Cheat & Dishonest
I wanted to service my car, the first thought to get the same serviced was to goto St. Marks Metro - Ford, Bangalore. Though it was far, and I thought i should get it done from the nearby service dealer Elite Ford Service Station - Mahadevpura.
On 13th August I drove down to the dealer and waited for the executive to understand my requirements, and take the car for servicing. Surprisingly I was told that the team who is incharge of the servicing, has not come and some other person would take care, I was ok with that. An executive reached out to me after 1-1/2 hours and was not equipped & trained to take the vehicle. I kept asking him about various rates etc.. but i didn't get any clarity on same. Never-the-less I left the car at the dealership trusting Ford, and he also confirmed me that next day when the right person comes he would call you before starting your service.
Next day Mr. Kishore called me at 10:30 am, referring me about my car for servicing. After a brief talk with him, I wanted to take my car and give the same to St. Marks Metro - Ford, Bangalore; but he said the work has already started. And I questioned him about why he started; as at the time of dropping my car, the person who took my car confirmed me that some one would call and discuss before the car goes for servicing. I had no choice but to go ahead with servicing with them. I was told the car would be rady by 4:30 pm same day, which is 14th August 2012.
I reached at the dealer same time for the car to be picked up. Mr. Kishore confirmed me that everything is good and car is under washing and they would require another 1 hour to do so. I was running out of time, so I requested for them to deliver the car at my residence. I also received a mailer fro Ford India, regarding replacing of beam & RT, which first they didnt have any knowledge or idea, after figuring out; Mr. Kishore showed me what needs to be changed. So rather then delivering on 14th Aug, it would get deliverd on 16tth Aug. I was fine with it. I also made all payments through my credit card for payment which were due.
I didn't receive any call from Elite Ford Service Station - Mahadevpura on 16th Aug, but on 17th Aug 2012, Mr. Kishore called and informed me the car is ready and can be picked up or delivered, but he informed me that the battery is discharged and needs charging and he also informed me that the battery is getting charged now, and would be able to send the car by afternoon. Hearing this I was little uncomfortable, why has my batter suddenly discharged, and he infomed me that due to solution on the terminal point of the battery it got discharged.
Later in the afternoon, after rigorous follow-ups, I was informed that the battery is dead and nothing can be done about it and it is not getting charged as there is hair line crack on top of the battery, due to which it is not getting charged and thus it is dead. And I would have to replace it.
I spoke to the AGM of the dealership, and same comments i had to hear from him too. My question and discomfort level is, my car and the battery was fine, when i dropped my car, the dealership has serviced the car and cleaned the solution on the terminal due to which it may get little discharged, but how come the battery is suddenly dead with no signs, this is my big contention. And I think the dealership has mis-handled the battery and thus has resulted in dead of the battery.
As I received the car later in the evening of 17th Aug 2012, temporary battery was installed in the car for a week, so I may buy a new one. But after receiving the car, new issues surfaced
1. Driver seat window makes noise, when rolled up
2. Power Lock does not work properly
3. Car not cleaned properly from inside, specially the back seat.
I immediately spoke to Kishore and Customer Care Lead, both infomed me that next day a technician would come to my house and fix it. On 18th Aug 2012, I followed by continually with the team, but no-one came and around 5:45 I was informed that the technician would come on Tuesday, 22nd Aug 2012.
I had called, ford Customer Care team on Friday 17th Aug 2012 to complain about the mis-handling of the battery and issues relating to it. Mr. Sudalai Customer Care Executive reverted to me today, and he was really rude, instead of listening and resolving issues, he asked me to speak to dealer directly. When I informed him that I have reached to a Ford India corporate to listen to my problems and help, instead he said dealer is right and I am wrong. And when I asked him to escalate the call, he said he is the boss and only he can answer.