FastTrack — Harassment

Address:

Bangalore, Karnataka

This is regarding the harassment that I faced with fast track service in Bangalore. I booked a cab on 08-10-10 for 8 pm, from Koramangala Forum Mall to R T Nagar. And when after not getting any call or SMS even after 10 min, I called to the call center, the lady said that ' Driver will be calling you'. After another 15 min. I called and one lady said :' I do not have any idea Madam, u perhaps talked to some other lady, well Driver will be calling you within 5 min'. Then after that on 10 minutes interval I kept calling and they replied in the same way. And at 9.30 pm when I called the call center man was saying 'Shortage of vehicle Madam, wait for 45 min", in a very casual way. Last call received by one lady Tarannam and she also said they do nit have any idea.

The fast track call center people are really irresponsible and i bound to change my plan to book fast track in future for office pick and drop.

This is not only the case happend to me, same thing happend to one of my friend. He booked Fasttrack and after booking he called the Fastrack to know the confirmation and everytime he got the confirmation from them and when the time passed n he called again they said "Booking cancelled" and reason they do not know.