[Resolved]  First Flight Courier Service — Shipment not yet received

Hi,
This is after I had follow ups with First Flight Courier service I utter my problem I am facing now. I am yet to recieve one shipment from the above mentioned courier service.
I stay in Bangalore and my shipment is from Mumbai. As per shipment date it started from Mumbai on 8th of March, 2008 and today is 15th of March, 2008. I have not received my packet.

I tried to call to Bangalore call center at different no, even cell phone but I have never seen such a worst pvt call center. They will not respond to your call or they will disconnect your call. So this is an issue, you will not get any help from Bangalore call center.

I tried to contact the Mumbai office, some Rahul used to answer my emails and his only excuse is next day it will reach. He is unanswrable why it is delayed.

Third, their site gives wrong information. As per their transit calculator, it should reach me by 10th Mach, 2008. Which is ofcourse no true in my case.

I am attaching the mail conversation and the web track report from which you can understand how much they are harassing me to get my product. I even asked their CEO contact details, but not ready.

I request all customer and companies who send their packets through this couriers please do not rely on them as well as their customer service.

Thanks
Achintya
[protected]
attached

This is the record taken today (15/03/2008), check the dates.

Consignment Numbers
Consignment Number Booking Date Origin Destination Receiver Status Delivery Status
Time/Reason Date
ZB6446580 8-Mar-2008 mumbai bangalore Pending Scheduled For Delivery Next Day 10-Mar-2008


Consignment Number : ZB6446580
Date Serving Location Status
08-Mar-2008 mumbai Despatched from Origin
10-Mar-2008 bangalore Arrived at Destination Hub.
10-Mar-2008 bangalore Scheduled For Delivery Next Day
-Mar-2008 Despatched from Hub
30-Dec-1899 mumbai Delivered back to Origin
30-Dec-1899 bangalore Consignment delivered
=============================================================================



[protected][protected][protected][protected][protected][protected]---
Dear Sir,

We are sorry that delivery could be done yesteday. Today consignment woul be deliver to you on priority.


Sincerely,

Rahul
Sr. Exe - Customer Service
First Flight Corporate Office.




----- Original Message -----
From: Achintya Datta
To: FFCL- RAHUL
Sent: Thursday, March 13, 2008 8:06 PM
Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received


Not received its 8.00 pm now. Please send me the no., name ane email ID of your CEO.



----- Original Message ----
From: FFCL- RAHUL <[protected]@firstflight.net>
To: Achintya Datta <[protected]@yahoo.co.in>
Sent: Thursday, 13 March, 2008 6:28:49 PM
Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received


Dear Sir,

We communicated with our Bangalore office, as they confirmed this consignment is still out with the field staff, and positively it would be deliver today. The message has been passed to concerned branch for priority delivery.


Sincerely,

Rahul
Sr. Exe - Customer Service
First Flight Corporate Office.


----- Original Message -----
From: Achintya Datta
To: FFCL- RAHUL
Sent: Thursday, March 13, 2008 1:23 PM
Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received


Thanks!

But till I recieve the packet is not yet recived for me. Request to you that please update your site and dont give false interpratation to customer. You need to accept that your courier is no where near to good service. Let we all accept this truth. I think small courier service are better than you all. Atleast in a day we can recieve the domestic packets



----- Original Message ----
From: FFCL- RAHUL <[protected]@firstflight.net>
To: Achintya Datta <[protected]@yahoo.co.in>
Sent: Thursday, 13 March, 2008 12:25:34 PM
Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received


Dear Sir/Madam,

According to the update received from our Bangalore office, today your consignment is taken out for delivery.


Sincerely,

Rahul
Sr. Exe - Customer Service
First Flight Corporate Office.


----- Original Message -----
From: FFCL- RAHUL
To: Achintya Datta
Sent: Thursday, March 13, 2008 11:55 AM
Subject: Re: {Disarmed} Re: {Disarmed} Documents Not received


Dear Sir/Madam,

Thank you for confirming the consignment number and we regret for any inconvenience caused to you. We have processed your query to bangalore, would update you shorlty. Meanwhile, please confirm your address for reference.


Sincerely,

Rahul
Sr. Exe - Customer Service
First Flight Corporate Office.


----- Original Message -----
From: Achintya Datta
To: FFCL- RAHUL
Sent: Thursday, March 13, 2008 11:36 AM
Subject: {Disarmed} Re: {Disarmed} Documents Not received


Hi,

Packet not yet received. Attached your details. I think by this you can know what is the worst kind of service you provide where customer really get harassed with your shipment as well as customer service. This information I am thinking to publish in internet.

Priority Consignments (Z Category)
Back

Consignment Numbers
Consignment Number Booking Date Origin Destination Receiver Status Delivery Status
Time/Reason Date
ZB6446580 8-Mar-2008 mumbai bangalore Pending Scheduled For Delivery Next Day 10-Mar-2008

Consignment Number : ZB6446580
Date Serving Location Status
08-Mar-2008 mumbai Despatched from Origin
10-Mar-2008 bangalore Arrived at Destination Hub.
10-Mar-2008 bangalore Scheduled For Delivery Next Day




Thanks
Achintya
[protected]


----- Original Message ----
From: FFCL- RAHUL <[protected]@firstflight.net>
To: Achintya Datta <[protected]@yahoo.co.in>
Sent: Wednesday, 12 March, 2008 11:13:57 AM
Subject: Re: {Disarmed} Documents Not received


Dear Sir/Madam,

Thank you for writing to First flight..

Kindly provide the consignment number to check, the same consists of two/one alphabets and seven/eight digits... total of nine characters.


Sincerely,

Rahul
Sr. Exe - Customer Service
First Flight Corporate Office.


----- Original Message -----
From: Achintya Datta
To: [protected]@firstflight.net
Sent: Tuesday, March 11, 2008 7:47 PM
Subject: {Disarmed} Documents Not received


Hi,

I would like to inform you that I have document yet to recieve from ICICI bank. I am not able to understand the reason behind delay. As per your Transit Calculator it should reach me within one day which is certainly not.
Niether the Bangalore office is so much cooperative in customer service. When I tried to call at[protected] this number they provide me [protected] customer care no, which was busy whole day. So I was not able to know the reason for delay.
I don't want to disclose myself but here it is the result of web track.


Consignment Numbers
Consignment Number Booking Date Origin Destination Receiver Status Delivery Status
Time/Reason Date
8-Mar-2008 mumbai bangalore -- In Transit
[Contact] -- --

function cl() { window.close(); } function fcs() { self.focus() }
Consignment Number : Date Serving Location Status
08-Mar-2008 mumbai Despatched from Origin
10-Mar-2008 bangalore Arrived at Destination Hub.




As per this record the document has reached bangalore yesterday which could have delivered to me at the latest by today which is not.



It will be gratefull to all the customers if you do not provide false information on website (Transit Calculator).



Thanks

Achintya





[protected][protected][protected][protected]
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Sir,

My pan card has not yet been received even though it has been mentioned as delivered. The numbers provided in your website are not in use.Could you please provide me the first flight courier contact number or the address of location in thiruvannamalai.I have mentioned the details of the consignment number (ZB0373406)

29-Apr-2011 mumbai Despatched From Origin
03-May-2011 villupuram Arrived At Hub
03-May-2011 tiruvanamalai Consignment Delivered.

Dr.G.TAJ
[protected]
Dear Sir,
This is very ridicules one packet dispatch from Allahabad to Basti via consignment number MJ0992615 dated[protected]. till today I have not received my packet on destination then I check my consignment no. by online its showing my packet dispatched to Jhansi in place of Basti. I hear this place is very repotted organization and this type of mistake is not acceptable at any cost.
So kindly do the needful and give the explanation about this mistake.
Thanks & Regards,
Raghvendra Mishra
Mob: [protected]
Hi

this is one of the worst courier service i have seen they never deliver the courier in time.
i was suppose to receive the courier required urgently for me which is despatched on 14 nov 2012 and i am still not received even when i call to them i will get no response. pls deliver atleast by seing the mail if possible.

courier details
no:C03427201
mobile no:[protected]
I feel highly disgusted when your courier boys talk to your customers in such an illiterate manner and do not deliver our products at our doorsteps...but rather expect us to visit your office and collect our products.
I wonder how have you been recruiting such ill mannered masses in your organisation. Its a shame.!!!
this is the second time when they refused to deliver my product to me in time and still they have the courage to say that " lena hai to aakar le jao nai to hum wapis kar dege"...!!!
Are you people forgetting the actual meaning of the term courier service...??
Is it really are responsibility to collect our products from your offices???
If it is so...then take my advice...you people better wind up your business and sit back home..you do not deserve to be in the market competing with other courier companies who at-least have the manners and decency to talk to their customers.
you are not just bringing a bad name to your own firm but also to those who trust you and expect that you will deliver their products to their customers at their DOORSTEPS..(literal meaning of a courier service)...!!
By having written this i even expect the companies from whom we buy the products to not to send their products by such a useless courier service with such a disgusting staff...

Vismita Gulati
Shimla
Himachal Pradesh
AWB No - F991b0071366, its been 4 days since I booked this courier through First Flight to Hydrabad. Its in transit for 4 days. Even a bullockcart will reach Hydrabad from bangalore in 4 days. Are you guys fooling aroung. An no one answers the phone in Hydrabad, The Bangalore people say contact Hydrabad. I have been left at god knows whose mercy.

Give me your damn MD's number. Will speak to him directly and see if he is running a organization or some garbage center.
Even i agree, and i suggest that all o[censored]s should team up and file a police complaint stating the unprofessional behaviour.
Somebody has to be accountable for our damages and its first flight anyway i will make sure that these scoundrels suffer... bloody thieves
Hi
The Product which i ordered is sent by the courier service first flight, i have tracked the product using consignment number where i could see the status as product returned back to the hub, due to some gate problem at the receiver end..
i gave my mobile number, they can call and ask me to receive the product, but they didnt do that, i am very upset because of this.

Kindly take appropriate action on it.

i waiting for the product since 1 week.
kindly take the appropriate action and deliver the product by today.

Tracking number : U[protected], it is in whitefield first flight courier office, i called them several times, they are not responding, The courier service which i never come across like this before.

if i didnt receive the item by today 9 0 c, then i will make it as big issue.
Worst customer Service i have seen till now...

Borivali east branch is pathetic dont know how to talk with customers...

My parcel delivered other location instead of correct location and still dont get the parcel.


Below is the my mail... follow up..

From 12th October you are replying same thing when will get your next updation.

Can i have any responsible person contact number whom i can speak to him.

Such a worst customer service i am getting from you all.

Regards,
Amit
[protected]

Dear Sir/ Madam

Thank yuou for mailing to FFCL, would like to inform you that the said c/ment is on our high priority just wait for next updation.


Thanks & Regards,
Niranjan
Operations Executive (Corporate)

From: Arvindebo Borivali
Sent: Tuesday, October 13, 2015 11:29 AM
To: ffcl Niranjan
Cc: [protected]@firstflight.ne
Subject: Re: Courier Not Received

When will i get my courier why you all not responding.


The number of your branch 28628308 no one is pick up the phone..

why you all spoiling your company name.


Regards,
Amit

From: "ffcl Niranjan"
To:, "Arvindebo Borivali"
Date: 12/10/2015 11:14 AM
Subject: Re: Courier Not Received


Dear Sir/ Madam
Thank you for mailing to FFCL, we would like to inform you that the said C/ment is on our high priority, just wait for next updation.

To: [protected]@firstflight.net ; [protected]@firstflight.ne
Subject: Courier Not Received

Hi,


The below is the details of my courier which i did not receive. After checking on tracking details so its showing its already delivered.

But We did not received the parcel. Can anyone response from First flight regarding this issue.

Your Customer care number is useless no one is pick up the phone.


Waiting For your Revert...

Courier Company = FIRST FLIGHT COURIER
Customer = ARVIND STORE MUMBAI BORIVALI
A.W.B NO = G[protected]


Regards,
Amit
Hi All,
I have not recived my shipment yet & the courier website is showing Delivered & recived my Deepak whom i dont know.No body i Deepak at my office location. I never recived even single call from couier regarding my Delivery of the product. What the hell is this i want my Product in any cost. I will not spare you bloody courier . Ther is priceless product in side the parcel. AWB no is .U991b0105294 .
Thankx & Regards
Ambuj Kumar
[protected]
I have the same issue. F[protected], C991Q7231923 & C991Q7284436. Three critical shipments have gone missing from Bangalore. And the status updated is "delivered". Its a scam
Hi Guys
Don't expect much from First Flight Couriers as they are totally a hopeless service provider. My consignment (#D991Z4722315) from Delhi reached the destination city on Aug. 17th, 2016. After three days i.e., on 20th, the courier was "Out for Delivery", but not delivered. On 22nd, after online tracking it was found that the status is still "Pending - Address Insufficient". And on the same day again the status was updated as "Out for Delivery". So the question arises, if the address is "Insufficient" (according to them), then why the consignment was again sent for delivery. However, when today (Aug 23rd, 2016) the consignment was received at my end, complete address including pin code & contact no. was mentioned on the same. The issue is not all about delivering courier from a local hub just 3 km away in 6 days, but my grievances are also about no response to my mails by the "so called" customer care vertical of First Flight Couriers. Even the customer care numbers seems to be fake as no one picked up the calls inspite of making several attempts.
That's all about it...!!!
Good Luck Team First Flight Couriers.
My name nazar ali

Mr friend sent courier allahabad to delhi
9 march. Sent courier but I have not received right. I have check tracking status show out of address oll courier service provider come ny home all call cc he sent me phone no I have call he say I have take care booking department i have very frested u have reached shahdara office he said to me you live slum area he use. Very abuse language shahdara office delhi. Plz don't I am very disappointed your service very bad service I can't seen this type service v v v bad service
Dear Sir,

I am waiting for my pan from last week not yet received, but in your site its showing received how come its possible
here is the detail
Consignment No. B903Z5645776
Booking Date 11-Apr-2018
Origin Mumbai
Destination Bangalore

In that status is received how its possible still i m not received any cover from your courier
I am trying to call Bangalore office not able to connect only
Please let me know when i ll receive
My shipment has not yet it is almost days to booked this shipment. And the worst thing is that neither the customer service centre nor the vendor pick the phone to inform about current location of my shipment. I was contacting them for past 3 days but no one will answer. I m going to lodge a complain against this courier to higher authority and request them to take a strict action against them. I m facing a lot of problems for this delay but they are not even regretted. Isn't it shameful.
Hey,
My AWB No i sB903Z8722437, Pan Card was booked on 11th from Mumbai To Delhi which is not been delivered to me yet . Your Customer Care no I am trying to word from 3 days, Not able to connect with them . Neither ur we showing Delhi branch derail nor ready to move . Which kind of service u guys giving to ur Customer . It's really un acceptable from Mum To Del taking such us time . Plz tell me delivery Possibility time of my pkt . Sunil N - [protected] .
05/11/2018
Dear Sir,
I had sent a package for my granddaughter by your first flight courier on 29/10/ 2018 from Pune.(consignment number : M991B8166706 ).
Receipt attached.
The tracker in your site shows that you have delivered the package while it is yet to reach the destination in Gurugram.
The destination address is :
VAANI DAS IYER
D/O APARNA DAS
TOWER 5, 602,
FRESCO APARTMENTS,
NIRVANA COUNTRY,
SECTOR 50
GURUGRAM - 122018.
Mobile : [protected]
Kindly make sure the parcel reaches the correct address today and I get a feedback on the same.
Thanking you,
Sincerely yours,


Dr (Col) R Surendra
MBBS, MD, DNB, FICS.
HealthCare IT Consultant (Clinical )
Pune.

Mobile -: [protected]
Landline ; [protected],
Skype: drrsurendra
e-mail: [protected]@gmail.com

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