[Resolved]  Futurebazaar.com — refund problem

FutureBazaar.com — non delivery of product

I have ordered a product on 26 March '08 but i have not received the product till 06 May'08. They are saying that product has been shipped but they are unable to give any airway bill no.
Kindly do the needful.

order no [protected] date 21 jan 2009 but not revcet progeat 512:wespro 8mp digital camera & 515 gift set.

Dear Mathiyazhagan,

This is with reference to our telephonic conversation. We are sorry to inform you that the order number [protected] was not successfully captured in our records due to the error at the payment gateway. However we have received the amount four times at our end.

As the order was not successfully captured in our system, we hence have instructed our banking partners to refund the amount charged to you for the transactions.

Further to our discussion, we understand that you have still not received the refund of Rs. 1851/- against the forth transaction performed online.

We hence have coordinated with the banking partners regarding the issue and refunded the amount charged to you for the said transaction. Let me assure you that the refund amount will reflect in your bank statement in next 4-5 working days.

We sincerely apologize for the inconvenience caused to you on account of the delay in reversing the amount and hope this matter will not prejudice your view of shopping online.

Best Regards,
Future Bazaar

i bought a sony vaio laptop 0n 23/09/10 of Rs. 33990/- but due to some technical reason my order was not processed at futurebazaar, e end. i requested them for refund for 5 times but every time they gave me 7days, 2 days, 3 days, 48 hours etc.. and told that my money will be refunded in the given time. but all the time given by them has passed and now when i contact them they again give me 48 hours of time. i want to know that for how many times they will give me a time period to refund me my own money as the order was not captured due to their mistake.
My order number is [protected] for which i requested refund and they everytime gave a new reference/complaint number from which the last one is 505271 and told me that my money will be refunded to me in 24 to 48 hours but again more than 48 hours is over and when today again i contacted them (futurebazaar helpline) they are again giving me a time of 48 hours. i want to know how many times they will give me time to process my refund.
no satisfied response is being provided by them and all them time they keep saying sorry and give me 48 hours of time..
everytime new executive picks up the call and he repeats the whole story once again giving me some more time to wait..
i want my money back.. is there any law.. ?? can anybody help me
Rahul Agrawal. harda (M.P.) Contact no. [protected]

Dear Mr. Agrawal,

This is with reference to your order number [protected]. We confirm that the order is successfully registered with us. However, we would like to confirm that almost all the orders placed online are verified at our end to avoid any malpractice which may occur while performing an online transactions.

As discussed, we are sorry to inform you that the transaction performed against the said order could not be verified and hence the order has been cancelled from our end.

The amount charged to you against the order has also been refunded from our end. Kindly find below the refund details for your reference.

Reference Number :[protected]
Refund Date : 15/10/2010
Refund Amount : Rs. 33, 990/-

Please be assured the refund amount will reflect in your forthcoming card statement.

We are sorry for not being able to fulfill this order. We hope that you will come back and shop again at FutureBazaar.

Best Regards,
Team Futurebazaar

Future Bazaar — Refunding of Money

I ordered one Philips home theater. Instead of one, I got two sets. I called the helpline number and asked for picking of the extra product. In spite of that the product was never picked. I have called them so many times now. Each time they say they will arrange a pick up of the product and will refund the money.
My money has not been refunded and i am being charged the interest on the amount (Credit Card).
It has more than 45 days now. I want my money back with interest as soon as possible.

Thank you

Dear Mr. Singh,

This is with reference to your order number [protected] for "Philips 5.1 Channel Home Theatre System - DSP 3000".

We confirm having instructed our logistic partners for picking up the above mentioned product from your specified shipping address. Accordingly multiples attempts were made to pick up the product however the product could not be picked up as we were unable to contact you.

We have once again tried contacting you at the numbers mentioned in the email however were unable to reach you. We hence request you to kindly revert with your convenient time so that we can arrange the pick up.

We assure you that at Futurebazaar customer satisfaction is our prime aim and hence as a special gesture we have simultaneously gone ahead and initiated a refund for the amount charged to you. Please be assured that the amount will reflect in your forthcoming card statement.

We are sorry for the inconvenience and annoyance this incident caused. We hope that you will give us another chance to serve you.

Best Regards,
Team Future Bazaar

I want my money back.


Dear Sir/Madam,

On 07th Dec 2010 I have booked a maharaja mixer grinder scheme. My order No. is [protected] and I have made payment on 09th Dec 2010 through Chq # 083016 Deposit to futurbazaar's ICICI account number[protected] the same was provided by customer care executive. I pay Amount of Rs.975 . But Cancelled above order from your side and I had requested for refund of Rs.975 refund request no. is 592395 dated[protected].
I don’t receive any refund till today.I have full proof for this transaction. I am vary shocked to this type behaviour of futurebazaar.com. Please help to refund my amount Rs.975 from futurebazaar.

Expecting early response from you.

Thanks and regards

Udaykumar.Bk
#164/5.1st Main.
Krishnaraju Layout.
JP Nagar 7th Phase
Bangalore - 560076
Mobile- [protected]

Dear Mr. Kumar,

This is with reference to your order number [protected].

I am sorry to inform that the said order is not successfully captured in our records due to a technical error. However, I confirm having received the payment at our end.

As the Order was not captured, we have gone ahead and refunded the amount charged against the said transaction. The refunds cheque has been sent on your registered billing address via Aramex courier airway bill number : [protected].

The tracking information may not be updated in real time and usually takes a day to become available. So, if you don't see tracking information, don't worry it will appear soon on www.aramex.com. Let me assure you that I am personally tracking the shipment till its final delivery.

I once again apologize for the inconvenience caused to you in this regard and hope this matter will not prejudice your view of shopping online with us.

Best Regards,
Aditya Pathak

FutureBazaar.com — non-delivery of product and no refund as well

i purchased a microwave oven (Whirlpool Magicook 25C Treat 25 Ltrs Convection Microwave Oven) along with a) Convection microwave oven kit b) 27 PCS Dinner set c) REEBOK CLASSIC WATCH (FREE WITH WPOOL) on 24th march 2011 from futurebazaar.com
Although microwave, oven kit, and reebok watch have been delivered but the delivery of 27 pcs dinner set worth Rs. 2162 has still not been made and neither the money refunded to me.
This product (dinner set) was delivered to me on three previous occassion - but in broken condition - hence rejected.
please suggest me a course of action - i have all the reciepts, bills, and challans.

Dear Mr. Saxena,

This is with reference to your order number [protected] for the free product "27 PCS Dinner set".

I am extremely sorry to know that the said product delivered at your shipping address was found damaged and the Dinner sets sent as a replacement was also received a damaged condition at the time of delivery.

Let me confirm that we make sure that all the products ordered online are delivered in a proper condition however what happened in your case is not typical of FutureBazaar level of customer service. I have taken your feedback regarding the packaging to avoid any damaged to the product while in transit.

As discussed, I regret to mention that the above mentioned product is presently not available in our warehouse we will not be able to process the replacement from our end. However as a special case we will be refunding the amount against the product in a form of Future Bazaar Discount coupon and the same will be sent on your registered e-mail address.

I understand that the recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such inconvenience will not be repeated in future.

Best Regards,
Aditya Pathak
Team Customer Support

i ordered a jack daniels zippo on 7 from futurebazaar december and ordered nikon camara from naaptol 2 days later.After 4 days futurebazaar canceeled the order due to out of stock while i got the camara from naaptol same day.Why is futurebazaar so lagging behind.Please refund my amount soon as after reading the complaints it seems i would have to face tough time getting the refund back.Why are you taking the order if the item is out of stock and taking so long time for verification?delivery seems to be a long way ahead.

I ordered a jack daniel zippo at rs.1856, id:[protected] on 7 dec.They took the order and after 5 days, they said item is out of stock.Why are they taking order if item is out of stock.I got suspicious because the item is in stock in perfume2order.Futurebazaar has referenced p2o as their supplier.Now after reading all the reviews it seems i have tough time ahead in getting refund.Someone was mentioning futurebazaar delibrately cancels the order and make the process late so as to invest the ordered money.I am worried i feel the same, because exactly same incident is happening to me till now.Please refund my money within 72 hours as mentioned.The response from cistomer is too bad.