[Resolved]  Ford — insurance claim - new india

Address:

Andhra Pradesh

I have an insurance policy with New India for my car - Ford Figo (Registration no: PY 01 BN 5360)
Policy no:[protected]
Cover note no: 808878
Customer id: PO12227045
Issued at : T Nagar, Chennai branch

I am presently posted at Vizag and I got minor repairs done to my vehicle at Tristar Ford , Vizag in Mar 12. I was told by Mr Vishnu Vardhan (Vzg claims hub incharge) that my insurance policy being from Chennai branch , my settlement will be done from Channai only. Therefore I paid the full amount of repairs and my documents were sent to Chennai.

When I contacted Chennai office in Apr 12, I was told by Mr Tej that my file has been sent back to Vizag with remarks that the cheque can be issued by Vizag office. Upon contacting Vizag office (Mr Vishnu Vardhan) I was told that they have not received any file and I was given this information after repeated calls.

For last one month, I have been calling these two offices. Chennai office says they can not do anything as the file is already sent and Vzg office says that they can not do anything as they have not received any thing.

It is submitted that the claim was submitted in early Mar 12 and 03 months have already passed. Further, the interest / response shown by both the offices is alarming and I personally feel that incidents like this will put the reputation of your company at stake apart from inconvenience to the customer.



T Nageswara Rao

Mob : [protected]