[Resolved] Fast Track Watch : 9203 - Pp - 01 — non availability for your own product

[Resolved] Fast Track Watch : 9203 - Pp - 01 — non availability for your own product

H Harsh Gupta from Noida, Uttar Pradesh

Sir, I purchased a watch with a model numnber 9203-pp-01, but as if now my strap got torned and from the past 2 months i'm looking for the black strap of it. But over here black strap is not available in any of your centre's in Delhi. I had also submitted my watch for 32days to your Pitam pura Titan centre so that they can check the availibility and can render me the services, but they also told that nothing can be done. So please tell me nw what shoud I do with my watch. Do you make products for one time use or what? this is the bad experience with Titan Fast track, you just launch the products but don't give the after sale services or parts of watch. And i haven't purchased the watch to throw it in the dustbin, as one your agents in the delhi regional office, suggested me that. If you can give me an option I'll be greatful, you can contact me at [protected]. With regards, Harsh Gupta Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
5 Comments	Share
Submit Close

Related Fastrack reviews

View all 935 Fastrack Reviews

Comments

Sitaram Nayak M.D.

Thank you Sri Harish Gupta for your genuine complaint. I was just browsing the net to buy an Indian watch as a gift to a school boy in India. But now I will get a TIMEX here in U S, and tell him about your problem you had with the Titan company.. I will also watch this site periodically to see whether they have straightened out your complaint. Just wanted you to know I practiced Orthopedic surgery for forty years without any ads or commercials but only by 'word of mouth'.of my patients.

I feel that they should apologize for their erroneous behaviour and provide you with a new watch, I am grateful to you for bringing this up. I am saving this letter in my file for any future use if there are any. sincerely. Sitaram

Neelav Kankan Sarmah

from Bengaluru, Karnataka

Even i have faced the same problem as Harish. I ordered the strap in one of the showroom in guwahati but its being 6months and there is no response from titan. which is a very bad experience. Neelav Sarmah...its my lucky watch i need straps some way or the other...call me plzz someone [protected]

Patel Parag

from Ahmedabad, Gujarat

Hello,

I have visited all the Titan stores in Ahmedabad but would not able to find the strap for my watch : fastrack - 9203pp01.
If you can not provide the strap then what is the meaning to buy branded watch???

Hope you guys take it seriously and provide me the strap ASAP.

Thanks & Regards,
Parag Patel

Titan Company Customer Care

from Pune, Maharashtra

Dear Parag Patel,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

1967anil

from Mumbai, Maharashtra

Fastrack Watch Steel Rim

Please refer to my complaint dated 29-May-2016 regarding replacement of steel rim of dial of my fastrack watch purchsed 4 months back which is under warranty period. Kindly resolve my problem at the earliest.

Regards

ANIL KUMAR NAIR
C-436, PANCHVATI APARTMENTS,
VIKAS PURI, NEW DELHI-18.

email: [protected]@yahoo.co.in
mobile: [protected]