[Resolved]  Fashion And You — Non-delivery of product

Address:

Chennai, Tamil Nadu

I had placed an order on the website of Fashion and You for a poof worth Rs.1749/- on September 21, 2012 vide Order No: 2416735. The product was promised to be shipped in "24 hours time" and delivered to me in "2-3 weeks time". The confirmation of the order is as follows:

Dear Sahana ,

Thank you for shopping with FashionAndYou. Your Order No. is 2416735.

We know that you'd like to enjoy your purchases as soon as possible and as you have selected Express Shipping, we’ll help you do the same. We will be shipping your order within 24 hours.

In case you have any questions/queries/feedback, please feel free to write to us at [protected]@fashionandyou.com or contact our Customer Support at +[protected], between 10 AM- 7 PM daily.

Your Order Summary is provided below:


ORDER SUMMARY - Order No : 2416735 | Order Date : 9/21/2012

Product Unit Price Quantity Total Rs.
I Love My Home Poof 1749.00 1 1,749.00

Discount 1499
VAT (10%) 00.00
COD Handling Charges 0.00
Shipment 100.00
AMOUNT TENDERED 350

Thank you for visiting fashionandyou.com. We hope you had a great experience. You are a valued customer and we look forward to delighting you with our products and services. For exclusive previews of our upcoming sales and promotions, please add offers.[protected]@fashionandyou.com to your address book.


We'd love to be your style partners. Do visit us again.

Team FashionAndYou

Phone Number: +91 [protected]
E-mail: [protected]@fashionandyou.com

I have made a number of calls to the customer care of Fashion and You and have also written to them a number of times. I have been provided a number of different reference numbers on each of my calls and mails to them. My case was told to be escalated to Tier 3, Tier 2, Tier 1 in these 2 months. Complaint and reference numbers given to me so far are: 2487193, 363593, 2534163, 2567701, 2589516, 2589516, 2589735, 2604876, 2632294, 2632614, 359853, 2459424, 2500019, 2534163 etc. The team at Fashion and You has not contacted me a single time to explain the status of delivery of my product and inspite of my repeated calls to them, I have had no proper response from the team. They request me to wait for the next 24-48 hours each time I call. The date of today is November 19, 2012 and is far beyond the normal period for waiting. I have expressed my disappointment to them a number of times and have received no good response from the team. On my call to a number of people of the customer care team and even speaking with the Store Manager Mr. Ranveer Singh twice, I have received absolutely no response on the status of the delivery. The Store Manager himself had told me that he does not know the status of the product delivery and that he would find out and let me know in 24 hours time on my last call to him on 9th November, 2012. I still have not received the product nor the updates on the status of delivery.

All the calls to the customer care are charged more than normal rates and I have in the process used up a lot my prepaid balance over calls to this irresponsible organisation who dont even know the status of whether the product has been dispatched, whether the product is going to be dispatched. I have wasted a lot of my time over contacting the customer care and asking them to refund my amount. They do not respond to that also. I am asking them to refund my money which I have lawfully earned with all blood and sweat and this organisation considers it a joke to play with the customers.

As a customer, I am subjected to very poor and ill treatment where I have to keep calling them each time with no response from their end and absolutely am not being informed about the status of my complaint even when I call up.

I would like to take legal action against this organisation and would want a complete refund of the order amount along with the reimbursement of all amounts that I have spent on making calls to them and other costs as you find right.



Sahana

(+91 [protected])