[Resolved]  Future Bazaar — non receipt of item

FutureBazaar — NON DELIVERY OF ORDERED PRODUCTS

Dear Sir,

I am peeved to complain you with regard to my unsupplied order for HP Compaq CQ420 booked vide Order No. [protected] dated 28th Oct., 2010 at 10 o clock. I have been touch with Futurebazar executive by telephone & e-mail from the next days, even on the last day (after 7days) I was assured that the order was being supplied. Hearing this I sold my old HP laptop. Till now I was being told that the order will be served but after 18 days tale battle I am being offered a Samsung laptop that to without any freebies. What is this? Should I pressure that a big business house like Future Bazar is unable to supply a small item like HP Compaq Laptop. You very well know how fast bad reputation travels.

I allso want to make a note that I had several similar option/offer in the market but future bazar being the reput one I choosen them but at last I lost the other option 2

On 16th evening 5.51 P.M. I have received a mail from futurebazar, that they will arrange my ordered laptop. On 18th of Nov. when I called for checking of the status of my order, Still I was assured that they are doing their best to arrange my Laptop (HP) . But was very much disappointed to here from them that they have returned the money to my banker without making any effort.and all the affend withen fiew hours, I called them.
I also bring your kind notice that they have not even refunded even the processing & Service tax 9they charged from me at the time of booking the order. Iam attaching all the references connected with this order for your prusal. I request that the stern action be teken against this willful defult.


(----- Original Message -----
From: Customer Care
To: Tapas K Raut
Sent: Tuesday, November 16, 2010 5:51 PM
Subject: RE:'FutureBazaar=439-734' Reference to your order number [protected].


Dear Mr. Raut,

With reference to your below e-mail, I understand that the alternate product offered does not meet your expectations.

I confirm having once again informed our Merchandising team to arrange the product "HP Compaq 420 Notebook Laptop ". I assure you that I am closely coordinating at my end with them.

Be assured that the best possible efforts will be taken at our end towards arranging the said product. You will be notified from our end once the product is arranged and dispatched from our warehouse.

Request you to kindly bear with us in this regards.

Your satisfaction is extremely important to us. I apologize for the inconvenience that has been caused.

Best Regards,
Jibran Memon
Team Customer Support


-----Original Message-----
From: Tapas K Raut ([protected]@iiml.ac.in)
Date: Monday, November 15, 2010 09:38 AM
To: Customer Care ([protected]@futurebazaar.com)
Subject: Re: RE: Update on your order number [protected].


Dear Mr Jibran Memon,

I am not interested in any replacement against my previously ordered model "HP Compaq 420 Notebook Laptop "..

Since it is not currently available in your warehouse, please let me know how long it will take to arrange the said product from it's manufacture (HP Compaq) for me?

Thanking you,

With regards,

Tapas Kumar Raut
Indian Institute of Management
House no. 328, IIM Campus,
Prabandh Nagar, Off Sitapur Road
Lucknow-226013
UP, India
----- Original Message -----
From: Customer Care
To: Tapas K Raut
Sent: Sunday, November 14, 2010 1:13 PM
Subject: RE:'FutureBazaar=439-734' Update on your order number [protected].


Dear Mr. Raut,

This is with reference to your order number [protected] for product " HP Compaq 420 Notebook Laptop ".

I regret to inform that the order for the above mentioned product cannot be processed as the same is currently unavailable in our warehouse. We wish to offer you an alternate product " Samsung NP-RV410-A02IN Laptop " (Product ID[protected] as a replacement.

You may click on the below given link for the product features and specifications:

http://ezone.futurebazaar.com/Product/Computers/Laptops/Samsung+NP-RV410-A02IN+Laptop/2449120

The alternate product offered will come to you at the same price and is readily available at our warehouse for dispatch. Kindly confirm if the alternate product offered meets your expectations to enable us to process your order without any further delay.

Please accept my sincere apologies for not been able to process your order for the original product.

Best Regards,
Jibran Memon
Team Customer Support

-----Original Message-----
From: Tapas K Raut ([protected]@iiml.ac.in)
Date: Saturday, November 13, 2010 09:29 AM
To: Customer Care ([protected]@futurebazaar.com)
Subject: Re: RE: Response to your query.


Dear Jibran Memon,

Thanks for update, I am awaiting for my ordered laptop.

Thanking you,

With regards,

Tapas Kumar Raut
House No. 328, IIM Campus
Indian Institute Of Management
Prabandh Nagar, Off Sitapur Road
Lucknow-226013
UP
----- Original Message -----
From: Customer Care
To: Tapas K Raut
Sent: Thursday, November 11, 2010 11:28 AM
Subject: RE:'FutureBazaar=439-734' Response to your query.


Dear Mr. Raut,

With reference to your below e-mail, I understand that you wish to have the delivery of the Laptop under the order number [protected] on priority as you have already disposed your previous Laptop.

I confirm you that I am personally coordinating at my end with the Merchandising Team towards arranging the Laptop on priority. I assure you that am closely working at my end to ensure that the Laptop is arranged and delivered at your shipping address.

Please be assured that the necessary actions will be taken at my end and your ordered product will be delivered at your doorstep. You will receive a SMS confirming the courier details on your registered mobile number once the product is dispatched from our warehouse.

Alternatively, I will also keep you update for each and every action taken against your said order.

Appreciate your patience and cooperation in this regards and sincerely apologize for the inconvenience caused to you. Do let me know if there is any way that I can be of further support and will be glad to assist you.

Best Regards,
Jibran Memon
Team Customer Support


-----Original Message-----
From: Tapas K Raut ([protected]@iiml.ac.in)
Date: Wednesday, November 10, 2010 09:52 AM
To: Customer Care ([protected]@futurebazaar.com)
Subject: Re: RE: Reference to your e-mail.


Dear Mr. Jibran Memon,

Thanks for your personal effort in minimizing delay in supply of my Laptop.

Since I am in great need of same because I have already disposed of my old Laptop (after getting delivery conformation from your end) and accordingly request you to send the same in soonest possible time.

Thanking you,

With regards,

Tapas Kumar Raut
House No. 328, IIM Campus
Indian Institute Of Management
Prabandh Nagar, Off Sitapur Road
Lucknow-226013
UP

----- Original Message -----
From: Customer Care
To: Tapas K Raut
Sent: Tuesday, November 09, 2010 2:21 PM
Subject: RE:'FutureBazaar=439-734' Reference to your e-mail.


Dear Mr. Raut,

With reference to your below e-mail, I understand that you wish to receive your ordered products under the order number [protected] on priority.

I confirm having instructed our Merchandising Team towards arranging the products under the said order number at the earliest. I assure you that I am personally coordinating at my end with the Merchandising Team.

Please be assured that the best possible efforts will be taken at my end and the products will be arranged and delivered at your shipping address. Simultaneously, I will also keep you posted on further progress of the order.

I regret for all the annoyance caused to you in this matter. Your patience and understanding is highly appreciated in this regards.

Best Regards,
Jibran Memon
Team Customer Support



-----Original Message-----
From: Tapas K Raut ([protected]@iiml.ac.in)
Date: Monday, November 08, 2010 03:31 PM
To: [protected]@futurebazaar.com ([protected]@futurebazaar.com)
Subject: Fw: Reference to your order number [protected].


Dear Jibran Memon,

Thanks for update, let me know by what time you will be able to delivery the order product?

Please also ensure that this order materialises as I am in need of said equpment urgently.

Thanking you,

With regards,

Tapas Kumar Raut
House no. 328, IIM Campus
Indian Institute of management
Prabandh Nagar, Off Sitapur Road
Lucknow-226013
----- Original Message -----
From: Customer Care
To: [protected]@iiml.ac.in
Sent: Saturday, November 06, 2010 6:33 PM
Subject: 'FutureBazaar=439-734' Reference to your order number [protected].


Dear Mr. Raut,

This is with reference to your order number [protected].

I am extremely sorry to inform you that the ordered product under the said order number is not readily available in our warehouse hence there has been a delay in dispatching the same. I assure you that I am closely working with our Merchandising Team towards arranging the products on priority.

Please be assured that the necessary actions will be taken at our end and the product will be delivered at your shipping address. You will receive a SMS confirming the courier details on your registered mobile number once the products are dispatched from our warehouse.

Your satisfaction is extremely important to us and we apologize for the inconvenience that has been caused.
Assuring you of our best services.

Thank you again and enjoy shopping!

For help or information please contact us via phone or email.

Email: [protected]@futurebazaar.com

Phone:[protected]

We will typically respond within two working days.

Best Regards,
Jibran Memon
Team Customer Support)

Future Bazaar — Non delivery of ordered Item

I had placed an order for a 306 V Cordless Screw Driver bearing item code number 2579829 priced at Rs 1097 on 5-3-2012 and the payment of the same was also made on the same day through net banking.

I have received the confirmation mail for the same with the order number [protected] and confirmation regarding receipt of the payment . The date of delivery mentioned in the confirmation mail dated 5-3-2012 was[protected]. In spite of waiting for more than 2 weeks I am yet to receive the delivery for the ordered product. I had called the customer care number and no response was given to me for the query as to when the product will be delivered. The action on the part of the company after receiving my payment and not delivering the product on the agreed date amounts to cheating and also amounts to breach of trust. The amount of Rs 1097 was paid by me to the company on the belief that the product ordered would be delivered in time promised by them.The company has also in its order tracking system shows that the order is confirmed and has made me to believe that the product ordered by me will be delivered to me on the agreed date.

The non delivery of the confirmed item after taking the money has caused huge mental harassment and agony to me and the same is not expected from a company like Future Bazaar. I felt cheated and the company has earned interest and profit out of the money taken from consumers like me for the enrichment and personal gains of the people at the helm of its affairs.If the product is not delivered to me in the next 3 working days I will be forced to take appropriate action including registering of criminal case for cheating against the company and its Directors.

Rgds
James

Dear Mr. James,

This is with reference to your order number [protected] for "306 V Cordless Screw Driver".

I am sorry for the delay caused in dispatching your ordered product. Let me confirm that we have received an overwhelming response for the ordered product hence the stock of the same was exhausted. We were arranging the additional unit of the product from our vendors hence there was a delay. The product has been arranged and the same has been dispatched via Bluedart courier airway bill number : [protected].

As per the present status the product is in Transit and is expected to be delivered at your specified shipping address on 30.03.2012. You may track the shipment on :www.bluedart.com.

I once again apologize for the delay and assure you that the ordered product will be delivered at your specified shipping address by our logistic partners.

Best Regards,
Aditya Pathak
Team Customer Support

Dear Mr. James,

With reference to your order number [protected] for "306 V Cordless Screw Driver".

Let me confirm that the above mentioned product has been dispatched from our end via Bluedart courier airway bill number [protected] and as per the status on www.bluedart.com the product is already delivered at your shipping address on 30.03.2012. Request you to kindly check and confirm the receipt of the order at your end.

Best Regards,
Aditya Pathak
Team Customer Support

Dear customer,

Hi I am Priya from Future Group. I regret the inconvenience caused to you. I request you to provide us with your contact details. Please write to us at [protected]@futuregroup.in along with your reference id 7665 and we will get back to you.

Regards,
Priya
Future Group Care

Dear customer,

Just a reminder that we haven't received any response from your end.

Regards,
Priya
Future Group Care

Dear Gaurav,

Thank you for sending us your details. We will look into the matter and get back to you soon.

Regards,
Priya
Future Group Care

still in progress madam i m proceeding on leave, if a products take 32 days to deliver in mumbai to mumbai, then its not bad its a pathetic responce from future bazaar thanks for all this and i left my hope you make u and ur people happy and im not processing any refund because already one item is cut from my list slowly day after day cut all the item with easy response that item not available, i mposting my problem in face book lets people also now about ur activities thanks i have the snap o[censored]r bill that posted in ur site

im already posted my story in face book i[censored] didn't want me to go forward and do something then plz act now and do something on this matter your coustomer care executive asking another 05 days to dispatch the item

Dear Gaurav,

I trust that two products under the order have been delivered to you and the amount for the cancelled product has been refunded to you. I hope that you are satisfied with the resolution. In case of any further queries please get in touch with us we will be glad to assist you.

Regards,
Priya
Future Group Care

i placed order on futurebazzar.com on 9th & 16th june but my order haven't dispatched yet ... i also have done payment in advance ... my order nos. are 1114624 & 1097242

Hometown — Furniture not delivered on time

Hi, i hve bought a 7-seater sofa set and a dinning table on 19th april but did not recieved it till today.Cutomaer care does not no anything just tell me what to do? My order no. Is-[protected]