[Resolved] Future Group - The Great Indian Shopping Festival — Gifts Terms | |||
Dear Sir, I purchased a Hitachi RAU018KQDD-KAZE 1.5 Ton SAC on 03/05/2011 Invoice No:[protected] at ezone T.nagar branch Chennai under “future group The Great Indian Shopping Festival”. In my e-passbook (no:[protected]), I got 124 points. According to scheme, for 100 points 1)Bajaj Sandwich maker worth Rs.2099. 2)Spalding 19 inch Trolley Bag worth Rs.3999. 3)Sansei Digital Video Camera Worth Rs.6990. 4)Sansei Video Camera worth Rs.6990. are eligible to get from the redemption centers on basis of token amounts. As per your procedure, from 16th May to 31st May the redemption starts . I visit the redemption center “Big Bazaar in Express Avenue Mall Chennai”. I met “Mr.Alli” in customer care zone. After he checked the points and everything, he mentioned that only bajaj sandwich maker is available as stock and nothing is available. On the very first day of your redemption, he mentioned like that is shocked for me and I request for sansei digital camera. He finally, spoke with some superior and told me to wait for three days. After 3 days, I went again and he told that to wait for 4 more days still stock not arrived . Again after 5 days, I called him. He clearly mentioned that stock will not come and you have to get either sandwich maker or Timex watch. Then he gave Mr.senthil ‘s (Asst.Store Manager) contact. He told to contact ezone, where I purchased. I clearly mentioned that the redemption center is only on Big bazaar, for this why I have to contact ezone. But he is not responding anything. This makes me worried about your service. While I purchased, I clearly asked about everything and choose the product according to the points. Now it seems that I am cheated by showing some product and insisting to take some product. Kindly give me the solution for this. As your final redemption date is on 31st may, I need a immediate action on this. Regards, Ganeshmurugan [protected] Manager – Optimal Media Solutions The Times Of India 126/127, Chamiers Road, Nandanam Chennai-35 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
Future Group — Great Indian Shopping Festival
Futures group shopping festival ended on 16th May' 2010. There was a lucky draw based on certain minimum amount of purchase. But the winners of lucky draw has not yet been announced. And the details of the lucky draw are neither available at any of the futures group store nor at any of the company website. When asked at the store there was not proper answer about how and when this is going to be held. Why are such promotions done if there is no transparency and such delay around the process. This is nothing but a marketing gimmick, where in you are making a fool of customers. Even I'm very confused about the proceedings of this promotion. I guess they tend to relax because they feel people will eventually forget. I have shopped for over 1 lack this time around and sat and filled almost 200 coupons.. my efforts remain vain. We should all form something and do something about this. I was thinking taking them to court for misleading customers, but I don't have the time or patience for such a task. Here are some of their head office numbers that you can call if any of you are interested in making their day a little harder.
Tel: +[protected]
Tel: +[protected]
Tel: +[protected]/01
I don't think writing to them will help as they will just ignore you.
Tel: +[protected]
Tel: +[protected]
Tel: +[protected]/01
I don't think writing to them will help as they will just ignore you.
I also got a same problem, how to make this complaint to Governement Consumer auhority. they had cheated everybody and no action had taken place. And the breaking news channels are also not looking at this. Some one just ignite this to some breaking news channel and that's enough for us.
yester day i had posted a complaint and i am unable to see that compalint. Is there any way to view all my complaints?
And in how many days this complaint will get resolved by this forum?
I agree...it was a Great Indian Fooling Festival. Even we have been duped after spending about 35000 at Ezone in Bangalore. Here too, they have only the sandwich maker & for everything else they have a standard answer that there is no stock.
We need to lodge a complaint with consumer forum to teach Future Group a lesson. I have also tweeted my experience, you can check with hash tag #FutureGroup
Thanks
Jalp
We need to lodge a complaint with consumer forum to teach Future Group a lesson. I have also tweeted my experience, you can check with hash tag #FutureGroup
Thanks
Jalp
I am manas from Bangalore, i am also facing the same problem here in bangalore. These future group people just cheat their customers nothing else. in all stores they don't have any stocks where ever you go they will say they don't have stocks. so i think they just fool around their customers saying
" Great indian Shopping festival " for looting all the money during purchase of products and while purchasing they will gladly and kindly tell u, "buy this you will get this and all" . So i would say once you buy some thing, while redeeming for any gift or offer or some thing they will just say we don't have stocks what shall we do sir and we don't have any one to take complaints and work on it . so its just cheating to all the consumers. i feel some govt. agencies or some govt. body should look into these kind of problems.
" Great indian Shopping festival " for looting all the money during purchase of products and while purchasing they will gladly and kindly tell u, "buy this you will get this and all" . So i would say once you buy some thing, while redeeming for any gift or offer or some thing they will just say we don't have stocks what shall we do sir and we don't have any one to take complaints and work on it . so its just cheating to all the consumers. i feel some govt. agencies or some govt. body should look into these kind of problems.
I am in Bangalore & approaching the consumer court, hopefully we all will get justice & this cheating by Future Group has to stop.
i agree about items not being in stock. i am from mumbai, i had about 43 skcs. The items available for 12 and 17 skcs look cheap especially the bowl sets. There was one decent looking glass set, however the one set he had, had a broken glass, so the guy at the Bigbazzaar at Milan mall counter said, they would be getting new sets in a couple of days. Went there again after 2 days, he said they dont have the stock yet. this was on 28th may. Since i didnt like any thing else i told him to give a call when they get the stock.. which he didnt do.
HOW TO RECHARGE?
HOW TO I RECHARGE MY MOBILE PERSENLE?Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
3867
Pending
0
Resolved
1795
+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Future Group — Shopping festival Gift Redemption
I agree that this is the biggest sham from the Future group yet.I had collected 114 points since I purchased an LCD and some other items from Hometown Hyderabad. When I went for redemption on 6th Jan, I was told that they did not have the stocks. I gave them my redemption requirement of TV games and Vacuum cleaner. They took my phone no. with a promise to call back. That never happened.
I went there again on 11th and was again told that they only have some items. I redeemed 60 points for a Vacuum cleaner. The only other items available there were bottles(??) etc and the costlier items like camera etc. I am still holding on to the balance 54 points and have visited them twice after 11th but they have still not got the stocks.
Having spent Rs 200 on parking for the 4 visits, no clarity from customer care on what will happen to my balance 54 points, rude behavior of the customer care desk staff, I guess that is what the GREAT Indian shopping festival was supposed to be about !!
I expect them to either get the things I had asked them for, or redeem my points against the next available item which is more that 54 points. Hope Mr Biyani gets to see some of these mails and corrects this before his brand image takes a huge dent !!