[Resolved] Future Bazaar Hp Laptop G42 — Accessories assured have not been delivered | |||
I Had placed an order for HP Laptop G42 on 13 th March 2011 through Ezone (Future Bazaar). I was assured that any order made on or before 13th of March 2011 would be given HP Laptop accessories worth Rs.3,500 free under the offer. The product got delivered on 19th March 2011. Having contacted the customer care department of HP, was informed that the claim had to be made before 15th March 2011. How could I claim for the accessories when I myself received the product on 19th March 2011. To this the customer care department executive Renuka ("renuka" <[protected]@solutions-intg.com>)clearly denied the offer without any further logical explanation. On continuously requesting her to escalate the matter to the higher authorities, she showed her inabilities in doing so. Having contacted the Future Bazaar and HP customer support teams time and again, still have not got any resolution to the problem. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This is with reference to your concern regarding the HP offer. I confirm that the offer of free accessories on HP Laptops was by the brand for the customers contacting them before 15.03.2010 and was not available on Futurebazaar.com.
The order number [protected] for the "HP G42 Laptop" was placed online on 13.03.2011 and as per the 7 days delivery Guarantee offer the product was delivered at your shipping address on 19.03.2011.
As discussed, I understand that you have directly coordinated with the brand to avail the offer and your request has been denied by them. Hence as a special gesture I am forwarding your details to the brand from my end to reconsider your request.
You are a valued customer and your satisfaction is extremely important to us. I will appreciate your patience and cooperation in this matter.
Best Regards,
Aditya Pathak