[Resolved]  Fashion And You — online fraud

I have ordered for 4 different products from a website called as www.fashionandyou.com. I made the entire payment but initially received only one product(cheapest among those). Then after making not less than 30 calls I was told that the products will be dispatched soon and then i received a package. But I was shocked to see that there was only one product in it. Now after making not less than 50 attempts to reach them I was told that they do not have any stock with them. So when I asked for refund I was told that I will be getting my money only in the form of gift voucher forcing me shop with them again. Even after expressing my severe dis-interest in shopping with them they very arrogantly replied that thats the only option left for me. Even when I warned them of taking this issue to consumer forum the relpy was " No problem at all, please go ahead" and here I am seeking justice.

I should say that this is my most disappointing experience in my online shopping spree of 3 yrs.

To all those who are shopping with please stop doing it right away or some day or the other you are going to face the similar or even bigger problems. Its only because of such fraudulent companies many genuine websites are facing problem in India since people are losing their faith in online shopping.

So people please be careful about such websites
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Aug 13, 2020
Complaint marked as Resolved 
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Hi Abdul. Apologies for the trouble caused to you. Please let us know the order number so we may look into the matter.
Hi Gaurav. Apologies for the trouble casued to you. Please let us know your order ID so we may be able to assist you in a better way.
AinI oordered for s r5000 including a suit and sever jewelleries. after paying money I came to know abt the complaints.. N I was olmst sure dat i lost my money.. Bt it was surprise when ol of my product witH out complaint or manufacturing defect reached my home at the specific date. And packing was olso gud.. M satisfied with fashionandyou.com and I'll definitely purchase from nw
Fashion and you is complete fraud company. I had placed the order #[protected]. These people owe me Rs.1025 the refund should have come by 28th Jan 2015, but my money is not credited in my account. When I called there call center, there call center girl refused to me give me updates on my refund. THIS IS FRAUD COMPANY PLEASE STAY AWAY FROM THESE PEOPLE.
Dear Chirutha,

Greetings from Fashionandyou.com !

We apologize for the inconvenience caused and we understand your disappointment with the products and services. We would request you to share the order details against which are facing the issue, so that we may check and assist you in resolving the matter.

We once again apologize for the trouble and look forward to serving you again soon!

We appreciate your patience and understanding in this regard.

For any further assistance, please reply to us on [protected]@fashionandyou.com or call us at +91 [protected] (9:00 AM - till midnight)

Best Regards,
Customer Support Team,
Fashionandyou.com
India’s Most-loved Shopping Club bringing you Fashion & Lifestyle up to 80% OFF. Indulge!
We ordered one pair of formal man shoes from brand Bruno Manetti.

Today we received the product no.[protected] via AWB no. C[protected] and immediately called at customer care as we did not find any brand name over the product. Although it was shown in the pictures while ordering the product.

Customer care executive also admitted that it can be a fake product and suggested us to write mail along with pictures of the product.

Please find enclosed pictures of the product and please collect the product at the earliest possible and refund the money.

I also want to know that Fashion and you always says that Quality Check is performed before delivery of product to customer but we also did not find any stamp of QC over the product, please let us know about the quality check.

i bought so many products from fashionandyou.com
but half of products are not like that i expected.
and 2 weeks ago i bought a bag when that bag delivered to me i found its one lock has defect.
i call in call center of fashionandyou.. they says in three days we give you a voucher worth Rs. 250 to apologize.
But there is nothing in my account even after 5 days.
Order No.[protected]
Very Bad..!!
Dear Aman,

Greetings from fashionandyou.com !

We apologize for the inconvenience caused to you regarding the delay in processing the voucher. However, we have escalated the matter with respective team to process the voucher on priority. We would request you to wait till money and the voucher will be pushed and activated in your account.

We once again apologize for the inconvenience caused and we look forward to serve you better in future.

We appreciate your patience and understanding in this regard.

For any further assistance you can call us at +[protected]:00AM till Midnight or email us at [protected]@fashionandyou.com

Best Regards,
Hitesh Sethi
Customer support team
www.Fashionandyou.com
Dear Preeti,

Greetings from fashionandyou.com !

We apologize for the inconvenience caused to you. As per your query, we would like to inform you that we have received the returned product in our warehouse. We would like to inform you that the refund will be processed against the same in 3-5 business days.

We once again apologize for the inconvenience caused and we look forward to serve you better in future.

We appreciate your patience and understanding in this regard.

For any further assistance you can call us at +[protected]:00AM till Midnight or email us at [protected]@fashionandyou.com

Best Regards,
Hitesh Sethi
Customer support team
www.Fashionandyou.com
It was worst experience with fashion and u.
This company take money and do not send product and use the money of client for more than 2 monts.
I ordered kurta 16/12/2014 orderno.[protected]…they accepted it get credited and cancell my order at last moment when i need to wear it….on last day.

then i ordered a legging 5/01/2015 but after 2 months march 1st they cancelled this order telling some qc check
i ordered a jegging again just to check the company on 6th march the comapny send me worst product and witghout checking size…i want it 34 …and tehy send me 25-26…but mention there 34..its all fraudment…company putting wrong stigger.

when i called they said we cant help it and talk to me very very aggressive i called on there customer care[protected]
dear ministy of corperate affairs this is fraudment going by company plz take serious action and close these types of compnaies…they are making fool to the customers and taking there hard earned money by hook.

plz take some serious action
I strongly recommed not to purchase from this site.they provide substandard quality of dresses, way different from the image shown in their website.And if refund is requested on product return they just wash off their hands, Worst customercare.I have spend Rs100 on my mobile to call them, it was just a waste of my time and money.

they are not even worth giving one star.
Fashionandyou is nothing but an online fraud company. It has been more than a month that i returned a trouser i had ordered from them. I am wasting my time and money on these people and I'm planning to lodge a consumer complaint against them with the consumer forum. I have spent more money following up with them on telephone calls, rather than what i spent on the website! Horrible Horrible service!! sick and tired i am.

My Order number was[protected]. And the company should be rest assured, i will take legal action, and being a lawyer it will cost me nothing!
Hi
you had a offer on April 1st to fool the MRP.then i did shopping and got a message you are within 100 customers, you got it free. after some days u cancelled the order

[protected]/04/2015 09:54


its a really bad way to fool the customers. very bad ethnics. i dont want your free product, but dont fool the customers. you never know, when customers say no to your website shopping.
Hi
you had a offer on April 1st to fool the MRP.then i did shopping and got a message you are within 100 customers, you got it free. after some days u cancelled the order

order no :[protected]

1/04/2015 09:54


its a very bad way to fool the customers. very bad ethnics. i dont want your free product, but dont fool the customers. you never know, when customers say no to your website shopping.
Thank god,

I was about to order from Fashion and you, By seeing all of your reviews now i changed my mind, i think its better to stop online purchase, i bet we fell on trap anytime.
Regards
Irshad
Chennai
Really. I have ordered dresses from fashion and you before one month, and I got an email that they don't have that product with them. If they don't have product, why are they selling them?? It is a fraud site. Try buying things as Cash on delivery, then only it worth. otherwise you will lose your money
Dear Neha,

Greetings from fashionandyou.com !

We apologize for the inconvenience caused due to cancellation of your order. We would like to inform you that we work on "Flash Business model" and we do not keep the stock of products in our warehouse. However, we first display the products on our website and once the event for particular product is over, we raise the order with vendor and then vendor provides the products to us. Once we receive the products in our warehouse they goes under the quality check process and after the quality check the same will be dispatched.

The products which you have ordered was not up to the quality standards hence the same was cancelled. Also, this is mentioned on website that there are situations when your order may get cancelled from our end.

We once again apologize for the inconvenience caused to you and look forward to serve you better in future.

We appreciate your patience and understanding in this regard.

For any further assistance you can call us at +[protected]:00AM till Midnight or email us at [protected]@fashionandyou.com

Best Regards,
Customer support team
www.Fashionandyou.com
i order a product from fashion and you... product has very poor quality and product is not that which one I ordered for.. But they do not agree for return/exchange of product... very bitter experience ... don't shop from here... its just wastage of money
Dear Mansi,

Greetings from fashionandyou.com !

We apologize for the inconvenience caused to you. We would request you to please share the order details, so that we may check and assist you in resolving the matter.

We appreciate your patience and understanding in this regard.

For any further assistance you can call us at +[protected]:00AM till Midnight or email us at [protected]@fashionandyou.com

Best Regards,
Customer support team
www.Fashionandyou.com
I had purchased a crocs belly from the site fashion and you on 30th May for Rs.1200.The order number for the same is[protected]. The product is defected, one size is perfectly fine and the other is big thought the same size is mentioned. I have complained the site through mail and phone but they don't bother to change it. The reason they give that I hadn't complained within 7 days but the product was gifted to someone and how can you expect a gifted product to be returned within 7 days. The product doesn't even looks like it is original. It seems that it's a first copy. I even said I will complain the consumer court but they still don't bother.
The company must change my belly and give the proof of its originality or refund me the money.

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