[Resolved]  Fastrack — watch is not working

Address:Tiruchirappalli, Tamil Nadu

Watch model no:N9297PPD2 Model no:C872 Cost of watch:Rs995 Date of purchase:[protected] Mobile no:[protected] Repair center:Trichirappalli, Cantonment Since i bought this watch it has been giving me problems.It has been more in the repair center than around my hands.It has given more mental torture than happiness.It always got me my parent's severe scoldings only.What is the value of a watch nearing thousand for a middle class family.
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Aug 14, 2020
Complaint marked as Resolved 
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Hai,
I have purchased one Fastrack TEES Watch model no.3114pp01 on 30 01 2015 from Time Zone,
R.P.Mall, Calicut.After two weeks the watch stopped working.Then i gave it back to Time zone.They returned it on 25.02.15 by saying that the Machine was not working and they changed the machine, now it is ok.But unfortunately the watch is not working now.I informed this to Time zone people and they telling to contact with fastrack .Now i am totally fed up with this and lost the faith on your brand .In this circumstances you are requested to replace the watch at the earliest.


With Regards
Sunilkumar.K
[protected]
[protected]@gmail.com
Dear Sunil Kumar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Sunil Kumar

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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