[Resolved]  Fedex — wrong commitment and worst service

I was about to send university application from India to Singapore from pin 603204 to 117576. I have called on customer care on 27th Feb and inquired him for a pickup on 28th and transit time.He told me that the parcel will be delivered on march 4th. I have also asked him to confirm it. since my university application last day is on 4th of march. He confirmed 4 th march,before 6 Pm it will be delivered. so I ordered for a pickup. He scheduled the pickup on 28th Feb between 2 to 5 pm with the booking no 9 for the pin code from 603204 to 117576.

First thing is the courier person hasn't reach before 5 pm I Inquired customer care between 3,4 Pm whether the person is coming for sure, they said he will come before 5 Pm. Then I called the customer care around 5.30 Pm and asked about scheduled pickup after getting the details they said raised a complaint and he will call you soon. At the time I asked them about if it delays in pickup will it reach on march 4 th since my university deadline is 4th march. After Inquiry with their team she said it is not possible to deliver it on 4th march it will be delivered only on 6th.

Then I asked her to transfer the call to her manager she put on hold and didn't transfer it.this show their worst behavior to customer. because their wrong commitment I lost deadline of the university and not able to make it. because of FedEx I have lost my carrier. Haven't seen such worst customer service from FedEx.