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Flipkart - ORDERED FOSSIL WATCH , DELIVERED DUPLICATE WATCH WITH DUPLICATE BILL

 
3 Reviews
User
  gnanasekar1 on Sep 24, 2013
ON 9TH SEPTEMBER I HAVE ORDERED Order ID: OD30909042768 Item: Fossil Analog Watch - For Men (Silver) Rs 7645, Received product on 12th sep. the watch was packed in a very old box , find invoice from different person , watch looks like old one , inspected and came to an conclusion i was cheated by flipkart by delivering me duplicate watch with with duplicate bill, mailed immediately initially responded that they take back the product after that not replying for my mail, don't know what to do, my friend suggested me to give court notice to flipkart , going to do that.

Complaint Status


[Sep 24, 2013] Flipkart customer support has been notified about the posted complaint.
Complaint comments 2 Comments     Updated:
Resolve this Complaint  

Comments

N Sep 24, 2013 by
User
gnanasekar1  
 
Hi Gnanasekar,

Order ID: OD30909042768
Item: Fossil Analog Watch - For Men (Silver)
Seller: WATCHESANDMORE

We are truly sorry for the inconvenience caused with regard to this order.

This issue has been escalated to the concerned team and you will be contacted for the same by end of day today.

Your understanding and cooperation is greatly appreciated.

Did I solve your problem? Please click here to let me know.

Please write back to us should you have any other questions or need further assistance.

Regards,
Priyanka
Customer Support

Incident History
Customer By Email (gnanasekar) 22/09/2013 10.10 AM
Hello,

another 42 hours gone, no call from you people, almost 11 days over,
what you expect from me, telling me to keep duplicate product delivered by
you? lost trust on flipkart, i know how to get back my money .

GnanaSekar

On Fri, Sep 20, 2013 at 1:33 PM, Flipkart Customer Support
<cs@flipkart.com>wrote:

> **
>
>
>
Response Via Email (Yuvaraj V) 20/09/2013 01.33 PM
Hi Gnanasekar,

Order ID: OD30909042768

We understand your concern and sincerely apologise for the inconvenience caused.

We have informed our seller support team of the same and be assured that you will receive a call within 24 hours and have this issue resolved in the best possible way.

We request your kind cooperation and understanding in this regard.
Customer By Email (gnanasekar) 20/09/2013 01.30 PM
Almost 11 days over i paid Rs 7645/- orderd for (fossil watch fs4736),
received Duplicate product with duplicate invoice.

mailing you daily wasting my time, you guys asking me 72 hours +72 Hours +
72 Hours to solve my issue, i don't how many 72 hours FLIPKART need to
refund my amount?, i am ready with received product to send back to your
Bangalore Registered Office, what else you are expecting from a customer
who trust and paid the amount? highly disappointed . are going to pay for
my head ache and tension which is there for past 8 days after receiving the
product? this will be my final mail, i know what to do. finally Delighted
...

Regards
M.Gnanasekar

On Thu, Sep 19, 2013 at 7:57 PM, Flipkart Customer Support
<cs@flipkart.com>wrote:

> **
>
> Hello Gnanasekar,
>
>
> Order Id: OD30909042768
> Product: Fossil Analog Watch - For Men (Silver)
>
> I certainly understand the inconvenience caused to you in this regard and
> our sincere apologies on the same.
>
> Kindly be informed that we have already informed the same to our concern
> team you will receive a call from us within 48 hours on the same.
>
> Kindly be informed that we will have the matter resolved at the best
> possible way.
>
> Your kind cooperation is highly appreciated.
> *Did I solve your problem? Please click here to let me know.
> *
>
> Please write back to us should you have any other questions or need
> further assistance.
>
> Regards,
> Tridip Gohain
> Customer Support
>
> * Incident History* * Customer By Email (gnanasekar)*19/09/2013 07.50 PM Hello
>,
>
> I am sending back the product (fossil watch fs4736), finally* flipkart
> falls in fraudulent online store like many others.*
> *
> *
> *i have confidence that i will get back my money with penalties .*
> *
> *
> *Thanks*
> *M.Gnanasekar.*
>
> On Tue, Sep 17, 2013 at 3:37 PM, Flipkart Customer Support
> <cs@flipkart.com>wrote:
>
> > **
> >
> > Hi Gnanasekar,
> >
> > We understand you are disappointed due to the inconvenience caused.
> >
> > As per our telephonic conversation, we request you to allow us 72 hours,
> > within which we will definitely revert with a reliable update on this
> issue.
> >
> > Your understanding is appreciated.
> > *Did I solve your problem? Please click here to let me know.
> > *
> >
> > Please write back to us should you have any other questions or need
> > further assistance.
> >
> > Regards,
> > Nidia A
> > Customer Support
> >
> > Response received from Seller: WS Retail
> >
> >
> > * Incident History* * Customer By Email (gnanasekar)*16/09/2013 09.50 PM
> Hello
> > Flipkart Team,
> >
> > Iam returning the product to your Head office in Bangalore.(will update
> > the package courier details tomorrow 17/09/2013)
> >
> > I know how to handle this issue, clearly shows that you fooling people
> by
> > giving fake invoice and products, Since your are unable clear my
> > concerns, it is right to move to consumer protection cell and the same
> time
> > will issue the notice will see in the court.
> >
> > Regards
> > M.Gnanasekar
> >
> > On Sat, Sep 14, 2013 at 3:51 PM, Flipkart Customer Support
> > <cs@flipkart.com>wrote:
> >
> > > **
> > >
> > > Hi Gnanasekar,
> > >
> > > I understand your concern and apologise for the inconvenience caused.
> > >
> > > Please be informed that all products sold on Flipkart are brand new
> and
> > > 100% genuine.
> > >
> > > I would like to inform you that we will only be able to replace the
> > > product in case of any damage or defect.
> > >
> > > Your understanding is appreciated.
> > > *Did I solve your problem? Please click here to let me know.
> > > *
> > >
> > > Please write back to us should you have any other questions or need
> > > further assistance.
> > >
> > > Regards,
> > > Kavita Shetty
> > > Customer Support
> > >
> > > * Incident History* * Customer By Email (gnanasekar)*14/09/2013 02.50
> PM
> > Hi
> > >,
> > >
> > > In the confirmation mail it says the seller name as watchesandmore,
> and
> > in
> > > the received invoice from SAMAY -New Delhi and your mail says the
> seller
> > > is WS Retail, its all creating me lots of doubt about the product
> > > genuineness and originality, because in all my past orders i had
> > received
> > > invoice only from flipkart.
> > >
> > > Tell me the procedure to send back the product (fossil watch fs4736)
> > which
> > > i received yesterday(12/09/2013). waiting for the solution, or else
> take
> > > this issue to consumer court, will send you the notice by next week,
> > > highly
> > > disappointed..credit my payment 7, 645/- rupees immediately.
> > >
> > > M.Gnanasekar
> > > chennai.
> > >
> > > On Fri, Sep 13, 2013 at 5:00 PM, Flipkart Customer Support
> > > <cs@flipkart.com>wrote:
> > >
> > > > **
> > > >
> > > > Hi Gnanasekar,
> > > >
 
Spoke to cust he is very irate and says we have been requesting for 72 hrs from the time he has contacted us so please resolve this asap.

Also cust requested to send confirmation email so sent an email.

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    Flipkart - ORDERED FOSSIL WATCH , DELIVERED DUPLICATE WATCH WITH DUPLICATE BILL