FALSE ASSURANCE FOR DELIVERY OF REFRIGERATOR
I ordered on refrigerator from flipkart model no -Samsung RA19BDTS1/XTL Refrigerator, order no-OD2033122038 ON 31st of march delivery date was given by flipkart was 9th of april
on 8th April I got mail that this model is not in stock and suggested another model Samsung RA19BDPS1 which they confirmed to be in stock .
I again confirmed the order for the same suggested by flipkart order no was ID: OD20410220428.
on 16th april they again sent a mail that this model is not in stock and they have given on more option model no- Samsung RA19ADJB .
I again accepted this, then order number was ID: OD20417130042 delivery date was 28th of April .
Again today that is 28th apri 2012 i got mail that your order is cancelled because of non availability of stock . Now refrigerator price is increased as tax increased Flipkart bluffed me and wasted my one month .
After all this, i have talked with customer care and sales department of filpkart to know why this has happened three times, but they have not given me a proper reason. i am sure that they don't keep the products in stock and they are showing a false information that it is in stock which pushes the customer in uncomfortable position. i think if the order went to out of stock, it should be communicated to the costumer ate least in two days which is more than enough time.
I request to take action against flipkart so that they should not show the false advertisement in television and website. this will help the costumer to be in safe position and they will not be cheated by flipkart in future. i also request to tell the procedure how to file complain in consumer court so that i can take proper action against them.