[Resolved]  Future Group / Koryo — Microwave Oven Service

Address:

Bangalore, Karnataka

Hi,

I have bought a Koryo Microwave Oven with digital display. After 6 months, it got stopped working and we have registered a complaint with Koryo Customer Care (complaint no. 336260) on 7th of August. After repeated calls on this complaint a person came to my house and found that there is some problem with some part and taken this part to service centre.

After a week I have started calling customer care again to know the status of the complaint. The customer care people making some false promises saying it will take one more week to get it repaired and till now the problem not got solved.

Here the problem is making false promises and mis-communications. When I called them two weeks before they said they have got approval for the new part as the old part was not functioning and it will be replaced in two days. When I called them one week back, they said they were kept the old part under observation and they will keep that for one week.

Since that one week was over, I called them today and they were saying the same thing again that the part is under observation.

I am vexed up with the followups and I don't know when will I get this. Can somebody from future group or Koryo look in to this matter? (No cock&bull stories please, I want my oven repaired ASAP).

People who are looking for reviews/complaints before buying Koryo Electronics, Please think 10times before buying Koryo Electronics, they are cheap but not worth.

Lakshmi
[protected]@yahoo.co.in