[Resolved]  Fiat Linea — Manufacturing defects

Address:Gurgaon, Haryana

I bought a Fiat Linea Emotion pack Petrol from ABS motors, Sector 29, Gurgaon on 22/03/2010.
When I started car first time it took 2 times to start... surprised me but on second time try it started in a click.
I took car to my place.... next day morning it took 3-4 times to start. Surprised me and this was a start of taking my brand new car to workshop. It took 5 times form ABS workshop people to fix up my STARTING PROBLEM.

2. As car visited 5 times in first 3 months of purchase they changed a lot of parts following a HIT and TRY approach. This caused few new problems.
Coolant leakage
Check Engine light
Lamda sensor
Engine miss

3. Its been 14 times in past 2 years that my car has visited workshop and still following problem persists
ENGINE MISSING PROBLEM (Blinks check engine light)

Every time spark plugs are changed problem fixes for 1- 4 months but comes again after that.

4. ABS motors also called engineers from Pune to fix my car but...... NO HELP!!!

5. Even the resale is so bad that i am not getting even 40% of purchase price (car age is <2 years and 19000 kms running)

I agree that all the fixes haven't costed me money but TIME... a lot. taking car to workshop waiting for 2-3 days and bringing it back..... a big pain. I do not trust that my car will ever be fixed... so many visits of my car to workshop has made it a wreck now...engine noise, dash board vibrations, glove box fittings, ac effeciency and smoothness of car is totally lost.


I have no other option left now... went to a lawyer to go for consumer court complaint again Fiat.

I just wish I get justice..........quite negative on expectations related to car after my experience

--Ashish
--[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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My Fiat Linea Emotion Pack has completed 87000km of running. The vehicles is maintained perfectly and all the specified services were carried out as per manufacturers recommendation. The front suspension spring has failed twice and clutch was malfunctioning. These spares are covered under the extended warranty clause (page 9 and 10). But the dealer refused to replace these spare under warranty but charged from me. When we complained to the customer care no response and given a contact id of Florina Kamble who is an irresponsible idol of Tata Motors. Tata Motors has learned one practice that they never reply to any of the complaints so that they may not face any legal action. How such a World Class company has appointed such good for nothing service persons who never care for the customer's complaint. Unless they are drawn to court under Consumer Protection Cell they will not learn a lesson. Always the medias talk high about Tatas but practically its a hollow vessel good for nothing employees and officers. Even though it may be a smaller amount I have decided to go for the Consumer Protection Cell to file a case against the Tata Motors.

Rajan

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