[Resolved]  Fastrack — fast track watch - 4052pm02

Fastrack — Discount

I have purchased one fastrack watch from dealer point and during that period there is a 25 % discount offer on all watches but dealer has not give me discount so what to do please inform me.

Fastrack — belt torn out

i am purchasing fastrack watch ,model no.9248PP01,that watch belt was torn out .Last 15 days am search for new belt but cant get it ,so plz.give me shop name or dealer name (adress with phone no.)

Fast Track Watch 4052 — Not proper response and delivery

i have purchased fast track watch 4052 at time mart retail outlet at oppanakara st, coimbatore ph no[protected] due to some defect in chain on 29/11/2010 i had gave that watch for service ( it is in warranty ) at time mart they told that we cant service at the show room level this can be service at company service station only it takes 20 days from today but till date 25/02/2011 i have not get my watch. please take some necessary action. i have a good trust on u r brand name and service but i hve not expect this form u r side.

Prabhu.A
Coimbatore
[protected]

i am purchased fastrack watch in hydrabad modal no.3034sja it back side metal case was crck

Fastrack — bad service

I had purchased a pair of sunglasses for Fastrack Adyar. I had given the same for service on 19.6.2011. They had told me that i would receive it in a month. Now it is 8.10.2011, I staill haven't received it. Whenever I call the response I get is "We will contact you in two days", that call NEVER arrives.
I really think they should do something, there is NO way that I would reccomend this place.

Fastrack — no discount

i am shoping a fastrack watch. but you should take total full amount of the M.R.P rate. there is no discount. why i shop from there. please said me
my mobile no is-[protected]

I also have similar problem - paresh. Currently in London. Any number to reach you from uk?

Hi Steve,

This is Harsha from Bangalore, India.

3 years back purchased this watch(model model 4052pm02), recently i have visited your store in Kormangala (near Sapna book house) for replacing the battery.

I don't know either the service guy know how to replace it or not. When i got my watch back, it was broken(which connects the body and chain). That was around 7 PM, so luckly I have seen the moment how he was doing. that service engineer was arguing with me that he has not done in that way. Now I am not able to use that watch, he has taken back telling the he will get it ready. earlier he asked for one day time for this, it was not done properly still it was broken. Now he asked for 1 week time.

Could you please tell me how i can go further on this because fault is done by that service engineer.

Thanks,
Harsha
+91 [protected]

Dear PareshBagmar,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your indian contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Dear Harsha,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.
Sincerely,
Steve

Hi Steve,

Still issue is not resolved, I am fed up with that service engineer as he argues more. Got call from Mr. Ramesh Murali (Sales Manager) on 11th November. He assured that he will speak with the that engineer and that owner of that franchise, still waiting for the updates. Tried to reach Ramesh but didn't any response.

In the mean time visited one of the fast track showroom in Kathriguppe. They suggested that now this model is stopped so if we sent this watch to back to company for disclaimation(sorry i don't remember the word) after checking you will get a new voucher after debiting 30% of the amout (10% for each year as i bought that watch 3 years).

So thought for 2 days and went back to them and they requested me to visit the service center(in the same building). Once i reached their i got information from the engineer amount will debit 20% per year and you may get the voucher after debiting 60% of the amount. Radicolus RIGHT... no idea why every one is playing with customer here... At the same time i tried to reach Ramesh Murali but no response.

so Steve could you please tell me what can be done on this..

Correct me if i am wrong, if any product is stopped then atleast the accessories or parts needs to be supported by the company for next five years for that product right.

Hi Steve,

Again this is Harsha, I have given you the information. But Still i have not got any updates from you.

I got call from Ramesh on 25th Nov stating he will get 35% for the depression on this. And he didn't give any update till Dec 11th. I got call from the titan care stating they got the strap for the watch and i need to pay Rs 900/- for that or you will get 50% of depression. At the same time I tried the reach Ramesh he was telling that he forgot on this and assured to call back in 1-2 days. At the same time he is telling that whatever he told earlier that was for titan watches not for fastrack. This case was raised on Fastrack watch then how he is giving false assurance. THIS SHOWS HE IS ALSO PLAYING WITH THE CUSTOMER GIVING FALSE STATEMENTs. So whole TRUST or HOPES IS LOST ON YOU GUYS and ON FASTRACK also.

Now I need to think on this, as it almost more than 3 months over. Hope this will be my last try.

Thanks,
Harsha

Dear Harsha,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Fastrack — Stay away from this company

Sir,
I had bought a fastrack watch on[protected].Now it got some complaint and consult a titan showroom.They said it will cost 600 for repairing.I said it has 5 months more guarantee, but they did'nt said anything.What will i do with this?