To Dear CONSUMERS - here is a small OBVIOUS MESSAGE that you can expect from me now in the form of ATTRACTIVE GIFT - "PLEASE, PLEASE, PLEASE DON'T SHOP AT ANY OF THESE FRAUD FUTURE GROUP OUTLETS TO AVOID GETTING CHEATED AND SPENDING YOUR HARD EARNED MONEY", and please do help me raise voice for all the cheating the Organization does by reading below and posting your comments.
I had been to Big Bazaar outlet in Double Road, Bangalore for general monthly shopping this sunday, after a purchase of Rs. 3412.25 (Cash Memo # T13/32316), the Customer Service Department offered me a booklet(Sr No. S 146154) mentioning "THE GREAT INDIAN SHOPPING FESTIVAL" with 6 stickers of Rs500 and suggested to redeem them for ATTRACTIVE GIFTS(mentioned in the very same booklet) at Future Group store in Brand Factory outlet in Hosur Road(near Lakkasandra area). I reached there with my redeeming booklet happily to collect my so called - ATTRACTIVE GIFT to 3rd floor Cash counter(there are just 2 lifts which were jam packed with little kids, old people waiting to get into the lifts, so for the courtesy of the infants and old ones i went walking up the stairs to 3rd floor), there was a huge crowd lining up, sweating and frustrated CUSTOMERS due to terrible response by the representatives at the cash counter in 3rd floor. Right next to the cash counter, there was a 2 ft x 6 ft HUGE BANNER mentioning that there are various other Future Group Redeeming outlets(i don't remember all the outlet names) where the GIFTS can be collected which also mentioned EZONE RAJAJINAGAR. Due to above mentioned sad experience at this Brand Factory outlet, i dragged myself out walking down the stairs, planning to redeem my STILL ATTRACTIVE GIFT at EZone Rajajinagar as it is close to my house.
After dropping family at my home, i reached E Zone Rajajinagar to collect my GIFT - HERE IS WHERE I SAW SOME MORE FUTURE GROUP EXCITEMENT... the cash counter rep mentioned that EZONE Rajajinagar is NOT A REDEEMING CENTER...[by this time i realized that its NO MORE MY ATTRACTIVE GIFT.. :-( ] as an argument started between me and the rep there, i decided to raise a complaint where in i was redirected to Customer Care division out there. Even the Customer care rep started arguing that EZone is not a redeeming center as i mentioned all my above story of where i shopped and tried to redeem. Since the guys there were still not ready to accept my see of EZone mention in the 2FT x 6FT HUGE BANNERS as a redeeming center, i decided to talk to the manager of EZone, they asked me to wait for him, after blunt sitting in front of a orange colored wall, in JUST 15 MINUTES arrived the great Manager Mr. Masood Ahamed NR - Dept Manager - Experience Zone (in fact thought, its to be renamed as BAD EXPERIENCE ZONE by now). I politely introduced myself to this guy and explained all the FUSS that has been happening with FUTURE GROUP's "THE GREAT INDIAN SHOPPING FESTIVAL" with my (not yet) ATTRACTIVE GIFT. After a long discussion, annoyingly, He was DAMN CONFIDENT to say that E ZONE- R'nagar is NOT AT ALL A REDEEMING CENTER. I was honest enough to accept it and requested for a written statement of the same, he was shaken up and mentioned that the being a Manager, he DOES NOT have RIGHTS give written statement(by now i realized that he and all this FUTURE GROUP SALE GIMICS is CHEAT, FRAUD, CRAP.. in fact bullshit), then I asked him to call up the Future Group store in Brand Factory outlet in Hosur Road and ask if there was a mention of it or NOT... i just needed a YES/NO answer, he called up Customer Care spoke to him and connected me to Mr. Ankur(Emp ID - 61408) to confirm the same. Here is THE BRAND EXCITING statement he made - Dear Sir, due to Lorry strikes there is no stock of the GIFTS and we would like you to redeem it tomorrow morning. I re-iterated my question, Mr. Ankur - my interest on YOUR ATTRACTIVE GIFT is LOST by now, can you please tell me and the Manager of EZone that there is a mention of Ezone - R'nagar as a REDEEMING CENTE in your 3rd floor cash counter 2FT x 6FT HUGE BANNER.. guess what's his answer, YES SIR IT IS!!! but THE BANNER HAS BEEN REMOVED NOW because we have decided EZone is no more a redeeming Center NOW... i was like.. "from when???" - he said from TODAY NOON sir... (I was taken away by knowing that my availability at now EZONE made it be DE-LISTED from the Redeeming Center's List).
Now just before that I DECIDED TO WALK OUT after seeing HUGE DRAMA at FUTURE GROUP outlets, i took a deep breath and THANKED Mr. Manager of EZone and customer care guys for there their WONDERFUL "CUSTOMER CARELESS" behavior about "FUTURE-LESS GROUP's" - "THE GREAT INDIAN SHOPPING FESTIVAL OFFER"
Last hard feeling about the name Future Group used for the sale gimic "the great INDIAN festival offer"... PLEASE don't ruin Indian shopping offers psychologically - its nothing to do with my/our country India, its all to DO WITH "THE GREAT FUTURE-LESS GROUP FESTIVAL OFFER with CRAP CUSTOMER CARELESS EXPERIENCE" - DO RENAME IT.
Note: To the OFFICIAL COMPLAINT INCHARGE - Please take action against this group and save all Indian consumers from harassed. Please mail me for any more information/details that can help you GO TAKE LEGAL ACTION.
I use to purchase every month from big bazzar, surat and averytime i have to go to customer care department due to some or some problems of refunding money or credit notes and best thing we have to check bills everytime because you people cheat your customer. I think big bazzar management team need to learn how to manage store from pantaloon management team beacause they never cheat us and i know they both come fome future group and last thing Big Bazzar is the biggest cheater
I agree with your all.. i has one computer from bigbazaar spending my 38000/- (I know how much i have cut down on my food exp even to buy that laptop...) but my laptop was hardly with me and most of the time it was for repairing... how bigbazazar can keep a damage piece with them and even sell it without shame to the customers... pls understand tht we dont have black money to loose in our life... now in todays date my laptop is not working and brother has to go to his friend place to complete his assignements... do bigbazaar have any kind of answer to this ... i have lost the trust on u guys... and i will make sure that i will circulate this amongst my circle tht ... u guys are cheaters !!! so how many people are in list to cheat on today Big Bazaar ?????
yes... I fully agree.. They received money from me and told that they will give the goods in 3 days time. It has been a month and they are still playing saying that stock is not availble. Still money is also not returned.
hii...i totally disagree wtih u all...cox i myself has taken a laptop from ezone emall branch, the service they given me is execellent, i hve never got the service like this from any other place, cox i purchase before buying from emall ezone...i hve bought in januray 24th, , , the guy called Mr Aziz he is Sr c.s.a was there in laptop section ...guided to take very good laptop ...after taking that model ...he has promised whenver u need any help from us...they will there to help me...so from his word i bought a laptop finally hp model...and the very next day...suddenly my lapotp screen becomes blackout...and i was shocked ...so on that day only go there...and told him about my problem...so he taken laptop and told me...that sir u can at the evening and colllected...ill try to solve this problem...so around.4, olclock was time he cllled me up, and siad sir u laptop perfectly done now there is no problem at all...so asked what was the problem he told me...may be it was due to unexpected or hibernate there for a long time ...thts y it got problem so i finally thanked him...and i went there and collected my laptop happily ...from that day onwards i dint have problem at all...and after that incident after a month i again wnt there and bought music system for my home...
this guys are really amazing...excellent service they are providing to the customer ..so i always tel the people if u r really planning to buy any electronic gadgets u can go to ezone ..emall kolkata they have got a very good service structure for the customer
I am also agree with the careless nature of big bazaar and its future group because i have also suffered a lot it was my greatest mistake ordered digital thermmometer from their online shopping future bazaar 2 years back i ordered it still i am waiting for that and i have already paid the amount through credit card.
Product Not delivered for almost a month - E-Zone - Oberoi Mall
I have purchased a chimney (Glen 6014) from e-zone on the 15th of May 2008, after receiving an assurance from the sales staff that the same would be delivered to me in 8 days.
Today its been over 25 days from the day I first placed the order and in this period Mr. Allwyn has guaranteed me twice the chimney will be delivered to me on a certain date.
What is even more frustrating is that I have to call Allwyn and tell him that the committed deadline is over, then he gives me some crap as to some one was to call and inform and its getting delayed further. Any person with half a brain would have done a better job of following up and having a damn chimney delivered to my place.
As it is there is a lot of competition in the market, providing the customer with such lethargic and pathetic customer service, you will have to ‘shut shop’ soon!!!
Allwyn keeps talking about some Kamlesh Mishra. Am sure he has been tucked in his bed and is deep into hibernation.
i bought a HTC mobile from them on 24/10/09 ... and they told me that their is a gift like Dinner set, one return Air ticket, 5days vacation in a 5* hotel ... when i purchased they told me that dinner set is out of stock and the Air ticket can be booked after 21 days . But they are not attending my phone calls.
Still now i didnt got any of the gift ... i m fed up pf them. please help me ..... they are a cheat
I did my biggest mistake by buying anything from EZONE stores. Trust me this was my first and last one.
I bought one Transcend Pen Drive 8 GB on 31/12/2009 Cash Memo # T22/4250
Since I bought this pen drive I was facing problems like slow data transfer, not able to copy ever 6 GB data in this pen drive and when I called EZone Rajajinagar 08032479426 I talked to some Mr. Yogesh and he assured me that he will replace it if any problem.
When I went to shop and met with him he confirmed the existence of problem, but now he said you told me it’s not detecting and it is detecting so there is no problem.
When I talked about this to the branch manager Mr. Sunil, he was unnecessarily making me to wait and then telling I need to go to service center and started abusing that I don’t know what it is and how to use it.
I know it very well that if I go to service center they will replace it. Why they made me to spend to and fro auto charges and they ask me to approach service center. They could have told me to directly deal with service center. This would had avoided me of pain and experience of your store. And you see now where it leads to.
I will continue to negative marketing about your services, CSR’s and managers behavior and stores throughout life by every means and create awareness among people to not to buy anything from your stores.
I purchased one set of SOFA on 25.12.09 from Big Bazar - Vijayawada, A.P amounting to Rs.26000.00 vide Bill No.T51/3612. While delivery it is found damaged and I inform to Big Bazar Authority at Vijayawada. Next day they taken back the said damaged sofa set and assured me that the amount will be returned back to me. But till date they have not returned the amount to me.
I have purchased a mobile phone (Samsung S5233) at eZone T-Nager Chennai on 03-Jan-2010 they promised me to deliver the same on 07-Jan-2010 due to stock unavailability at their warehouse. When i contacted them on 7th Jan they repeated the same answer of stock un-available and asked me to come on 9th Jan. I got the reply on 9th too with new contact date of 19th Jan. But still i have not received the product or call from eZone T-Nager Chennai.
I too agree with these remarks. I had purchased a wrought iron Bed from Ahmedabad (S G highway) store on 31 Jan 2010, and was promised the delivery within 4 days, but till date there is no response from the store, customer care and manager (furniture section). God knows when and of what quality the delivery will be done. Pls dont buy costly stuff from Big Bazaar. They are mean, selfish and unprofessional fellows.
Yes I agree with you all.I had a very bad experience with the service & delivery for the e-ZONE products, not once but thrice.
So eventually I decided to completely boycott the unit & urge you all to do same.