[Resolved]  First Flight Courier — Package Latex/misplaced/lost??

Address:

Bangalore, Karnataka

I am Roopika Srivastava ( Consignment number : MJ0732092 ), the
receiver in Bangalore.
The package was dispatched from Lucknow on 21st august 2012 and as
your website shows was arrived at the destination hub office on 23rd
august 2012, today is 31st August 2012 and I have not received the
package yet(receiver's address: F-804, Nagarjuna Maple Heights,
Mahadevpura, Bangalore-16). Neither does the customer care has any
answer to my queries as they say they are not able to contact their
own office in Bangalore(quite funny and unprofessional!!!) nor am I
able to contact the Bangalore regional head office on the number
mentioned on First Flight website[protected] as nobody is picking
up for the entire past 4 days. I have also tried sending email to them but all the email id mentioned on their website seem to be wrong as all the mails are bouncing back(Mumbai registered office:[protected]@firstflight.net, Bangaluru head office:[protected]@firstflight.net). Finally after waiting for 10 days without any information or intimation from the company about the package, I personally had to go to their South Bangalore hub office as their phone also not reachable([protected])at (108/1,MSR Layout,Opp Innovative Multiplex,Near Bajaj Showroom,Outer Ring Road,Munnekolalu Extn.,Marathalli,Bangalore) to inquire on 30th August,2012 and there I get to know that they do not have any records of this consignment number in their system but as it shows received in the website, it must have been received at a wrong office which even they do not have any information of. I am worried as the package is really important and worth Rs.6000. More over nobody in the entire company seems to care to let the customer know that their package is delayed or lost or whatever even after 10 days of delay. I have tried calling Mumbai corporate office but all they can do is give me phone numbers to call up and find out myself about the package...numbers that never are reachable.
I feel furious and helpless at the mercy of this unprofessional company and seek help.

Regards,
Roopika Srivastava
[protected]