[Resolved] FreeCharge — Order not refunded by Freecharge Team | |||
Hi all, Want to see how bad in service the Freecharge (online cellphone recharge) are Just refer my mails that I have attached. ashutosh upadhyay <newtons.[protected]@gmail.com> Order Refund from ccAvenue 7 messages [protected]@ccavenue.com <[protected]@ccavenue.com> Wed, Jan 12, 2011 at 10:16 AM To: newtons.[protected]@gmail.com Dear Customer, This is to inform you that the merchant has initiated the refund process for order number 534628 for your transaction on www.freecharge.in. This refund request has been forwarded to the concerned bank and we await their reply.Rest assured amount would reflect in your account as per the bank's procedure. Until then we request for your cooperation. ashutosh upadhyay <newtons.[protected]@gmail.com> Wed, Jan 19, 2011 at 4:52 AM To: [protected]@ccavenue.com Hi ccAvenue Team, I recharged my airtel account on 11.01.2011 but it was happened so according to the policies you have to refund that amount, i have got the mail from you as below but the amount is not refunded yet, please send me a confirmation when you will be returning that amount. Regards, Ashutosh Upadhyay [Quoted text hidden] [protected]@ccavenue.com <[protected]@ccavenue.com> Thu, Jan 20, 2011 at 1:00 PM To: ashutosh upadhyay <newtons.[protected]@gmail.com> Cc: [protected]@ccavenue.com Dear Customer, In reference to your below mentioned mail, we could trace out your transaction for the order number: 534628 which has been successfully processed through CCAvenue. Further, we request you to kindly ignore the below mentioned mail which has been sent to you erroneously. We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant.Kindly be informed that Cancellation/Refund is a process which is always initiated by the merchant and we, CCAvenue cannot intervene in it. For any details regarding the order/ services, we suggest you to get in touch with your merchant at: [ [protected]@freecharge.in ] If you require any further assistance, please do not hesitate to contact us. Best Regards, Kunjal N Panchal Technical Support Executive India: Avenues India Pvt Ltd Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India. Phone: +[protected] Support exts :401/402/403/404/405/406/189 Fax: +[protected] Singapore: Avenues World Pte Ltd 80 Raffles Place, UOB Plaza 1, Level 36-01,Singapore 048624. Phone: +[protected] Fax:: +[protected] Email: [protected]@ccavenue.com Visit us at www.ccavenue.com/india http://server.iad.liveperson.net/hc/53765367/?cmd=file&file=visitorWantsToCh...⇄ccavenue.com/images/liveperson http://server.iad.liveperson.net/hc/53765367/?cmd=file&file=visitorWantsToCh...⇄ccavenue.com/images/liveperson "Sow good services, reap satisfied customers” ********************************************************************************...⇄ This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. ********************************************************************************...⇄ [Quoted text hidden] ashutosh upadhyay <newtons.[protected]@gmail.com> Wed, Jan 26, 2011 at 9:57 AM To: [protected]@freecharge.in Cc: [protected]@ccavenue.com Hi Freecharge Team, This is regarding to my transaction 534628, the amount was not refunded yet can you send me an update when you are going to refund it as today is 26th Jan and transaction was happened on 11th Jan so please kindly have a lookon to it. Best Regards, Ashutosh Upadhyay [Quoted text hidden] Care Freecharge <[protected]@freecharge.in> Wed, Jan 26, 2011 at 2:22 PM To: ashutosh upadhyay <newtons.[protected]@gmail.com> Hi, Sorry for the inconvenience. We will check and resolve it as soon as possible. Warm Regards, FreeCharge Team http://www.freecharge.in Happy Freecharging!!! [Quoted text hidden] ashutosh upadhyay <newtons.[protected]@gmail.com> Thu, Feb 3, 2011 at 9:27 AM To: Care Freecharge <[protected]@freecharge.in> Hi FreeCharge Team, [Quoted text hidden] ashutosh upadhyay <newtons.[protected]@gmail.com> Thu, Feb 3, 2011 at 9:33 AM To: Care Freecharge <[protected]@freecharge.in> Hi FreeCharge Team, This is totally unacceptable that you are not refunding the amount that you are supposed to be refund. Its more that 20 days over when i placed my order and no refund has been done. I am going to post these all mail chain in the forums to show how bad you are in customer care. Also if I will not get my amount refund back today then I will surely go to consumer forum and camplain about it. [Quoted text hidden] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 16 Comments | |||
Comments
not satisfied
Reply
Hi,
Your refund has been processed on 05th feb from our end. However it will take 3-7 working days for the refund to reflect in your account depending upon the time taken by your bank to process it.
Apologies for the trouble caused.
Regards
Customer Care
Freecharge.in
Your refund has been processed on 05th feb from our end. However it will take 3-7 working days for the refund to reflect in your account depending upon the time taken by your bank to process it.
Apologies for the trouble caused.
Regards
Customer Care
Freecharge.in
Now I got my refund but from freecharge customer care so I am withdrawing my complain. But freecharge team you should take care of your customers properly if you want any customer to use your services continuously.
Dear freerecharge team,
This is complaint regarding transaction recharge of Rs. 250, loop mobile ([protected]) through your site, Details as below
Order No. 1621836,
T ID [protected],
customer Name Sachin Jadhav
I got coupons today but recharge not done successfully, I got bad experience plz revert my amount ASAP.. Its not the satisfied service revert me immediately.
Regards
Sachin Jadhav
This is complaint regarding transaction recharge of Rs. 250, loop mobile ([protected]) through your site, Details as below
Order No. 1621836,
T ID [protected],
customer Name Sachin Jadhav
I got coupons today but recharge not done successfully, I got bad experience plz revert my amount ASAP.. Its not the satisfied service revert me immediately.
Regards
Sachin Jadhav
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Freecharge — Invalid Coupon
I received an invalid Cafe Coffee Day coupon. Its not working at any CCD outlet. I have emailed several times to Freecharge but they are not responding. I will wait for few days or else I will lodge an office complain in consumer court. Hi on 14th March I had recharged my mobiles with the below details
Phone Amount
[protected][protected]
[protected] -- 198
[protected] -- 222
I had used citibank credit card to recharge, but in my bank statement its showing of 3 transactions where 222 is showing twice.
When I contacted citibank they had given APPROVAL NUMBERS for the transactions they are
Amount Approval numbers
[protected][protected]
[protected]
[protected]
[protected]
Even in my freecharge account its showing only 2 records. So please let me know what was the issue and credit back with my amount.
For this i had mailed to [protected]@freecharge.in nearly 20 times but there is no response, what is the customer care number ?
Regards,
Kartik
[protected]
Phone Amount
[protected][protected]
[protected] -- 198
[protected] -- 222
I had used citibank credit card to recharge, but in my bank statement its showing of 3 transactions where 222 is showing twice.
When I contacted citibank they had given APPROVAL NUMBERS for the transactions they are
Amount Approval numbers
[protected][protected]
[protected]
[protected]
[protected]
Even in my freecharge account its showing only 2 records. So please let me know what was the issue and credit back with my amount.
For this i had mailed to [protected]@freecharge.in nearly 20 times but there is no response, what is the customer care number ?
Regards,
Kartik
[protected]
i havnt received my coupans...and this is the third time
1.order no.-2655038 on 26-05-11
2.order no.-2751499 on 30-5-11
3.order no.[protected]n 8-6-11
1.order no.-2655038 on 26-05-11
2.order no.-2751499 on 30-5-11
3.order no.[protected]n 8-6-11
freecharge coupons — Not received coupons
I have not received coupons from freecharge.in. They have already sent to ur courier. I[censored] r not getting my address then pls call me up.Freecharge — delay in coupon delivery without any notification
Hi!My name is Lavika Kapoor,I am a user of freecharge.in,a website which PROMISES to give free coupons of the equal value of the recharge done.Its been 8 days,i have already complained twice,neither are they reverting to my mails,nor are they sending the coupons.The maximum time frame they provide is within 7 days.But now its been 8 days.Kindly check with them
Freecharge — coupons not get
i had recharged to my sun direct on[protected] ,i had recharged and select the coupns from fasttrack but i didnt receive the coupns yet. please check the status of my coupns and reply me as soon as possible They promise coupons never deliver to the shipment address, twice I have the experience with this people
Freecharge — Amount Debited but recharge not happened
Respected Sir, I recharged my Reliance BIG TV No. is[protected] on dated 19.11.2013 in my SBI debit card amount is debited but recharge is not happen and till now i am not return my Money 335/- kindly arrange to return my money. Thanking You, Yours, Umesh Ranjan Behera Mob-[protected]Freecharge — no recharge
I tried to recharge my no. through freecharge. The recharge was unsuccessful as a result the money was converted into credits. Now money is stuck with FREECHARGE but still unable to do any recharge. Even mailed them many times but still the same. My id is [protected]@gmail.com [protected]
Freecharge — Amount of Rs.20/- was deducted from my Bank A/C and the mobile No.9418686959 was not recharged with Rs.20/-
https://www.freecharge.in is an online recharge website. Through this website i recharged for Rs.20/- for the BSNL mobile number i.e. [protected] but the mobile was not recharged with the aforementioned amount whereas their website shows recharge successful.
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