), it has been dispatched on 23-Aug via Aramex courier. Please note the awb# [protected] for reference.
Thank you for placing the order with us. We certainly wish to serve you better in the future.
Regards,
FabFurnish Team