First Flight Courier — Missing product in the parcel

Address:

Chennai, Tamil Nadu

Dear Sir/Madam,

It hurts when you had sent a gift with love and at the other end he/she doesn't get what you sent.
I had sent a gift from Chennai to Mysore,
Am writing after a disappointment delivery form First Flight Courier.
My shipment consignment no: C02362687
I had a Switz watch in it, while couriering they had asked what's inside the parcel and when told about the product they have charged accordingly. (Rs.450)

But while other party picked up the parcel, The watch was missing...!!
I didn't expect this type of service from First Flight Courier.
Kindly let me know in what way you can replace my missing product..!!!

This is the way I wrote to customer care of First Flight Courier, in reply they replied they will get back to me.
When asked about the status, No reply from their end. Its almost 2 weeks..
Kindly let me know, how can we solve and go up with this issue..??

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Thanks & Regards
Suresh