[Resolved] Freecharge.in — Money deducted but recharge not done | |||
Money deducted but recharge not done I have done recharge of Rs. 299+10 on mobile no. [protected] using www.freecharge.in twice on 22/8/2012 3:15:54 PM from our end with transaction id is [protected] and Mon, Aug 13, 2012 at 5:00 PM [protected] and i did not receive any recharge on my mobile no. but my money got deducted on both the days which incurred a total loss of Rs. 369.00 to me. I mailed them regarding this hoping that they will resolve this issue but they did not even care of replying my back. Below are the details of my recharge. Recharge on Mon, Aug 13, 2012 at 5:00 PM: Mobile no. [protected] Recharge Date: Wed,Aug 22,2012 at 3:16 PM : Mobile no. Reliance CDMA [protected], Transaction details: Order ID: 18447588 Please resolve it ASAP.waiting for your Reply. Was this information helpful? | |||
Aug 24, 2016 Complaint marked as Resolved Verified Support Feb 21, 2012 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Greetings from Freecharge.in Your transaction against Order 10147430 was unsuccessful. Request you to kindly mail us the snap shot of your account statement on [protected]@freecharge.in where it shows that amount has been debited from your account so that we can follow up with our payment gateway and get the issue resolved at the earliest. Assuring you of best services at all times For further queries feel free to write us at http:/www.Freecharge.In/Customersupport/Upload/ Warm Regards, Freecharge Team http://www.freecharge.in Happy Freecharging!!! Verified Support Sep 07, 2012 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Greetings from freecharge.In With reference to your query, we have checked our records and found that the refund procedure has been completed for below mentioned transactions Order No. 18447588 refund initiated on Sep 3, 2012 (Bank Reference No: CCA12HEJM852) Order No. 18073137 refund initiated on Aug 13, 2012 (Refund Refrence Number: 642515) Request you to get in touch with the bank to follow up on the matter and may quote bank reference number given above against the order in their communication with the bank. For further queries feel free to write us at [protected]@freecharge.in or visit the below mentioned link in order to assist you. http:/support.freecharge.in Once you submit all the details, your query will be addressed with in 24 hrs. Regards, freecharge team http://www.freecharge.in Happy Freecharging!!! | |||
 9 Comments | |||
Comments
Hi,
Apologies for the issues faced by you.
It was unsuccessful transaction. Refund have been processed, it will take 3-7 working days for the refund to reflect in your account, depending on your bank’s procedure.
Regards
Freecharge Customer Care
Apologies for the issues faced by you.
It was unsuccessful transaction. Refund have been processed, it will take 3-7 working days for the refund to reflect in your account, depending on your bank’s procedure.
Regards
Freecharge Customer Care
Freecharge.in — money deducted,recharge not done
on 11 th of june i have recharged with 219, 219, 87,219, and again on 12th of june with Rs.125, 125but not a single recchrage was succesfull..
my money has been deducted from my account.
my order nos are 3049973, 3050583, 3050554, 3060360, 3061565, 3061639 respectedly.
pls give me my money back..
helllo i hav deducted my money from my account rs 65 but i dint get my recharge for mobile num [protected] im seriously warning u i vl book acheating case in consumer court
Hi Pradhan,
Sorry for the trouble caused.
Your all the orders except order 3050583 are refunded on 12th jun from our end.Request to wait for 2-3 days. If still the refund doesn't reflect in you account pl mail us at below mentioned link.
Order 3050583, is a successful transaction.
http://www.freecharge.in/CustomerSupport/upload/index.php
Regards
Freecharge Customer Care
Sorry for the trouble caused.
Your all the orders except order 3050583 are refunded on 12th jun from our end.Request to wait for 2-3 days. If still the refund doesn't reflect in you account pl mail us at below mentioned link.
Order 3050583, is a successful transaction.
http://www.freecharge.in/CustomerSupport/upload/index.php
Regards
Freecharge Customer Care
Hi Venkat,
Apologies for the issue faced by you.
Its a failed transaction with order id 3203305. If any amount is debited from your account, it will reflect in your account in 3-7 working days as per the bank's procedure.
For any further queries pl write us at the below link.
http://www.freecharge.in/CustomerSupport/upload/index.php
Assuring you of best services at all times.
Regards
Freecharge Customer Care
Apologies for the issue faced by you.
Its a failed transaction with order id 3203305. If any amount is debited from your account, it will reflect in your account in 3-7 working days as per the bank's procedure.
For any further queries pl write us at the below link.
http://www.freecharge.in/CustomerSupport/upload/index.php
Assuring you of best services at all times.
Regards
Freecharge Customer Care
i tried to recharge my mobile [protected] fot the second time today with www.freecharge.in the amount was deducted from my ing vysya bank account 7590*****832 but recharge was not successfull . lost 430 rupees. this website seems to be fake it doesnt have phone support too. the second time i lost my money did not register complaint also. its showing some error.
Hi i have tried recharging my vodafone number for Rs.50 through freecharge on my ICICI Bank Debit card... I got a error message stating " we are sorry transaction is failed" but the amount has been deducted from my bank account... Please refund back the amount.. My vodafone num [protected] my email id- [protected]@gmail.com
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Freecharge.in — money deducted but not yet refunded
On 22 Feb 2011 I have tried to recharge my mobile no. 9833****** from Freecharge.in during the transaction Payment has been done successfully but my mobile no. 9833****** was not recharged.I waited for few days for refund from freecharge.in but my money was not refunded in my bank account.
So i have written a mail to [protected]@freecharge.in but did not get any response.
After that i have sent many mails & also tried to contact on their Help line no #[protected], but they have never responded.
Please look into the matter and give refund for my money.
Transaction Details are as follows:
Invoice No: 968303
Date: Feb[protected]:38:25
Mobile Recharged: 9833******
Amount: 61