[Resolved] Ford — Poor after sales service | |||
I took delivery of a Ford Figo EXI 1.2L petrol car from Harpreet Ford, Gurgaon, after paying over Rs. 4.18 lacs (on road price including accessories, wax paint coating etc.). At the time of delivery they did not have mud flaps in stock and promised me to have the item fitted in 2 to 3 days time. I had thereafter been following up with the dealer regularly for the item but every time they come up with a standard reply that the item is in short supply from Ford India, Chennai. I also wrote to customer care at Ford India, but they too send a standard reply and promise to get back. Even today I checked with Harpreet Ford, Gurgaon, only to hear the same old story. I am totally disatisfied by the attitude of the company and more particularly the dealer who I understand have 3 showrooms in NCR region. Should I lodge a complaint against the dealer and the company in the local consumer redressal forum? Could anyone please adfvise me, what should I do now. I know it is not a very expensive item (not more than Rs 800 a set) but the issue is of principle. The moment they collected money from me they are bound contractually to supply it. By the way I am somewhat happy with the style and performance of the car. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Complaint against Ford India body shop
It’s more than month now, I have given my car (ford icon DL9CG-5546) to ford India body shop in Vasant Kunj and its still not ready and kept my car in very bad condition and I am worried that it’s getting more damage. The workshop is inadequate and reliance insurance claim part is unsatisfactory. I am harassed with situation. And to my surprise I still not got my driving license back and no feedback/call by when I get back.
The only answer i get when i call them, the part is comming!
Hemant Bhatnagar
C-2, 2257 Vasant Kunj New Delhi
Cell: [protected]
It’s more than month now, I have given my car (ford icon DL9CG-5546) to ford India body shop in Vasant Kunj and its still not ready and kept my car in very bad condition and I am worried that it’s getting more damage. The workshop is inadequate and reliance insurance claim part is unsatisfactory. I am harassed with situation. And to my surprise I still not got my driving license back and no feedback/call by when I get back.
The only answer i get when i call them, the part is comming!
Hemant Bhatnagar
C-2, 2257 Vasant Kunj New Delhi
Cell: [protected]
I have owned a Ford Ikon 1.6 Nxt for the last 6 years and it has been a good steady car and i put it down as one of my best investments. Lately, commencing from early 2011, I have noticed a lackadaisical attitude combined with a heavy hand of arrogance from the customer service division at Ford Bangalore, specifically the divisions at Lingarajpuram and M.G Road.
For a most trivial engine rubber tube change, costing Rs 1800, the labour charges have been close to Rs 500/-. As the defect was pointed by me, I could very easily have done the above if they had only provided me with the parts.The above incident was preceded by the service team in Lingarajpuram giving me a cost estimate of Rs 3300/- for a truckload of changes to be made when all i had asked for was topping off the fluids.The above incidents happened within a span of a month. Now the focus seems to be solely on making a quick buck out of the customer.
Another glaring discrepancy was the large number of service experts running around doing god knows what, while customer service was working at a snail's pace . It took me an hour to get to make a payment when there were no other customers waiting ahead of me. It was quite amusing to begin with but turned into sheer annoyance at the ineptitude on display. The local language of communication made it impossible for any meaningful dialogue. I received no answers for their unprofessional behaviour except a few shrugs and grunts. I had brought the above to the notice of the complaints division but i doubt the gentleman in charge made any sincere note of it. It was a harrowing wait of over 2 hours for self and wife for something which could have been done within 5 mins.
For a most trivial engine rubber tube change, costing Rs 1800, the labour charges have been close to Rs 500/-. As the defect was pointed by me, I could very easily have done the above if they had only provided me with the parts.The above incident was preceded by the service team in Lingarajpuram giving me a cost estimate of Rs 3300/- for a truckload of changes to be made when all i had asked for was topping off the fluids.The above incidents happened within a span of a month. Now the focus seems to be solely on making a quick buck out of the customer.
Another glaring discrepancy was the large number of service experts running around doing god knows what, while customer service was working at a snail's pace . It took me an hour to get to make a payment when there were no other customers waiting ahead of me. It was quite amusing to begin with but turned into sheer annoyance at the ineptitude on display. The local language of communication made it impossible for any meaningful dialogue. I received no answers for their unprofessional behaviour except a few shrugs and grunts. I had brought the above to the notice of the complaints division but i doubt the gentleman in charge made any sincere note of it. It was a harrowing wait of over 2 hours for self and wife for something which could have been done within 5 mins.
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Recently i have purchased a Brand new Ford Figo from Bhagat Ford, Sahranpur Road, Mohabewala, Dehradun on Dated : 06.12.2010 at evening time, Now today, when i am going outside from the city the car is jammed or not running properly.
I am afraid from your sale and service support. Your Local dealer told me that it is a manufacturing defect on car.
Please replace the car with new piece otherwise i will take a legal action against your Company.
Regards
Surender Shahi (Mob : [protected])