[Resolved]  Fastrack — rust on dial

Address:Malappuram, Kerala

sir, my name is sudheesh, i bought a watch of yours (model no.1235SL08) from "SUDHEER WATCH COMPANY" (Authorized Dealer)perinthalmanna, malappuram (dt), kerala, on 13/10/2012. On 8/10/2013 i noticed that there some rust on the dial of watch, they are like dots. I went to sudheer watch company they checked and say that ' rust is because of water get in to the dail and warranty should not get'. But i can say that there is no chance of water get in to my watch i can assure you that and also watch is 50 m water resistant. I compell the dealer to send back the watch to company and get my warranty. Now they said that 'they will send it to the company and they can't give any surety. Please take appropriate action and solve the problems of my watch. contact me on my email id : sudheesh.[protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
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Dear sudheesh,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve
i am using fastrack watch looking is very good but after using it the rust of the watch got my skin scratch and lost hair their and also small small pox... very bad.. local watches are taking care for prevention of rust but such a big company not able to do so...

item quality is poor but price is high... what is this ?? Use brains to serve customers not to theft from them..
my model : Fastrack Mil3018

Raj
[protected].
raj.[protected]@gmail.com
will i get any response here...

Raj
Dear Raja Sekhar Chatty,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Raja Sekhar Chatty,

Steve here from the Customer Relations team. Always here to help!

As per our records, our team tried reaching out to you; however your number was unreachable. Request you to please provide available timings or call our Care team on[protected].

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

Sincerely,
Steve
[protected] my num
Dear Raja Sekhar Chatty,

Thank you for confirming your contact number. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission.

We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

About my new fastrack watch

Dear sir/madam... I bought a fatrack watch 3112SL02 model three days ago.. I used this watch only 2 days.. The colour of the leather strap s faded. And become an old look to my new watch.. So pls take an appropriate action..

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