[Resolved] Fastrack, (9648pfa — broken strap | |
dear sir, i was presented with a titan fastrack womens watch (9648PFA), few months back.Now the black strap is broken. I enquired with few watch shops in kerala. they told me that spare strap is not available in market.some shop keepers even told me to go and ask TITAN!!!. I would like to know whether the strap alone can be replaced? Where can i get it? If you cannot answer my Qn., kindly forward this mail to titan world. thank you dr.Hari Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Dear Shiwani Cutie,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Dear Steve,
My problem is not resolved till now. If the person is not replying, doesn't mean her problem is resolved. I could not reply as I was occupied with some work. I have contacted your customer care. They are saying they are not sure whether the problem would be solved or not as the model has been discontinued. Again, how it is my fault that watch model has been discontinued.
Please arrange for the strap, infact as the strap is prone to breakage with normal delicate use, please arrange for atleast 5 straps for me.
My problem is not resolved till now. If the person is not replying, doesn't mean her problem is resolved. I could not reply as I was occupied with some work. I have contacted your customer care. They are saying they are not sure whether the problem would be solved or not as the model has been discontinued. Again, how it is my fault that watch model has been discontinued.
Please arrange for the strap, infact as the strap is prone to breakage with normal delicate use, please arrange for atleast 5 straps for me.
Dear Shiwani Cutie,
We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Sincerely,
Steve
We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Sincerely,
Steve
Hi Steve,
Hope all is well. Please dont send same message again. Your customer care team has contacted me, a person from that team asked me when could I submit my watch (which is now, more of a dial only) to Titan's service centre and then after 7-10 working days, they will tell me what to do with the watch. I didnt understand why I had to submit the watch when you can't even assure that I would be getting strap for the watch or not?
Please be informed I didn't submit the watch earlier in 2012 when I requested for a new strap from Titan for this watch. So now too, I am not going to submit the watch.
I would like you to provide me answers to the following questions:
Please tell me whether I can get strap for the watch as it has unique strap which is not availble loose in market. its customised strap is prone to breakage, so I would like to get 5-7 straps for it, in case the straps would be made available by you.
In case of further clarification, please contact me (through a well informed executive) on following email address:
[protected]@gmail.com
Regards,
Shiwani
Hope all is well. Please dont send same message again. Your customer care team has contacted me, a person from that team asked me when could I submit my watch (which is now, more of a dial only) to Titan's service centre and then after 7-10 working days, they will tell me what to do with the watch. I didnt understand why I had to submit the watch when you can't even assure that I would be getting strap for the watch or not?
Please be informed I didn't submit the watch earlier in 2012 when I requested for a new strap from Titan for this watch. So now too, I am not going to submit the watch.
I would like you to provide me answers to the following questions:
Please tell me whether I can get strap for the watch as it has unique strap which is not availble loose in market. its customised strap is prone to breakage, so I would like to get 5-7 straps for it, in case the straps would be made available by you.
In case of further clarification, please contact me (through a well informed executive) on following email address:
[protected]@gmail.com
Regards,
Shiwani
Dear Shiwani Cutie,
Could you please share your contact number or the complaint id which you have registered on helpline, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Sincerely,
Steve
Could you please share your contact number or the complaint id which you have registered on helpline, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Sincerely,
Steve
Dear Shiwani Cutie,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our call center team on 29/03/2016 and the ticket number is as follows :1128912. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our call center team on 29/03/2016 and the ticket number is as follows :1128912. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
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Hope all is well. No offense, but the person posted his query in 2008, and you are replying to him 5 years later, in 2013.
By the way, I came here to ask TITAN WORLD regarding the same problem. I have been looking for the strap for last 4 years. Titan Showroom's persons say I have to forget about this watch. FASTRACK 9648PFA. I have to give this watch (with broken strap ) back to Titan and have to deposit some money (like 75-80% of new watch's cost) and I would get a new watch in place of this watch. Well I would like to tell you here that I am not giving this watch back, its not our fault that this watch model has been discontinued by fastrack. this watch's strap is not available anywhere and now this watch is useless without its unique strap.
and also I have written to Titan Customer Care for many times but never got a single reply. so Disappointing. Thats why I have stopped purchasing Fastrack/Titan's watches and also stopped recommending to my friends.
Please contact me only if you have strap (Black/white/pink/any color) for Fastrack 9648PFA.
Regards,
Shiwani