Future Bazaar.com — Debit card illegally used | |||
Dear Sir, An imposter has fraudulently used my debit card (issued by Indian overseas bank) on 21/10/10 for three transactions to buy articles online from Future Bazaar.com. When I got my passbook updated on 23/10/10, I noticed these transactions and immediately requested Indian Overseas Bank to block my card and also get details of the transactions. Preliminary inquiry by the Bank revealed that the transactions were linked to my debit card number and were done online. But I had already lost Rs.24,650/- due to these fake transactions and this has caused enormous emotional and financial strain to me. I tried calling Future Bazaar immediately but in Mumbai the calls get diverted to some remote call center located in suburbs. Though the customer support executives were patient and supportive, they could not give me a concrete solution or connect me to the main office of Future Bazaar where I could actually lodge my complaint. I did not have any order number or other details in the bank statement but internet searches revealed that the transaction amounts matched exactly with those of mobile phones and other items. Future Bazaar’s customer support staff just kept telling me to mail the documents and also gave me the address and phone number of their office but the interlocutor at their office in Mumbai central were indifferent and not forthcoming. I will try again to call on 25 Oct 2010 but I believe my efforts would be in vain-because all that the people have to say is it is all “online”. I have also registered a complaint with the Police and the cyber police (who say they deal with amounts only above 2 lakh)-the local Police have stated that they will just forward the complaint to the bank. This, Sir, looks like a ping-pong ball game where I am being yo-yoed from pillar to Post and as a middle class person with limited financial resources, these kind of fake transactions online by imposters taking away public money and with the company skirting taking responsibility and addressing complaints is not warranted. I am really traumatized by this experience and earnestly request your assistance for getting me reprisal and refund of my hard earned money. Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Future Bazaar Team,
Thank you very much for your proactive response-very much appreciated. I have received the refund for Rs.18, 174/- in my bank account.
Just a couple of points here:
1)Actually there had been four transactions (from the details provided by the Indian Overseas Bank)-the last transaction was for Rs.13, 000/--it did not go through because there was only Rs.100/- left in my account.
2) Preliminary investigations have revealed that all the addresses listed by the customers related to my transactions are all BOGUS and do not exist. Courier tracking also revealed that their 1st two attempts were not successful and the article appears to have been delivered at another site after telephone call.
3) Also, doesn't your company IVR or any other software have a MATCH TRACKING mechanism-how could two different people make transactions using the same debit card and that too the card having the name of DEEPA CHANDRAN-How can A MATCH NOT COME UP? Investigators really need an answer to this question. Please help
4) I agree the delivery has already been made for the 1st item of Rs.6475/- but I do hope your Risk Management team is working on making the purchases more secure-people who are not even customers SHOULD NOT UNDER ANY CIRCUMSTANCE BE DEFRAUDED OF THEIR MONEY-I am not a customer of future bazaar and yet two or three miscreants have used my hard earned money to make purchases from future bazaar.com with fraudulent names, addresses and possibly even phone numbers and I have to forgo a certain amount- and you would please note this IS NOT THE ONLY COMPLAINT ABOUT FRAUDULENT TRANSACTIONS MADE ON FUTURE BAZAAR.COM.
SOME ONE IS OUT THERE DEFRAUDING INNOCENT PUBLIC OF THEIR HARD EARNED MONEY AND BUYING FANCY GADGETS FROM FUTURE BAZAAR.COM.
I hope the authorities take cognisance of the urgent need for risk management and just not treat this as another routine issue.
HOPING THAT SUCH CYBER CRIMINALS DO NOT TARNISH THE NAME OF ESTEEMED COMPANIES/GROUPS SUCH AS YOURS BY CHEATING THE PUBLIC LIKE THIS...I CONCLUDE WITH A REQUEST FOR IMMEDIATE ACTION.
Thank you very much for your proactive response-very much appreciated. I have received the refund for Rs.18, 174/- in my bank account.
Just a couple of points here:
1)Actually there had been four transactions (from the details provided by the Indian Overseas Bank)-the last transaction was for Rs.13, 000/--it did not go through because there was only Rs.100/- left in my account.
2) Preliminary investigations have revealed that all the addresses listed by the customers related to my transactions are all BOGUS and do not exist. Courier tracking also revealed that their 1st two attempts were not successful and the article appears to have been delivered at another site after telephone call.
3) Also, doesn't your company IVR or any other software have a MATCH TRACKING mechanism-how could two different people make transactions using the same debit card and that too the card having the name of DEEPA CHANDRAN-How can A MATCH NOT COME UP? Investigators really need an answer to this question. Please help
4) I agree the delivery has already been made for the 1st item of Rs.6475/- but I do hope your Risk Management team is working on making the purchases more secure-people who are not even customers SHOULD NOT UNDER ANY CIRCUMSTANCE BE DEFRAUDED OF THEIR MONEY-I am not a customer of future bazaar and yet two or three miscreants have used my hard earned money to make purchases from future bazaar.com with fraudulent names, addresses and possibly even phone numbers and I have to forgo a certain amount- and you would please note this IS NOT THE ONLY COMPLAINT ABOUT FRAUDULENT TRANSACTIONS MADE ON FUTURE BAZAAR.COM.
SOME ONE IS OUT THERE DEFRAUDING INNOCENT PUBLIC OF THEIR HARD EARNED MONEY AND BUYING FANCY GADGETS FROM FUTURE BAZAAR.COM.
I hope the authorities take cognisance of the urgent need for risk management and just not treat this as another routine issue.
HOPING THAT SUCH CYBER CRIMINALS DO NOT TARNISH THE NAME OF ESTEEMED COMPANIES/GROUPS SUCH AS YOURS BY CHEATING THE PUBLIC LIKE THIS...I CONCLUDE WITH A REQUEST FOR IMMEDIATE ACTION.
Dear Ms. Chandran,
We would like to inform you that we at FutureBazaar do not store customer card details as part of its privacy and data security policy and hence the “match tracking” is not done on card numbers. However, we are continuously working with industry partners to devise new approaches to eliminate such frauds.
Your inputs are valuable for such efforts to further strengthen our fraud management mechanisms.
As part of our commitment towards our customers, we will constantly innovate to minimize and eliminate fraud occurrences over FutureBazaar to provide a safe and convenient shopping experience to our esteemed customers.
Thanks and Regards,
Team Futurebazaar
We would like to inform you that we at FutureBazaar do not store customer card details as part of its privacy and data security policy and hence the “match tracking” is not done on card numbers. However, we are continuously working with industry partners to devise new approaches to eliminate such frauds.
Your inputs are valuable for such efforts to further strengthen our fraud management mechanisms.
As part of our commitment towards our customers, we will constantly innovate to minimize and eliminate fraud occurrences over FutureBazaar to provide a safe and convenient shopping experience to our esteemed customers.
Thanks and Regards,
Team Futurebazaar
future bazaar,
i recently wanted to do shopping on your site. but to my surprise what i found that the payment page in your site is not HTTP secured. this is not a good sign for a company of your stature.
please get yourself HTTP secured and veri sign verified for the little satisfaction of your future customers.
the fraudulent dealings on your site may be due to the fact that your payment mode enhances chances of evesdropping...
i am not a big techie or anything.. i just noticed it in my address bar of my browser which indicated your site as not secured..
please feel free to correct me if i am wrong.
i recently wanted to do shopping on your site. but to my surprise what i found that the payment page in your site is not HTTP secured. this is not a good sign for a company of your stature.
please get yourself HTTP secured and veri sign verified for the little satisfaction of your future customers.
the fraudulent dealings on your site may be due to the fact that your payment mode enhances chances of evesdropping...
i am not a big techie or anything.. i just noticed it in my address bar of my browser which indicated your site as not secured..
please feel free to correct me if i am wrong.
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
This is with reference to the transactions performed on your Debit card. We are sorry to know that there were three fraudulent transactions performed on your credit card.
As discussed we have traced the order details at our end and instructed our logistic partners to hold the delivery of the shipments. We have managed to hold the delivery of two orders from our end. The amount charged to you for the same will be refunded once the products are received at our warehouse. However, we are sorry to inform you that in the mean while the shipment for the third order was delivered at the shipping address provided at the time of placing the order. Please accept our apology for the same.
Further, to our discussion, we have also sent you the required details regarding the transaction and delivery of the products on your e-mail address. We would like to help you with the investigation and request you to contact us incase of any additional details required.
Best Regards,
Team Futurebazaar