[Resolved]  Ford — Cheated by the FORD Dealer

Address:Delhi

After a lot of survey I too bought a Figo with great expectations but it seems I was cheated and deceived. Whether to blame the Ford as a company or the dealer I dunno ? But I am sure a well known company like Ford would give it's dealership to responsible people. I got a 2012 manufactured Ford Titanium in Feb.2013 from Astro Ford, Dwarka. I made the payment is cash as the dealers preferred and insisted. Now when I started driving I noticed that the car has dents on the hood and the bonnet which is visible from a certain angle and in proper light. At the time of finalising the deal when I wanted to see the car, the salesperson Ms. Shilpa made excuses about getting the car to the showroom, instead she took me to a bodyshop 8 kms away which was not even well lit. I was a little apprehensive and asked a her many times why the car is there but she kept saying all is fine and that she did not want us to go to the warehouse as it would be very dusty. Again while taking delivery we were made to check the car in the basement which again was not well lit. but we trusted them and Ford as it is a big and reputable company. But now I am disappointed an annoyed and I am scared what if the car has other internal problems as well? I want some action to be taken asap else I shall write to as many consumer grievance forums as I can and have already done on one . I am a working class person and I can't afford to be deceived like this? My no. is [protected]
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Aug 13, 2020
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