[Resolved] Ford Fiesta — Warranty period for the component supplied/replaced by M/S Harpreet Motors(Pvt) Ltd, Moti Nagar, New Delhi | |
The Customer Relations Ford India Limited S P Koil Post Chengalpattu-603204 Tamilnadu Dated 14.01.2010 Subject: Warranty period for the component supplied/replaced by M/S Harpreet Motors(Pvt) Ltd, Moti Nagar, New Delhi Particulars of the Vehicle: Make: FORD FIESTA Reg. No. HR 26AL 3806 Mfg. year 2007 & Month: June Chasis No. MAJBXXMRJB 7E 46143 Engine No. 7E 46143 Purchased From: M/S Harpreet Motors, Gurgaon Dear Sir/Madam, The above vehicle is in my possession. The vehicle was serviced (Paid Service) by M/S Harpreet Motors, Moti Nagar on 10 October 2009 vide invoice no. CAIN 903567MN(RO 911675MN) Dated 10.10.2009(KMS Reading was 21775 Km on that date) CONN ASY-P/S PRESS LN(Comp No. 1453556), HOS PWR STRG OIL(Comp. No. 4571525) and CONN ASY-P/S PRESS L(Comp No.6472740) was detected defective during the service of the vehicle, and was replaced free of cost, as it was told to be under warranty (The copy of the invoice enclosed). After some time, the Power steering developed noise while turning, so the vehicle was carried to the same workshop on[protected]KMS=24953Kms) after running 3178 Kms only. It was detected that the same component i.e. ‘Power Steering Pipe’ CONN ASY-P/S PRESS LN(Comp No. 1453556) and other components, which was replaced free of cost on 10.10.2009 during ‘Paid Service’ has developed crack and required to be replaced again. This time the customer had to pay a sum of Rs. 5268/= (Rupees Five thousand two hundred sixty two only). The Components are said to be under warranty for a period of six months and 10,000 Kms. The replaced components CONN ASY-P/S PRESS LN(Comp No. 1453556), HOS PWR STRG OIL(Comp. No. 4571525) and CONN ASY-P/S PRESS L(Comp No.6472740) was under warranty, as it covered only 3178 Kms and less than three months, should have been replaced free of cost, but I had to make the payment in spite of all the logical submissions to the Works Manager Mr. Bhatnagar. This letter is being written to make the arrangement for the refund of the amount paid i.e. Rs 5268/= against the invoice No. CRIN 913102 MN (RO 916303 MN) dated 05.01.2010 (The Copy of the Invoice is enclosed). It will help in continuing the high standards of good relationship between the FORD and its customer and avoid further harassment of the customer. Thanking You and wishing A Happy New Year to FORD Family. (Vinod K. Agarwal) 187 Bhagirathi, Sector 9 Rohini, Delhi-110 085. NB: With a request to forward this mail to the right person, if it is not addressed to the correct destination. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
Add a Comment | |
24%
Complaints
1694
Pending
0
Resolved
398
View all 1694 Ford India reviews & complaints
+91 44 2455 1500 (Corp. Office South)
+91 22 6702 4300 (Corp. Office West)
+91 33 6454 0374 (Corp. Office East)
S.P. Koil Post, Chengalpattu, Tamil Nadu, India - 603204
View all Ford India contact information
Post your Comment