THIS IS IN REGARD WITH THE SERVICES AVAILED BY THE GATI COURIER COMPANY.I WAS TO RECIEVE 2 CARTONS OF CHOCOLATE WEIGHING 27 KG IN ALL WITH DOCKET NUMBER '[protected]'.DATED 7JUNE 2010 FROM OOTY.I RECIEVED THE SHIPMENT ON TIME .WE OPENED THE FIRST CARTONAND USED IT .THE PRODUCT WAS SATISFACTORY.THERE WAS NO DAMAGE.BUT WHEN WE WERE FINISHED WITH THE FIRST CARTON,WE WENT FOR THE SECOND ONE AND WERE SHOCKED TO SEE THAT THE CARTONS SEAL WAS OPENED AND THE CHOCOLATES WERE MISSING (5 KG IN ALL)AND SOME OF THE PACKETS WERE TORN OPEN AND EATEN AND THEN RESEALED WITH A DIFFERENT TAPE.ON CHEKING FURTHER WE FOUND THAT THE SEAL FROM THE SIDES OF THE CARTON WAS ALSO TAMPERED WITH AND RESEALED WITH A DIFFERENT INSULATION TAPE.WHEN I CONTACTED THE HEAD OFFICE ,ONE OFTHE EMPLOYEES AGREED THAT THE PROBLEM OCCURED IN BANGALORE,AND TOLD ME TO SPEAK TO HER SENIOR OFFICER MS PRASANNA.ON CONTACTING HER SHE TOLD ME TO SEND A WRITTEN COMPLAINT REGARDING THE ISSUE,WHICH I HAVE DONE.BECAUSE OF THE THEFT COMMITED BY THEIR EMPLOYEES IN BANGALORE.I HAD TO SUFFER A LOSS OF ALMOST RS 3000/-I WOULD REQUEST YOU TO LOOK INTO THE MATTER AND TAKE NECESSARY ACTION AGAINST THE COMPANY FOR COMMITING THEFT/FRAUD AND BREACHING THE TRUST OF THE CUSTOMER.I WNT THEM TO COMPENSATE FOR MY LOSS .I AM PROVIDING YOU WITH THE ADDRESS AND TELEPHONE NUMBERS OF THE COMPANY.
GATI TEL-[protected].
PLOT NO-17 EXT-72/73/74/75
RD NO-32-3
IDA-G.D.METLA.
HYDERABAD
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