[Resolved]  Fashion And You — online fraud

I have ordered for 4 different products from a website called as www.fashionandyou.com. I made the entire payment but initially received only one product(cheapest among those). Then after making not less than 30 calls I was told that the products will be dispatched soon and then i received a package. But I was shocked to see that there was only one product in it. Now after making not less than 50 attempts to reach them I was told that they do not have any stock with them. So when I asked for refund I was told that I will be getting my money only in the form of gift voucher forcing me shop with them again. Even after expressing my severe dis-interest in shopping with them they very arrogantly replied that thats the only option left for me. Even when I warned them of taking this issue to consumer forum the relpy was " No problem at all, please go ahead" and here I am seeking justice.

I should say that this is my most disappointing experience in my online shopping spree of 3 yrs.

To all those who are shopping with please stop doing it right away or some day or the other you are going to face the similar or even bigger problems. Its only because of such fraudulent companies many genuine websites are facing problem in India since people are losing their faith in online shopping.

So people please be careful about such websites
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Aug 13, 2020
Complaint marked as Resolved 
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PARCEL NOT RECEIVED

This is Urvashi from Solan (Himachal Pradesh), I suppose to receive one parcel of mine order number 4310417.
I had ordered it on 13 october, 2014. Till today i have not received any information regarding my parcel. Ihave made several calls to your office but i did not get any information regarding my parcel.
This parcel is very urgent and it has been delayed by track on which is very bad. . It is now about a month i have ordered it.I would like to know the status of my parcel right now.
Otherwise tell me the procedure to cancel it.

Order No. Order Date/Time ItemsOrder Value
[protected]/10/2014 14:55 1 Item INR 1799.00/-
Worst site ever!!! I have ordered 4 products 2 weeks ago for a wedding ceremony. But till now the products have not arrived .Only 4 days r left for the ceremony now it has become a big problem for us.FASHION AND YOU IS A BIG CHEAT AND ALSO THE WORST SITE I HAVE EVER SEEN.whenever we track the product it says READY TO DISPATCH and READY FOR SHIPMENT...Some action is need to be taken
.PLEASE.IT DON'T DESERVE A SINGLE STAR.
Hi Support,
As per my discussion on Friday in your call centre below product has been delivered to wrong address somewhere in Bangalore and not to me at Delhi address. Also as per him this issue has been escalated please let me know the action taken or latest update..

ORDER SUMMARY - Order No :[protected] | Order Date : 11/7/2014

Today also after 3 days you guys are so unprofessional that you don't have any idea to where my order number has dispatched if really dispatched as i doubt due to non availability of any mail/intimation received from you either.

i seriously don't have 20 minutes to waste on call for an order of 400/- Rs, if the problem is at your or at courier end that doesn't mean, customer has to suffer.
Fashion & You is an online FRAUDULANT company. Ladies please do not fall for them. I ordered a anarkali suit & they said it is QC passed and please see the picture of what I received. I opted for COD & since I was not at home when the parcel reached, family members paid for it without checking it. HORRIBLE MATERIAL & torn piece???

Order No :[protected] . Cost -1699/-.

I am shocked by the service, this company needs to be barred from doing e-commerce in India, a total eye wash. I NEED MY MONEY BACK & will never ever buy anything from non-branded e-commerce sites.

Do anyone know who are the authorities to file a complaint so these guys can be barred from doing business?

ONLINE FRAUDULENT COMPANY - FASHION AND YOU

ORDER NO :[protected]

TORN PIECE SENT ACROSS??

NEED REFUND OF 1700/-

The product displayed are very good. But the service of procurement takes around two weeks while the shipment service duration is infinite.
I had placed an order and it has been at my location since a week. But still now I have not received my item. It has been more than 4 weeks of order placing.
I am only rating for the product because I like the quality. But for other service, I want to rate as zero. I also agree with others that this is the bad online service that I am experiencing.
I placed an order on 24th Nov 2014 for which I paid with my credit card and some points. Before the transaction was completed the site crashed for more than an hour. Now Rs. 1191 has been deducted from my credit card but no order was placed.

I mailed 4 times in the last 4 days as well as spoken to 3-4 of the customer care girls but there has been no acknowledgement. Instead I am being harassed for authorization id, transaction id, bank statement etc etc. I am asked to mail [protected]@fashionandyou.com. I doubt anyone checks it. No reply to any of the 4 mails i sent.

fashionandyou Refund my money asap!!! [protected]@gmail.com
I had placed an order[protected]. I am not able to view it in the Order History any more. The last time this order was visible under Order History, the status of the order was 'awaited'. Since then I have not received any communication. I have no idea about the status of the order. Also the dispatch timeline was 4 to 6 days. 4 days have already passed. I have already made the payment through store credit.

The worst online site ever, i have a bought a belle gambe loafers order number 4353176 and they provided me with the wrong size and i've returned the product through blue dart parcel services on promise that they'll return the cash to my fashion and you account, i bought the shoes on 22nd of October and till datei've not received my payment trasferred to my account, and i've made repeated calls to the customer care number and the company number but no one is replying.

Libin
[protected]
I have ordered Urbane peeptoes on 1st november 2014, Order #[protected]: They took their sweet time to dispatch the order.
I didn't like the product so placed a request for return pick up and refund the amount. After so many follow up mails, they did pick up the product from my place.

Since then I've been following with these useless for refund amount 690/-. No response to any of my mails from those .
I've seen such a pathetic service from any other onlline shopping website.

Seriously, I have sent e-mails each and everyday. like been 20days. NOT A SINGLE MAIL. :O Return pick up courier service shows status as " delivered" yet, these people careless to acknowledge the customer and refund the amount.

IF they can't maintain vendors and dispatch services why the hell they are in business. It really is starting to getting on my nerve. Will sue this guys for sure.

Vidya
these people are frauds and highly irresponsible. I placed an order to be delivered on the address of Ghaziabad, UP. but when I checked the status they are saying that they have delivered it on some address in Lucknow, when I enquired about the address, its having all the details that I mentioned for Ghaziabad except the city and pin code. How they can deliver to some address that does not exist. And they are saying they cannot do anything about that.
Customer care never picks up call or reply to the mails.
I placed two orders on 21st Nov, 2014 order num[protected] and[protected]. It has been 2 weeks and the status of my order still says "Not shipped". I have tried contacting them multiple times but I have received no respinse watsoever. They do no even reply to emails. Just refund my money if you guys cannot deliver the order.
Worst online company " Fashion & You " experience in my life.
Even after making payment, consignment not delivered for one month although commitment was to deliver consignment with in 14 days.
Every time you call at call centre you would get reply that it will reach within 7 days. Most fraud company as after getting money they are not delivering consignment.

Kindly someone let us know how to launch court complaint against them

ORDER NO.[protected]
Order Placed on: 19/11/2014
Online Payment made of Amount : Rs 3598 on same day.
case ID: CAS -108542N5Z4B6


Its most fraud company and some action should be taken against CEO and All Director of company
Anima Jana
[protected]/[protected]
Hi, This is srilatha my order number is[protected].I have ordered on nov 13th.My actual delivery is with 5 days, but it's already almost 1 month.I was contacting u guys, every time u r saying we apologize for your inconvenience like this.i do not want your apologize, I want my product only or else i need money back.
They give very very late delivry. Plz dnt buy fashion and you products i[censored] want delivery atleast in 5 to 7 days.
Cz itz very fixed they are going to deliver the product after minimum 15 days.it can go to 20 days also.
This happnd to me frequently.
- Supriya
Fashion and you is a complete fraud website i made a purchase some days back the money was deducted more from the amount shown at the gateway of Awari technologies. Since then I have been following up but I haven't received any refund and people of customer care don't own up anything.

My order no is[protected].

Is there anyone to resolve this?
Hi Fashionandyou Team,

I have ordered 8 items on 11 Dec 2014, and my order no is[protected], still now 17 dec 2014 didnot get any shipment details.. please update asap...i really upset...I have spent rs. 3753.75/-

Thanks,
Naveen
[protected].
worst shopping website.they wont refund the amount after taking the product return.such a cheap service and cheap executives
The fashion and you website is really waste of time those customer care peoples are not having any knowledge about the product when i am call to that customer care they are saying it will take 8 days 6 days to dispatch the product and that customer care person are having any scene and my order number is[protected] still now i am getting my product and already it's one week completed ...My request is to do not go to this website

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