[Resolved]  Flipkart.com — Defective Products and Delayed Replacement

Address:

Virudhunagar, Tamil Nadu

I had ordered a Printer Epson Aculaser M1200 on Flipkart on January 31st, 2012. I was surprised to receive the product within a week. I was impressed with the packing. But when I opened the package I found the left side of the tray holder of the printer broken. I contact Flipkart and I was told I will have to send it back through Blue Dart. Surprisingly I received the replacement within a week. I was happy with Flipkart's service. Shockingly, I opened the package and found the exact same part of the Replaced printer Epson Aculaser M1200 to be broken. I tried taking a print out and I kept hearing loud noises and somehow it never printed anything. So I opened the top door and was shocked to see another Broken Part inside. I was wondering how Flipkart has sent me 2 Defective Products Back to Back. However, they told me they will replace it for me. This happened during the last week of February. Today is the last week of March. The Replacement is not done yet. I get a call from Flipkart every week telling me that they will solve the issue within the next 3 - 5 business days. I think they have only 1 business day a week. Because 4 - 5 weeks have run off. I am beginning to think the inefficiency of Indian Online Stores. Trying to buy one printer for the past 2 months, I could have just picked up one from the local retailer. Being a loyal fan of Flipkart, I placed order on it and fell prey to their sluggishness. Now I have become a Anti Flipkart guy. Will not buy anything from the site or will not suggest it to anybody. I am still hoping the replacement or refund of the money is done soon.