[Resolved]  First Flight Courier Service — Shipment not yet received

Hi,
This is after I had follow ups with First Flight Courier service I utter my problem I am facing now. I am yet to recieve one shipment from the above mentioned courier service.
I stay in Bangalore and my shipment is from Mumbai. As per shipment date it started from Mumbai on 8th of March, 2008 and today is 15th of March, 2008. I have not received my packet.

I tried to call to Bangalore call center at different no, even cell phone but I have never seen such a worst pvt call center. They will not respond to your call or they will disconnect your call. So this is an issue, you will not get any help from Bangalore call center.

I tried to contact the Mumbai office, some Rahul used to answer my emails and his only excuse is next day it will reach. He is unanswrable why it is delayed.

Third, their site gives wrong information. As per their transit calculator, it should reach me by 10th Mach, 2008. Which is ofcourse no true in my case.

I am attaching the mail conversation and the web track report from which you can understand how much they are harassing me to get my product. I even asked their CEO contact details, but not ready.

I request all customer and companies who send their packets through this couriers please do not rely on them as well as their customer service.

Thanks
Achintya
[protected]
attached

This is the record taken today (15/03/2008), check the dates.

Consignment Numbers
Consignment Number Booking Date Origin Destination Receiver Status Delivery Status
Time/Reason Date
ZB6446580 8-Mar-2008 mumbai bangalore Pending Scheduled For Delivery Next Day 10-Mar-2008


Consignment Number : ZB6446580
Date Serving Location Status
08-Mar-2008 mumbai Despatched from Origin
10-Mar-2008 bangalore Arrived at Destination Hub.
10-Mar-2008 bangalore Scheduled For Delivery Next Day
-Mar-2008 Despatched from Hub
30-Dec-1899 mumbai Delivered back to Origin
30-Dec-1899 bangalore Consignment delivered
=============================================================================



[protected][protected][protected][protected][protected][protected]---
Dear Sir,

We are sorry that delivery could be done yesteday. Today consignment woul be deliver to you on priority.


Sincerely,

Rahul
Sr. Exe - Customer Service
First Flight Corporate Office.




----- Original Message -----
From: Achintya Datta
To: FFCL- RAHUL
Sent: Thursday, March 13, 2008 8:06 PM
Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received


Not received its 8.00 pm now. Please send me the no., name ane email ID of your CEO.



----- Original Message ----
From: FFCL- RAHUL <[protected]@firstflight.net>
To: Achintya Datta <[protected]@yahoo.co.in>
Sent: Thursday, 13 March, 2008 6:28:49 PM
Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received


Dear Sir,

We communicated with our Bangalore office, as they confirmed this consignment is still out with the field staff, and positively it would be deliver today. The message has been passed to concerned branch for priority delivery.


Sincerely,

Rahul
Sr. Exe - Customer Service
First Flight Corporate Office.


----- Original Message -----
From: Achintya Datta
To: FFCL- RAHUL
Sent: Thursday, March 13, 2008 1:23 PM
Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received


Thanks!

But till I recieve the packet is not yet recived for me. Request to you that please update your site and dont give false interpratation to customer. You need to accept that your courier is no where near to good service. Let we all accept this truth. I think small courier service are better than you all. Atleast in a day we can recieve the domestic packets



----- Original Message ----
From: FFCL- RAHUL <[protected]@firstflight.net>
To: Achintya Datta <[protected]@yahoo.co.in>
Sent: Thursday, 13 March, 2008 12:25:34 PM
Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received


Dear Sir/Madam,

According to the update received from our Bangalore office, today your consignment is taken out for delivery.


Sincerely,

Rahul
Sr. Exe - Customer Service
First Flight Corporate Office.


----- Original Message -----
From: FFCL- RAHUL
To: Achintya Datta
Sent: Thursday, March 13, 2008 11:55 AM
Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received


Dear Sir/Madam,

Thank you for confirming the consignment number and we regret for any inconvenience caused to you. We have processed your query to bangalore, would update you shorlty. Meanwhile, please confirm your address for reference.


Sincerely,

Rahul
Sr. Exe - Customer Service
First Flight Corporate Office.


----- Original Message -----
From: Achintya Datta
To: FFCL- RAHUL
Sent: Thursday, March 13, 2008 11:36 AM
Subject: {Disarmed} Re: {Disarmed} Documents Not received


Hi,

Packet not yet received. Attached your details. I think by this you can know what is the worst kind of service you provide where customer really get harassed with your shipment as well as customer service. This information I am thinking to publish in internet.

Priority Consignments (Z Category)
Back

Consignment Numbers
Consignment Number Booking Date Origin Destination Receiver Status Delivery Status
Time/Reason Date
ZB6446580 8-Mar-2008 mumbai bangalore Pending Scheduled For Delivery Next Day 10-Mar-2008

Consignment Number : ZB6446580
Date Serving Location Status
08-Mar-2008 mumbai Despatched from Origin
10-Mar-2008 bangalore Arrived at Destination Hub.
10-Mar-2008 bangalore Scheduled For Delivery Next Day




Thanks
Achintya
[protected]


----- Original Message ----
From: FFCL- RAHUL <[protected]@firstflight.net>
To: Achintya Datta <[protected]@yahoo.co.in>
Sent: Wednesday, 12 March, 2008 11:13:57 AM
Subject: Re: {Disarmed} Documents Not received


Dear Sir/Madam,

Thank you for writing to First flight..

Kindly provide the consignment number to check, the same consists of two/one alphabets and seven/eight digits... total of nine characters.


Sincerely,

Rahul
Sr. Exe - Customer Service
First Flight Corporate Office.


----- Original Message -----
From: Achintya Datta
To: [protected]@firstflight.net
Sent: Tuesday, March 11, 2008 7:47 PM
Subject: {Disarmed} Documents Not received


Hi,

I would like to inform you that I have document yet to recieve from ICICI bank. I am not able to understand the reason behind delay. As per your Transit Calculator it should reach me within one day which is certainly not.
Niether the Bangalore office is so much cooperative in customer service. When I tried to call at[protected] this number they provide me [protected] customer care no, which was busy whole day. So I was not able to know the reason for delay.
I don't want to disclose myself but here it is the result of web track.


Consignment Numbers
Consignment Number Booking Date Origin Destination Receiver Status Delivery Status
Time/Reason Date
8-Mar-2008 mumbai bangalore -- In Transit
[Contact] -- --

function cl() { window.close(); } function fcs() { self.focus() }
Consignment Number : Date Serving Location Status
08-Mar-2008 mumbai Despatched from Origin
10-Mar-2008 bangalore Arrived at Destination Hub.




As per this record the document has reached bangalore yesterday which could have delivered to me at the latest by today which is not.



It will be gratefull to all the customers if you do not provide false information on website (Transit Calculator).



Thanks

Achintya





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